Disinsection Policy - WestJet

1.  Routes?

• Cuba, Jamaica

2.  Product used?

• Permethrin 216A

3.  Method: (a) Residual; (b) Top of descent; (c) Blocks away

• Residual

4.  Time of year when disinsection is conducted?

• Year round

5.  How are passenger complaints handled?

• On board by operating crew and/or directed to the Customer Care Department

6.  Who handles questions from the public?

• Customer Care Department

  Calgary calling area:  (403) 444-2484
  Toll free:  1-877-WJ CARES (1-877-952-2737)
  Fax:  (403) 444-2494 toll free 1-866-227-3329

7.  What kind of information is provided?

• Product used, how and when it is used

8.  When are passengers notified of procedure?

• No formal inflight announcement
• Respond to passenger upon request