Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: Yes
(Adjusted for Client Response Time)
Transactions Completed Between: 4/1/2013 to 3/31/2014
For BRANCH: AARO, MA, NA, PA, RA, TA
Date Produced: 4/25/2014 ATS-09
Time Produced: 9:38:37AM
Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Within Service Standard | Beyond Maximum Service Standard Level | Average Days | |||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
Normal Days | Maximum Days | # | % | # | % | # | % | # | % | Adjusted Average Days | ||
# Adj | % Adj | #
Adj |
%
Adj |
# Adj | % Adj | # Adj | % Adj | |||||
2.9 - Replacement of mutilated lost or destroyed document | 5 | 10 | 531 | 447 | 84% | 37 | 7% | 484 | 91% | 47 | 9% | 4.6 |
451 | 85% | 36 | 7% | 487 | 92% | 44 | 8% | 4.4 | ||||
2.10 - Request for aircraft history | 30 | 30 | 4 | 4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 8.8 |
4 | 100% | 0 | 26% | 126 | 88% | 18 | 0% | 8.8 | ||||
2.11 - Request for an extension (IFR, IR, MC) | 1 | 5 | 144 | 89 | 62% | 37 | 27% | 132 | 92% | 12 | 13% | 4.1 |
93 | 65% | 39 | 27% | 132 | 92% | 12 | 7% | 3.4 | ||||
2.13 - Request for temporary personnel document | 1 | 5 | 521 | 423 | 81% | 59 | 11% | 482 | 93% | 39 | 7% | 2.5 |
428 | 82% | 61 | 12% | 489 | 94% | 32 | 6% | 2.4 | ||||
5.1 - Exemption request | 30 | 90 | 66 | 35 | 53% | 25 | 38% | 60 | 91% | 6 | 9% | 40.0 |
37 | 56% | 23 | 35% | 60 | 91% | 6 | 9% | 39.0 | ||||
7.1 - Amendment of a C of R | 7 | 60 | 73 | 26 | 36% | 46 | 63% | 72 | 99% | 1 | 1% | 17.5 |
27 | 37% | 45 | 62% | 72 | 99% | 1 | 1% | 16.6 | ||||
7.2 - Authorization to lease an aircraft - CDN from foreign | 3 | 7 | 15 | 0 | 0% | 1 | 7% | 1 | 7% | 14 | 93% | 23.3 |
0 | 0% | 2 | 13% | 2 | 13% | 13 | 87% | 20.9 | ||||
7.3 - Authorization to lease an aircraft - CDN to CDN | 3 | 7 | 2 | 2 | 100% | 0 | 0% | 2 | 100% | 0 | 0% | 2.5 |
2 | 100% | 0 | 0% | 2 | 100% | 0 | 0% | 2.5 | ||||
7.4 - Authorization to lease an aircraft - Foreign from CDN | 3 | 7 | 15 | 3 | 20% | 0 | 0% | 3 | 20% | 12 | 80% | 22.5 |
4 | 27% | 1 | 7% | 5 | 33% | 10 | 67% | 17.3 | ||||
7.6 - Issue continuing C of R | 7 | 60 | 2,398 | 608 | 25% | 1,673 | 70% | 2281 | 95% | 117 | 5% | 23.5 |
750 | 31% | 1605 | 67% | 2355 | 98% | 43 | 2% | 18.5 | ||||
7.7 - Issue or reserve a special aircraft mark | 1 | 10 | 321 | 227 | 71% | 78 | 24% | 305 | 95% | 16 | 5% | 3.0 |
240 | 75% | 70 | 22% | 310 | 97% | 11 | 3% | 2.7 | ||||
7.8 - Issue provisional / temporary C of R | 7 | 60 | 100 | 80 | 80% | 18 | 18% | 98 | 98% | 2 | 2% | 8.7 |
84 | 84% | 14 | 14% | 98 | 98% | 2 | 2% | 7.3 | ||||
7.9 - Reserve an aircraft mark | 1 | 10 | 257 | 190 | 74% | 60 | 23% | 250 | 97% | 7 | 3% | 3.2 |
192 | 75% | 59 | 23% | 251 | 98% | 6 | 2% | 2.2 | ||||
7.10 - Change an aircraft mark | 30 | 30 | 47 | 39 | 83% | 0 | 0% | 39 | 83% | 8 | 17% | 19.5 |
44 | 94% | 0 | 0% | 44 | 94% | 3 | 6% | 10.0 | ||||
7.11 - Notification of chnage of owner(s) | 7 | 30 | 2 | 0 | 0% | 2 | 100% | 2 | 100% | 0 | 0% | 28.0 |
0 | 0% | 2 | 1000% | 2 | 100% | 0 | 0% | 28.0 | ||||
8.2 - Approval of aircraft maintenance schedule - Large aircraft | 30 | 140 | 30 | 25 | 83% | 4 | 13% | 29 | 97% | 1 | 3% | 22.6 |
25 | 83% | 4 | 13% | 29 | 97% | 1 | 3% | 22.4 | ||||
8.3 - Approval of aircraft maintenance schedule - Other | 30 | 140 | 44 | 28 | 64% | 16 | 36% | 44 | 100% | 0 | 0% | 26.4 |
28 | 64% | 16 | 36% | 44 | 100% | 0 | 0% | 25.2 | ||||
8.4 - Amendment to maintenance schedule, tasks or intervals | 10 | 30 | 106 | 50 | 47% | 30 | 28% | 80 | 75% | 26 | 25% | 22.5 |
53 | 50% | 29 | 27% | 82 | 77% | 24 | 23% | 21.5 | ||||
8.9 -Aircraft inspection | 1 | 5 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 21.0 |
0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 21.0 | ||||
9.1 - Amendment to flight authority operating conditions | 1 | 5 | 28 | 9 | 32% | 6 | 21% | 15 | 54% | 13 | 46% | 10.5 |
9 | 32% | 7 | 25% | 16 | 57% | 12 | 43% | 9.0 | ||||
9.2 - Application for C of A - transport, not on import | 1 | 5 | 5 | 2 | 40% | 3 | 60% | 5 | 100% | 0 | 0% | 3.6 |
2 | 40% | 3 | 60% | 5 | 100% | 0 | 0% | 3.6 | ||||
9.3 - Application for C of A - transport, on import | 45 | 90 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 2.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 2.0 | ||||
9.4 - Application for C of A - Not transport, not on import | 1 | 5 | 11 | 1 | 9% | 6 | 55% | 7 | 64% | 4 | 36% | 6.3 |
1 | 9% | 6 | 55% | 7 | 64% | 4 | 36% | 6.3 | ||||
9.5 - Application for C of A - Not transport, on import | 45 | 90 | 5 | 4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 27.6 |
4 | 80% | 1 | 20% | 5 | 100% | 0 | 0% | 27.6 | ||||
9.6 - Application for special C of A - Amateur build | 1 | 5 | 9 | 4 | 44% | 0 | 0% | 4 | 44% | 5 | 56% | 13.4 |
4 | 44% | 0 | 0% | 4 | 44% | 5 | 56% | 13.1 | ||||
9.7 - Application for flight permit - Experimental | 1 | 5 | 15 | 3 | 20% | 6 | 40% | 9 | 60% | 6 | 40% | 12.6 |
3 | 20% | 6 | 40% | 9 | 60% | 6 | 40% | 12.3 | ||||
9.8 - Application for special C of A - Limited category | 1 | 5 | 4 | 0 | 0% | 3 | 75% | 3 | 75% | 1 | 25% | 4.0 |
0 | 0% | 3 | 75% | 3 | 75% | 1 | 25% | 4.0 | ||||
9.9 - Application for special C of A - Owner maintenance | 1 | 5 | 6 | 1 | 17% | 0 | 0% | 1 | 17% | 5 | 83% | 53.3 |
1 | 17% | 0 | 0% | 1 | 17% | 5 | 83% | 33.2 | ||||
9.10 - Application for flight permit - Specific purpose | 1 | 5 | 277 | 144 | 52% | 74 | 27% | 218 | 79% | 59 | 21% | 5.9 |
145 | 52% | 73 | 26% | 218 | 79% | 59 | 21% | 5.8 | ||||
9.11 - Application for special C of A | 1 | 5 | 22 | 4 | 18% | 7 | 32% | 11 | 50% | 11 | 50% | 26.2 |
4 | 18% | 7 | 32% | 11 | 50% | 11 | 50% | 26.2 | ||||
9.12 - Reinstatement of suspended C of A | 1 | 5 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
9.13 - Validation of a foreign flight authority - Amateur built | 5 | 10 | 2 | 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 5.5 |
1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 5.5 | ||||
9.14 - Validation of a foreign flight authority - Not amateur built | 5 | 10 | 126 | 103 | 82% | 11 | 9% | 114 | 90% | 12 | 10% | 4.9 |
106 | 84% | 11 | 9% | 117 | 93% | 9 | 7% | 4.4 | ||||
10.2 - AME - Regulatory examination | 1 | 20 | 42 | 12 | 29% | 13 | 31% | 25 | 60% | 17 | 40% | 25.4 |
15 | 36% | 12 2 | 9% | 27 | 64% | 15 | 36% | 19.8 | ||||
10.3 - AME - Technical examination | 1 | 10 | 25 | 16 | 64% | 3 | 12% | 19 | 76% | 6 | 24% | 6.2 |
16 | 64% | 3 | 12% | 19 | 76% | 6 | 24% | 6.1 | ||||
10.7 - Supplementary exam or for permit, rating or currency | 10 | 30 | 81 | 81 | 100% | 0 | 0% | 81 | 100% | 0 | 0% | 1.0 |
81 | 100% | 0 | 0% | 81 | 100% | 0 | 0% | 1.0 | ||||
10.8 - Written exam for flight crew licence | 10 | 30 | 164 | 164 | 100% | 0 | 0% | 164 | 100% | 0 | 0% | 1.0 |
164 | 100% | 0 | 0% | 164 | 100% | 0 | 0% | 1.0 | ||||
11.2 - Flight test under part iv | 15 | 30 | 77 | 39 | 51% | 22 | 29% | 61 | 79% | 16 | 21% | 24.0 |
40 | 52% | 26 | 34% | 66 | 86% | 11 | 14% | 21.2 | ||||
11.3 - Flight test under part vi or vii | 15 | 30 | 52 | 23 | 44% | 15 | 29% | 38 | 73% | 14 | 27% | 27.7 |
23 | 44% | 15 | 29% | 38 | 73% | 14 | 27% | 25.8 | ||||
12.1 - Category 4 medical certificate | 20 | 40 | 163 | 93 | 57% | 54 | 33% | 147 | 90% | 16 | 10% | 19.2 |
94 | 58% | 55 | 34% | 149 | 91% | 14 | 9% | 18.7 | ||||
12.2 - Air traffic controller licence and rating | 20 | 40 | 30 | 19 | 63% | 10 | 33% | 29 | 97% | 1 | 3% | 15.1 |
20 | 67% | 9 | 30% | 29 | 97% | 1 | 3% | 14.6 | ||||
12.3 - Airline transport pilot licence | 20 | 40 | 501 | 153 | 31% | 192 | 38% | 345 | 69% | 156 | 31% | 31.7 |
173 | 35% | 197 | 39% | 370 | 74% | 131 | 26% | 29.0 | ||||
12.4 - AME licence issue | 20 | 40 | 184 | 107 | 58% | 30 | 16% | 137 | 74% | 47 | 26% | 31.4 |
126 | 68% | 32 | 17% | 158 | 86% | 26 | 14% | 19.7 | ||||
12.5 - AME licence renewal | 1 | 5 | 1,073 | 366 | 34% | 414 | 39% | 780 | 73% | 293 | 27% | 5.6 |
369 | 34% | 415 | 39% | 784 | 73% | 289 | 27% | 5.4 | ||||
12.6 - AME rating | 1 | 20 | 32 | 1 | 3% | 21 | 66% | 22 | 69% | 10 | 31% | 21.4 |
1 | 3% | 22 | 69% | 23 | 72% | 9 | 28% | 19.2 | ||||
12.7 - Category 1, 2, 3 medical certificate | 20 | 40 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
12.8 - Commercial, flight engineer | 20 | 40 | 1,116 | 375 | 34% | 447 | 40% | 822 | 74% | 294 | 26% | 29.7 |
380 | 34% | 458 | 41% | 838 | 75% | 278 | 25% | 29.1 | ||||
12.9 - Flight crew rating initial issue | 20 | 40 | 7,302 | 2783 | 38% | 3,048 | 42% | 5831 | 80% | 1471 | 20% | 27.4 |
2804 | 38% | 3069 | 42% | 5873 | 80% | 1429 | 20% | 26.9 | ||||
12.10 - Flight crew rating renewal | 20 | 40 | 438 | 244 | 56% | 130 | 30% | 374 | 85% | 64 | 15% | 20.1 |
246 | 56% | 133 | 30% | 379 | 87% | 59 | 13% | 19.5 | ||||
12.12 - Foreign licence validation | 2 | 5 | 509 | 282 | 55% | 119 | 23% | 401 | 79% | 108 | 21% | 6.1 |
317 | 62% | 124 | 24% | 441 | 87% | 68 | 13% | 4.0 | ||||
12.13 - Limited term pilot licence | 20 | 40 | 18 | 16 | 89% | 2 | 11% | 18 | 100% | 0 | 0% | 5.7 |
16 | 89% | 2 | 11% | 18 | 100% | 0 | 0% | 5.7 | ||||
12.14 - Private, glider, balloon, ultralight, gyrop, recreation | 20 | 40 | 2,560 | 740 | 29% | 1,179 | 46% | 1919 | 75% | 641 | 25% | 31.0 |
785 | 31% | 1210 | 47% | 1995 | 78% | 565 | 22% | 29.7 | ||||
12.16 - US to canadian lic conversion | 20 | 40 | 164 | 38 | 23% | 48 | 29% | 86 | 52% | 78 | 48% | 45.7 |
57 | 35% | 52 | 32% | 109 | 66% | 55 | 34% | 31.9 | ||||
13.1 - Issue flight training unit oc | 30 | 60 | 1 | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 41.0 |
0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 43.0 | ||||
13.2 - Amend flight training unit oc or ops spec | 5 | 10 | 18 | 2 | 11% | 1 | 6% | 3 | 17% | 15 | 83% | 45.6 |
4 | 22% | 1 | 6% | 5 | 28% | 13 | 72% | 30.3 | ||||
13.3 - Reinstate suspended flight training unit oc or ops spec. | 5 | 10 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
13.9 - Aerial work - issue air operator certificate | 60 | 120 | 2 | 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 56.0 |
2 | 100% | 0 | 0% | 2 | 100% | 0 | 0% | 17.5 | ||||
13.10 - Aerial work - Amend air operator certificate | 20 | 40 | 15 | 2 | 13% | 6 | 40% | 8 | 53% | 7 | 47% | 54.7 |
3 | 20% | 6 | 40% | 9 | 60% | 6 | 40% | 42.7 | ||||
13.11 - Aerial work - New aircraft type | 20 | 40 | 4 | 0 | 0% | 0 | 0% | 0 | 0% | 4 | 100% | 71.5 |
1 | 25% | 0 | 0% | 1 | 25% | 3 | 75% | 40.0 | ||||
13.13 - Air taxi VFR -Issue air operator certificate | 90 | 120 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 82.0 |
1 | 100% | 0 | 0% | 1 | 100% | 2 | 0% | 82.0 | ||||
13.14 - Air taxi VFR - Amend air operator certificate | 20 | 40 | 6 | 1 | 17% | 1 | 17% | 2 | 33% | 4 | 67% | 74.2 |
1 | 17% | 1 | 17% | 2 | 33% | 4 | 67% | 74.2 | ||||
13.15 - Air taxi VFR - New aircraft type | 20 | 40 | 4 | 0 | 0% | 1 | 25% | 1 | 25% | 3 | 75% | 77.3 |
0 | 0% | 2 | 50% | 2 | 50% | 2 | 50% | 46.8 | ||||
13.16 - Air taxi VFR - Reinstate suspended air operator certificate/spec | 30 | 90 | 1 | 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 52 |
1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 52 | ||||
13.18 - Air taxi IFR - Amend air operator certificate | 30 | 60 | 4 | 1 | 25% | 2 | 50% | 3 | 75% | 1 | 25% | 47.5 |
2 | 50% | 1 | 25% | 3 | 75% | 1 | 25% | 33.3 | ||||
13.20 - Air taxi IFR - Reinstate suspended air operator certificate/spec | 30 | 30 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 1.0 | ||||
13.21 - Commuter - Issue air operator certificate | 120 | 180 | 2 | 2 | 100% | 0 | 0% | 2 | 100% | 0 | 0% | 13.5 |
2 | 100% | 0 | 0% | 2 | 100% | 0 | 0% | 13.5 | ||||
13.22 - Commuter - Amend air operator certificate | 30 | 60 | 22 | 12 | 55% | 5 | 23% | 17 | 77% | 5 | 23% | 49.8 |
12 | 55% | 5 | 23% | 17 | 77% | 5 | 23% | 50.6 | ||||
13.23 - Commuter - New aircraft type | 30 | 210 | 8 | 1 | 13% | 7 | 88% | 8 | 100% | 0 | 0% | 92.6 |
2 | 25% | 6 | 75% | 8 | 100% | 0 | 0% | 90.0 | ||||
13.26 - Airline 50+ - Amend air operator certificate/spec | 30 | 90 | 49 | 36 | 73% | 13 | 27% | 49 | 100% | 0 | 0% | 20.7 |
36 | 73% | 13 | 27% | 49 | 100% | 0 | 0% | 20.3 | ||||
13.27 - Airline 50+ -New aircraft type | 30 | 90 | 4 | 1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 45.5 |
1 | 50% | 1 | 50% | 2 | 100% | 0 | 0% | 45.5 | ||||
13.30 - Airline other - Amend air operator certificate | 30 | 90 | 4 | 3 | 75% | 0 | 0% | 3 | 75% | 1 | 25% | 36.3 |
3 | 75% | 0 | 0% | 3 | 75% | 1 | 25% | 36.3 | ||||
13.37 - Remove authority - Amend operator certificate/spec | 10 | 30 | 3 | 2 | 67% | 1 | 33% | 3 | 100% | 0 | 0% | 5.3 |
21 | 67% | 1 | 33% | 3 | 100% | 0 | 0% | 5.3 | ||||
13.40 - Issue special flight operations certificate - <10,000 / | 10 | 20 | 21 | 9 | 43% | 4 | 19% | 13 | 62% | 8 | 38% | 22.8 |
9 | 43% | 5 | 24% | 14 | 67% | 7 | 33% | 19.0 | ||||
13.41 - Issue special flight operations certificate - >10,000 - <50,000 | 10 | 20 | 4 | 1 | 25% | 0 | 0% | 1 | 25% | 3 | 75% | 43.0 |
2 | 50% | 0 | 0% | 2 | 50% | 2 | 50% | 35.5 | ||||
13.43 - Issue special flight operations certificate - Balloon | 10 | 20 | 1 | 0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 12.0 |
0 | 0% | 1 | 100% | 1 | 100% | 0 | 0% | 12.0 | ||||
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 | 90 | 120 | 6 | 4 | 67% | 1 | 17% | 5 | 83% | 1 | 17% | 54.7 |
4 | 67% | 1 | 17% | 5 | 83% | 1 | 17% | 54.7 | ||||
14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 | 90 | 120 | 4 | 4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 36.8 |
4 | 100% | 0 | 0% | 4 | 100% | 0 | 0% | 27.5 | ||||
14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 | 90 | 120 | 3 | 3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 13.0 |
3 | 100% | 0 | 0% | 3 | 100% | 0 | 0% | 13.0 | ||||
15.1 - Authorization of industry training products | 30 | 30 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 32.0 |
0 | 0% | 0 | 0% | 0 | 0% | 1 | 100% | 32.0 | ||||
15.3 - Approval of an aircraft maintenance engineer course - Additional | 30 | 60 | 8 | 5 | 63% | 1 | 13% | 6 | 75% | 2 | 25% | 40.4 |
5 | 63% | 1 | 13% | 6 | 75% | 2 | 25% | 36.9 | ||||
15.5 - Issue restricted certification authority | 1 | 5 | 1 | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 100% | 47.0 |
0 | 0% | 0 | 0% | 0 | 0% | 2 | 100% | 47.0 | ||||
15.6 - Letter of acceptance - JAR 145 maint. organizations - Initial | 60 | 90 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 9.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 9.0 | ||||
15.29 - Authorization under part VII | 7 | 14 | 63 | 46 | 73% | 4 | 6% | 50 | 79% | 13 | 21% | 10.3 |
46 | 73% | 4 | 6% | 50 | 79% | 13 | 21% | 10.3 | ||||
15.34 - Issue limited supplementary type certificate | 84 | 84 | 1 | 1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 44.0 |
1 | 100% | 0 | 0% | 1 | 100% | 0 | 0% | 44.0 |