3.06 Communications

All Flight Dispatch personnel shall pass the examination for, and be in possession of a valid RADIO TELEPHONE OPERATOR'S RESTRICTED CERTIFICATE.

All Flight Dispatch personnel are personally responsible for ensuring that the Manager, Flight Dispatch is supplied with a duplicate copy of the employee's current RADIO TELEPHONE OPERATOR'S RESTRICTED CERTIFICATE to allow for presentation and review by entitled parties.

All Flight Dispatch personnel shall comply with and adhere to all guidelines as stipulated by Transport Canada for the use and control of radio telephone communications and equipment.

All Flight Dispatch personnel shall conform to proper telephone etiquette by identifying the department name followed by the name of the person the caller has reached.

All incoming Flight Dispatch radio communications shall be challenged by Flight Dispatch personnel immediately upon receipt.

For the continued preservation of safety, if due to individual and/or Flight Dispatch departmental workload requirements, there should become a necessity to prioritize the handling of incoming radio and/or telephone calls, the following sequence shall be followed:

  1. Radio calls associated with airborne flights and flights in motion on the ground that have declared an emergency.
     
  2. Telephone calls associated with airborne flights and flights in motion while on the ground that have declared an emergency only, if the information supplied is critical to the continued safe conduct of the flight and/or has been specifically requested by the operating Flight Crew and/or controlling Flight Dispatcher.
     
  3. Radio calls associated with airborne flights operating under normal conditions.
     
  4. Radio calls associated with flights while in normal motion on the ground during their departure phase of operation.
     
  5. Radio calls associated with flights while in normal motion on the ground during their arrival phase of operation.
     
  6. Telephone calls associated with normal operations of either ground or airborne flights.
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