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An Information Guide for Airline Staff in Canada

To purchase or to view/download alternate formats of this publication, visit Transport Canada's Online Publications Storefront.

Produced as a guide in co-operation with Peel Regional Police and Ottawa Police Service.

Unruly passengerThe purpose of this guide is to provide an outline for airline staff in Canada of the role of police and applicable laws and how police and airline staff can better work together to combat the incidence of unruly or violent passengers. The bottom line is that aircrew involved in unruly passenger incidents expect the police to do their part after the aircraft has landed. However, there are certain things that the police need in order to carry out their job as effectively as possible, and the onus is on the aircrew to help with this. This guide will hopefully explain why the police do certain things, how the aircrew can help, and what the aircrew can expect on board their aircraft if the police become involved.

Date modified:
2010-05-20