Contact Us

General enquiries:
For general information on the Civil Aviation programs, services and activities contact our Communications Centre at:

• Email: services@tc.gc.ca
• North America: 1-800-305-2059
• Local Number: (613) 993-7284
• Fax: (613) 957-4208
• Transport Canada
  Communication Center (AARC)
  330 Sparks Street, 5th Floor
  Ottawa, ON
  K1A 0N8

Website Enquiries:
For general information on the Civil Aviation Website contact our Web team at:

• Email: civilaviationwebfeedback@tc.gc.ca
• North America: 1-800-305-2059
• Local Number: (613) 993-7284
• Fax: (613) 957-4208
• Transport Canada
  Web Services (AARC)
  330 Sparks Street, 5th Floor
  Ottawa, ON
  K1A 0N8

Publications enquiries:
To order publications, forms, CDs, DVDs, etc., to find out the status of a previously placed order, or to exchange or return a defective product, and to change your address for Aeronautical Publications including the Aeronautical Information Manual (TC AIM), visit Transport Canada's Online Publications Storefront or contact the Order Desk at:

• Email: MPS@tc.gc.ca
• North America: 1-888-830-4911
• Local Number: (613) 991-4071
• Fax: (613) 991-2081
• Transport Canada
  Order Desk (AARA-MPS)
  330 Sparks Street
  Ottawa, ON
  K1A 0N8

Civil Aviation Issues Reporting System (CAIRS)
To raise issues, concerns, complaints, compliments, and suggestions for improvement to the Civil Aviation Program of Transport Canada visit the CAIRS website.

Medical Invoices Enquiries
For all enquiries regarding pilot invoices and statements, please contact Corporate Accounting at:  

• Email: Receivables_Recevables@tc.gc.ca
• North America: 1-888-639-2199
• Fax: (613) 993-4572
• Mailing Address:
  Transport Canada / AFFAH
  330 Sparks Street
  Ottawa, ON
  K1A 0N5

Media Enquiries:
http://www.tc.gc.ca/mediaroom/mediacontacts.htm.

*If you already know the name of the person you are looking for, please visit our directory.

When you are commenting on a specific page, please include the URL (Web address).
Provision of the information requested on this form is voluntary. The information will be stored in Personal Information Bank # DOT PPU-079. Personal information that you provide is protected under the provisions of the Privacy Act.