Disinsection Policy - Skyservice

1.  Routes?

• Cuba, Montego Bay/Kingston (Jamaica), Port of Spain (Trinidad/Tobago)

2.  Product used?

• Permethrin #216, Non-Flammable Aircraft Insecticide

3.  Method: (a) Residual; (b) Top of descent; (c) Blocks away

• Top of descent

4.  Time of year when disinsection is conducted?

• Year round

5.  How are passenger complaints handled?

• Customer Relations Department

6.  Who handles questions from the public?

• Customer Relations Department, then redirected to the Airport Station Manager

  Customer Relations
  Telephone: 1-888-571-0094
  E-mail: customer_service@skyservice.com

7.  What kind of information is provided?

• Product used, when, where and why it is used

8.  When are passengers notified of procedure?

• No formal announcement
• Respond to passenger upon request