Service standards at Transport Canada
From Transport Canada
Service standards publicly state the level of performance that citizens can reasonably expect to encounter from Transport Canada under normal circumstances. Transport Canada is committed to developing, monitoring and reporting on a full suite of service standards in areas of importance to taxpayers and benefit recipients. Service standards support Transport Canada's commitment to Canadians for transparency, management accountability and citizen-focused service.
This site presents various reports that provide summary information about Transport Canada's service standards.