3.2 Communication

Training Objective:

The crew member will be able to describe the importance of, and the procedures for, effective communication in normal, abnormal and emergency situations for each aircraft type in the operator's fleet.

Scope:

General
Communication

3.2A General

3.2A.1 Describe the procedures for normal, abnormal and emergency communications for each aircraft type in the operator's fleet.

3.2A.2 Describe the importance of effective communication especially when dealing with abnormal and emergency situations.

3.2A.3 Describe the responsibility of crew members to provide complete and accurate information to the pilot-in-command to assist in decision-making.

3.2B Communication

3.2B.1 Identify the difference between verbal and non-verbal communication and describe the effects of communicating different messages.

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