01/04/2011 to 31/03/2012

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2011  TO  31/03/2012

For BRANCH:  MA, PA

Date Produced: 23/05/2012 ATS‑05

Time Produced: 12:06:08PM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # (trans) % # (trans) % # (trans) %
7.5 ­ Deregistration of an aircraft 1 3 177 101 57% 27 15% 49 28% 8.6
10.1 ­ Schedule written exam(s) 10 30 2 1 50% 1 50% 0 0% 16.0
10.3 ­ AME ­ technical examination 1 10 1 0 0% 0 0% 1 100% 64.0
12.18 ­ Verification letter 10 10 468 463 99% 0 0% 5 1% 2.1
13.4 ­ Issue a private operator certificate 60 120 2 1 50% 0 0% 1 50% 129.0
13.5 ‑ Amend a private operator certificate 30 90 4 1 25% 2 50% 1 25% 54.5
13.6 ‑ Amend a private operator certificate - New aircraft type 30 90 7 0 0% 2 29% 5 71% 107.3
13.44 ‑ Issue special flight operations certificate - Parachuting 10 20 2 1 50% 1 50% 0 0% 11.5
13.45 ‑ Issue special flight operation certificate - Unmanned Air Vehicle 10 20 17 4 24% 5 29% 8 47% 23.6
13.46 ‑ Issue special flight operations certificate ‑ Other 10 20 27 14 52% 5 19% 8 30% 21.1
15.9 ‑ Flight training device approval 20 40 2 2 100% 0 0% 0 0% 5.0
15.20 ‑ Rocket launch authority 10 20 2 0 0% 2 100% 0 0% 15.5
15.24 ‑ Minimum equipment list ‑ Initial 150 210 5 5 100% 0 0% 0 0% 42.4
15.25 ‑ Minimum equipment list - Amendment 150 210 5 1 20% 2 40% 2 40% 157.6
17.1 ‑ Initial manual approval / Approb. 60 60 19 14 74% 0 0% 5 26% 53.8
17.2 - Manual amendment 60 60 259 201 78% 0 0% 58 22% 42.7
18.3 - Pilot examiner appointment / Renewal 40 60 50 38 76% 4 8% 8 16% 32.5
18.4 - Authorized check pilot 15 30 100 51 51% 20 20% 29 29% 28.4
18.5 ‑ Minister's delegate - Maintenance / Appointment / Renewal 15 30 19 5 26% 2 11% 12 63% 59.1
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