Service Standards for Civil Aviation

Schedule I, Item 2 – Replacement of a mutilated, lost or destroyed Canadian aviation document

Service standard: 5 to 10 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 87% of the time within the established service standard for fiscal year 2014-2015.

Applying for the replacement of a mutilated, lost or destroyed Canadian Aviation Document

Upon receipt of a request to replace a Canadian Aviation Document* that was mutilated, lost or destroyed, TCCA will re-issue the document.

Requests are submitted to the applicable regional office or Headquarters.

*"Canadian aviation document" means, subject to subsection (3), any licence, permit, accreditation, certificate or other document issued by the Minister under Part I to or with respect to any person or in respect of any aeronautical product, aerodrome, facility or service.'' Aeronautics Act (R.S., 1985, c. A-2)

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule II, Item 1 – Reservation of a registration mark

Service standard:1 to 10 days. Actual processing times can vary depending on the complexity and completeness of the request..  Actual processing times can vary depending on the complexity and the completeness of the request.

Performance target: 63%

Performance results: service delivered 98% of the time within the established service standard for fiscal year 2014-2015.

To reserve, an aircraft registration mark

Upon receipt of a request for reservation of a registration mark, Transport Canada Civil Aviation (TCCA) will determine the eligibility of the aircraft for Canadian registration, reserve the next available mark and provide written confirmation to the client.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule II, Item 2 – Issuance or reservation of a special aircraft registration mark

Service standard: 1 to 10 days. Actual processing times can vary depending on the complexity and completeness of the request.. Actual processing times can vary depending on the complexity and the completeness of the request.

Performance target: 63%

Performance results: service delivered 97% of the time within the established service standard for fiscal year 2014-2015.

Applying to obtain or to reserve a special aircraft registration mark

Upon receipt of a request for reservation of a registration mark, TCCA will determine the eligibility of the aircraft for Canadian registration, reserve the next available special mark and provide written confirmation to the client.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule II, Item 3b – Issuance of a certificate of registration, in respect of a continuing registration

Service standard: 7 to 60 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 98% of the time within the established service standard for fiscal year 2014-2015.

Applying for a continuing certificate of registration

Upon receipt of a request for a continuing certificate of registration, TCCA will review the application and supporting documentation. Once conditions are met, the certificate will be issued.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule III, Item 1b – Authorization permitting the operation of an aircraft as part of a leasing operation to a foreign air operator that leases a Canadian commercial aircraft from a Canadian air operator or Canadian aircraft manufacturer [CAR 203.02(1)(b) and (d)]

Service standard: 3 to 7 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 29% of the time within the established service standard for fiscal year 2016-2017.

Applying for an authorization permitting the operation of an aircraft as part of a leasing operation to a foreign air operator that leases a Canadian commercial aircraft from a Canadian air operator or Canadian aircraft manufacturer:

Upon receipt of the request, Transport Canada Civil Aviation (TCCA) will review the application and supporting documentation. Once requirements are met, the leasing authorization will be issued.

Requests are submitted to the applicable regional office.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1.

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS).

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 5 – Conduct, by an employee of the Department of Transport, of a Flight test required under Part IV, VI or VII, including the endorsement of a rating

Service standard: 15 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 68 % of the time within the established service standard for fiscal year 2014-2015.

Applying for a flight test required under Part IV, VI or VII, including the endorsement of a rating, conducted by an employee of the Department of Transport:

Upon request, TCCA will schedule a flight test. A test report shall be provided to the candidate upon completion.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 6 – Issuance of:

 (a) a private pilot licence—aeroplane or a private pilot licence—helicopter
 (b) a pilot licence—balloon or a pilot licence—glider
 (c) pilot permit— ultra-light aeroplane or a pilot permit—gyroplane
 (d) a pilot permit— recreational

Service standard: 20 to 40 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 89% of the time within the established service standard for fiscal year 2014-2015.

Applying for a private pilot licence (aeroplane or helicopter), a balloon or glider pilot licence, an ultra-light aeroplane or gyroplane pilot permit, or a recreational pilot permit.

Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 7b – Issuance of an airline transport pilot licence

Service standard: 20 to 40 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 82% of the time within the established service standard for fiscal year 2014-2015.

Applying for an airline transport pilot licence

Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 8 – Issuance of a commercial flight engineer license

Service standard: 20 to 40 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 87% of the time within the established service standard for fiscal year 2014-2015.

Applying for a commercial flight engineer licence

Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 12 – Issuance of an aircraft maintenance engineer licence

Service standard: 20 to 40 days. Actual processing times can vary depending on the complexity and completeness of the request.. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 89% of the time within the established service standard for fiscal year 2014-2015.

Applying for an aircraft maintenance engineer licence

Upon completion of all steps and once the applicant meets all conditions (training, experience and examinations), TCCA will issue a licence.

Requests are submitted to the applicable regional office.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 13 – Renewal of an aircraft maintenance engineer license

Service standard: 1 to 5 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 68% of the time within the established service standard for fiscal year 2014-2015.

Applying to renew an aircraft maintenance engineering licence

Upon receipt of an application to renew an aircraft maintenance engineer licence, TCCA will review the application, update the photo and file in the database, and issue the renewal.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 14 – Issuance of a foreign licence validation certificate (CAR 401.07)

Service standard: 2 to 5 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 76% of the time within the established service standard for fiscal year 2014-2015.

Applying for a foreign licence validation certificate

Upon receipt of a request for a Foreign Licence Validation Certificate, TCCA will verify the validity of the licence and make a copy of it as well as the medical certificate. A file will be opened, the application will be processed and the fees will be collected. 

Requests are submitted to Headquarters.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 15 – Endorsement of a flight crew license or permit with a rating, other than an endorsement referred to in item 5

Service standard: 20 to 40 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 91% of the time within the established service standard for fiscal year 2014-2015.

Applying for an initial endorsement of a flight crew licence or permit with a rating

Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 18 – Issuance of an extension to the validity period of an instrument rating(IFR), a flight instructor rating(IR) or a medical certificate (MC)

Service standard: 1 to 5 days. Actual processing times can vary depending on the complexity and completeness of the request.. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 85% of the time within the established service standard for fiscal year 2014-2015.

Applying for an extension (IFR/IR/MC)

Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 21 – Processing, by an employee of the Department of Transport, of a medical certificate in respect of a pilot licence or a pilot permit other than a student pilot permit

Service standard: 15 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying to obtain or to extend the validity period of a medical certificate Category 4

Upon request, TCCA will review all documents and schedule a practical test. A test report shall be provided to the candidate upon completion.

Requests are submitted to the applicable regional office.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 21 (2) – Approval of an aircraft maintenance engineer training course that is to be given on a one-time basis

Service standard: 30 to 60 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 100% of the time within the established service standard for fiscal year 2016-2017.

Applying to obtain approval of an aircraft maintenance engineer training course that is an additional course that will form part of the training to be provided under an approved training organization certificate:

Upon receipt of the application, TCCA will review the documents as well as the organization’s training control manual. Once the manual is approved, a pre-certification audit/inspection may be conducted.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1.

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 22 – Conduct, by an employee of the Department of Transport, of a practical test (CAR 404.05)

Service standard: 15 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying to obtain a practical test conducted by an employee of the Department of Transport:

Upon request, TCCA will review all documents and schedule a practical test. A test report shall be provided to the candidate upon completion.

Requests are submitted to the applicable regional office.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule IV, Item 23 – Issuance of a flight training unit operator certificate

Service standard: 15 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017.

Applying to obtain a flight training unit operator certificate:

Upon receipt of an application, TCCA will review all documents to determine that the standard has been met, and conduct a pre-certification audit/inspection. Once all requirements are met and fees are collected, a certificate will be issued.

Requests are submitted to the applicable regional office.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VI, Item 4b – Issuance of a flight permit in the following classification: specific-purpose

Service standard: 1 to 5 days. Actual processing times can vary depending on the complexity and completeness of the request.. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 63%

Performance results: service delivered 78 % of the time within the established service standard for fiscal year 2014-2015.

Applying for a special purpose flight permit

Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VI, Item 7a – Issuance of an export airworthiness certificate by an employee of the Department of Transport, in respect of transport category aeroplanes and transport category rotorcraft

Service standard:45 to 90 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 100% of the time within the established service standard for fiscal year 2016-2017.

Applying for an export airworthiness certificate by an employee of the Department of Transport, in respect of transport category aeroplanes and transport category rotorcraft:

Upon receipt of a request for the issuance of an export airworthiness certificate, TCCA will review the application and supporting documentation to verify compliance with the regulatory requirements of CAR 509, schedule an inspection and issue the certificate provided the results of the inspection are satisfactory.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 1 – Issuance of a special flight operations certificate:

(a) in respect of a special aviation event with 10 000 or fewer spectators

Service standard: 10 to 20 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 42% of the time within the established service standard for fiscal year 2016-2017.

Applying for a special flight operations certificate, in respect of a special aviation event with 10 000 or fewer spectators:

Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

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(b) in respect of a special aviation event with more than 10 000 spectators and 50 000 or fewer spectators

Service standard: 10 to 20 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 0% of the time within the established service standard for fiscal year 2016-2017.

Applying for a special flight operations certificate, in respect of a special aviation event with more than 10 000 spectators and 50 000 or fewer spectators:

Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

(c) in respect of a special aviation event with more than 50 000 spectators

Service standard: 10 to 20 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 0% of the time within the established service standard for fiscal year 2016-2017.

Applying for a special flight operations certificate, in respect of a special aviation event with more than 50 000 spectators:

Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

(d) in respect of balloon operations with fare-paying passengers

Service standard: 10 to 20 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 67% of the time within the established service standard for fiscal year 2016-2017.

Applying for a special flight operations certificate, in respect of balloon operations with fare-paying passengers:

Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 2 – Issuance of a statement of aerobatic competency (Canadian Aviation Regulation [CAR] Standard 623.06)

Service standard: 10 to 20 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for a statement of aerobatic competency (Canadian Aviation Regulation [CAR] Standard 623.06):

Upon receipt of an application, TCCA will review the applicant’s qualifications and experience to ensure that requirements specified in the International Council of Air Shows (ICAS) Aerobatic Competency Evaluation (ACE) Program are met. A ground briefing is required as well as observing, evaluating and debriefing an aerobatic performance before the certificate can be issued.

Requests are submitted to the applicable regional office.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 8 – Issuance of an Air Operator Certificate:

(a) in respect of aerial work (CAR 702)

Service standard: 60 to 120 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for an Air Operator Certificate, in respect of aerial work (CAR 702):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office.

User Fee

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(b) in respect of air taxi operations—VFR (CAR 703)

Service standard: 90 to 120 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for an Air Operator Certificate, in respect of air taxi operations—VFR (CAR 703):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

(c) in respect of air taxi operations—IFR (CAR 703)

Service standard: 90 to 120 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 100% of the time within the established service standard for fiscal year 2016-2017.

Applying for an Air Operator Certificate, in respect of air taxi operations—IFR (CAR 703):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

(d) in respect of commuter operations (CAR 704)

Service standard: 120 to 180 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 100% of the time within the established service standard for fiscal year 2016-2017.

Applying for an Air Operator Certificate, in respect of commuter operations (CAR 704):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office.

User Fee

Service Feedback

For more inforation

(e) in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats (CAR 705)

Service standard: 150 to 210 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for an Air Operator Certificate, in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats (CAR 705):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office or Headquarters.

User Fee

Service Feedback

For more inforation

(f) in respect of other airline operations (CAR 705)

Service standard: 150 to 210 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for an Air Operator Certificate, in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats (CAR 705):

Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator’s organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 9 – Issuance of a Canadian Foreign Air Operator Certificate (CAR 701)

Service standard: 90 to 180 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 100% of the time within the established service standard for fiscal year 2016-2017.

Applying for a Canadian Foreign Air Operator Certificate (CAR 701):

Upon receipt of a complete application from a foreign air operator, TCCA will review all required documents and, if necessary, conduct a base inspection of the applicant’s operations. This includes assessment of the organizational structure and training, office and maintenance facilities. All company manuals and documentation will be verified to ensure compliance with International Civil Aviation Organization (ICAO) and applicable CARs requirements prior to issuance of a Foreign Air Operator Certificate.

Requests are submitted to Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 13 – Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of:

(e) airline operations—turbine-powered aircraft having 50 or more passenger seats

Service standard: 30 to 90 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for to reinstate a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats:

Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.

Requests are submitted to the applicable regional office or Headquarters.

User Fee

Service Feedback

For more inforation

(f) other airline operations

Service standard: 30 to 90 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017

Applying for to reinstate a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of other airline operations:

Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:
This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs).  This charge is payable in Canadian dollars at the time the service is commenced.   For fee amount, please reference CAR 104, CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 14 – Issuance of an amendment to an Air Operator Certificate or a Canadian Foreign Air Operator Certificate or to operations specifications to remove an authority

Service standard: 10 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 91% of the time within the established service standard for fiscal year 2016-2017.

Applying for an amendment to an Air Operator Certificate or a Canadian Foreign Air Operator Certificate or to operations specifications to remove an authority:

Upon receipt of an application for an amendment to remove an authority, TCCA will review the documents and remove the authority.

Requests are submitted to the applicable regional office or Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 15 – Reinstatement of a Canadian Foreign Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate

Service standard: 10 to 30 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017.

Applying to reinstate of a Canadian Foreign Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate:

Upon receipt of an application for the reinstatement of a certificate, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the standard has been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.

Requests are submitted to Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 16 – Issuance of a ministerial authorization under Part VII, other than under section 701.10

Service standard: 7 to 14 days.  Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 73% of the time within the established service standard for fiscal year 2016-2017.

Applying for a ministerial authorization under Part VII, other than under section 701.10:

Upon receipt of a complete and accurate submission of all relevant documentation in accordance with Civil Aviation Directive (CAD) 1, TCCA will examine and evaluate the request. The authorization will be issued when all applicable conditions are met.

Requests are submitted to the applicable regional office of to Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 17 – Reinstatement of an Air Operator Certificate or Canadian Foreign Air Operator Certificate that was voluntarily surrendered

Service standard: 10 to 30 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: service delivered 83% of the time within the established service standard for fiscal year 2016-2017.

Applying to reinstate an Air Operator Certificate or Canadian Foreign Air Operator Certificate that was voluntarily surrendered:

Upon receipt of an application for the reinstatement of a certificate that was voluntarily surrendered, TCCA will determine if the operator still meets the requirements for the certificate. An inspection to determine if the standards have been met could be required. Once records have been reviewed and fees collected, the certificate will be re-issued.

Requests are submitted to the applicable regional office of to Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

Schedule VII, Item 18 – Printing of a copy of an Air Operator Certificate for a non-holder of the certificate

Service standard: 2 days. Actual processing times can vary depending on the complexity and completeness of the request.

Performance target: 69%

Performance results: this service was not solicited during fiscal year 2016-2017.

Applying for a copy of an Air Operator Certificate for a non-holder of the certificate:

Upon receipt of a request to print a copy of an air operator certificate for a non-holder of the certificate, TCCA will provide a copy of the air operator certificate.

Requests are submitted to the applicable regional office of to Headquarters.

User Fee:

This service is subject to a charge imposed by the Canadian Aviation Regulations (CARs). This charge is payable in Canadian dollars at the time the service is commenced. For fee amount, please reference CAR 104, Schedule I, Item 1

To make a payment by telephone, contact 1-800-305-2059 and select menu option 1.

Service feedback: Civil Aviation Issues Reporting System (CAIRS) at www.tc.gc.ca/cairs.

For more information

For more information Government-Wide Forward Regulatory Plans The Cabinet Directive on Regulatory Management The Red Tape Reduction Action Plan The Canada–United States Regulatory Cooperation Council To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians websites.

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