4.06 Workload Management
Normal priorities are listed below; however adjustments for daily operations are expected. The urgency of any operational condition should dictate the following order of work priority:
EMERGENCY AND SAFETY related situations will be handled with top priority.
ADVICE TO PILOTS shall be primarily given prior to departure and be of sufficient detail as to allow the Pilot-in-Command to discharge his responsibilities under the Canadian Aviation Regulations. Updates en route are on an as required basis.
Safety related conditions such as:
- sigmets, turbulence and thunderstorms on route of flight.
- Changes to operational environment such as updated wind information, alternate and destination weather advice, terminal delays, inoperative facilities, field conditions, diversion advice.
- Securing MEL approval.
- Revisions to Operational Flight Plans and Flight Releases.
- Amend previously released flights to reflect OFP changes in operating conditions.
- Amend flight plans to reflect aircraft changes.
- Update any performance restrictions due to temperature, pressure, weight etc.
- Dispatchers are expected to assist other Flight dispatchers as the need requires.
- Advise management if workload is becoming unmanageable.
- Answer telephones promptly (giving name and department).
- Answer radio calls.
- Read, evaluate and action all written communications dealing with operational control.
The above items do not exclude the Flight dispatcher's responsibility for continual monitoring of weather, facilities, flight progress and performing other dispatch duties.
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