Chapter 3 - Roles & Responsibilities

This Chapter describes the roles and responsibilities related to Air Operators and Service Providers.

3.1 Introduction and Responsibilities

An Approved Ground Icing Program (AGIP) is established to document specific procedures, guidelines and processes for the operation of aircraft under ground icing conditions to ensure that aircraft take-off without contamination adhering to critical surfaces. An AGIP is necessary to ensure that everyone involved in the operations of aircraft under icing conditions understand their respective responsibilities and are properly trained and knowledgeable in their respective areas. Furthermore, an overriding objective in preparing an AGIP is to assist in the creation of an organization that works harmoniously toward the goal of ensuring that no person shall conduct or attempt to conduct a take-off in an aircraft that has frost, ice or snow adhering to any of its critical surfaces.

This section of the AGIP must:

  1. Address the reasons for having a de/anti-icing program;
  2. Clearly define the roles and responsibilities of individuals associated with the operations of aircraft under ground icing conditions.

The individuals with de/anti-icing responsibilities include, but are not limited to:

  1. The Pilot-in-Command;
  2. The cabin crew;
  3. Flight dispatchers, flight followers;
  4. Deicing operators;
  5. Maintenance crew;
  6. Management team; and
  7. Local ATC.

3.2 Air Operator Responsibilities

3.2.1 Air Operator Management Plan

The air operator must have a management plan and the plan must:

  1. Identify the management position responsible for the overall program development, integration, co-ordination, implementation and use;
  2. Identify subordinate positions;
  3. Identify operational responsibilities of flight crew, dispatchers and management personnel and associated procedures;
  4. Identify the chain of command and/or include an organizational chart;
  5. Identify the relationship between Operations, Maintenance and other internal departments;
  6. Ensure that maintenance organization not have sole responsibility for the AGIP;
  7. Ensure integration and co-ordination of the program elements within the organization;
  8. Disseminate the program to all persons with duties, responsibilities and functions within the plan.
  9. Publish a detailed description of the program in the appropriate company manuals;
  10. Ensure sufficient trained personnel, adequate facilities and adequate equipment are available at airports where the program may be applied;
  11. Ensure adequate management supervision of the program;
  12. Identify the individual responsible for initiating and ceasing ground icing operations;
  13. Identify the individual responsible for authorizing and co-coordinating the program with ATC and airport authorities.
  14. Identify the responsibilities associated with the maintenance organization;
  15. Identify what maintenance personnel, facilities and equipment are required to support the program;
  16. Ensure that quality processes and procedures are in place and maintained for the handling, testing and storage of fluids;
  17. Ensure that there is a program in place to maintain the de/anti-icing equipment in proper working condition;
  18. Identify aircraft specific procedures;
  19. Identify deicing procedures other than fluid deicing;
  20. Ensure that contracted service providers are adequately trained; and
  21. Ensure that contracted service providers are audited on a regular basis.

3.3 Service Provider Responsibilities

Although there are no specific Regulations that govern the activities of a Service Provider, this section outlines those items that must be addressed, as a minimum.

3.3.1 Management Responsibilities

Front line employees look to management for direction and guidance especially if they are new to the operation. Management is ultimately responsible for the integration, coordination and management of the Ground Icing Operations Program, and must:

  1. Ensure that Quality processes and procedures are maintained;
  2. Ensure that an effective initial and recurrent training program is in place;
  3. Ensure as a minimum that employee files contain the results of the initial and the most recent annual recurrent training and examination scores as a minimum;
  4. Establish and then maintain an effective process to ensure that all deicing team members (front line employees and supervisory staff) are made aware of any changes to local operational procedures in a timely manner;
  5. Ensures that sufficient competent personnel, adequate facilities equipment and deicing/anti-icing fluids are available;
  6. Liaise with the local airport authority on applicable airport issues by attending meetings and communicating regularly;
  7. Implement procedures for continued operational safety; and
  8. Maintaining an environmentally responsible deicing operations program.

3.3.2 Front Line Employee Responsibilitiess

This section highlights the front line employee responsibilities as related to aircraft deicing and/or anti-icing.

Employees charged with the task of inspecting aircraft for potential contamination, then the de-ice and/or anti-icing task, followed by a post deicing inspection, must understand the scope and magnitude of their responsibilities before they are called on to provide a service.

Failure to either identify the need to de-ice/anti-ice, or effectively confirm that the aircraft critical surfaces are clean for takeoff could result in the loss of human life, or damage to an aircraft. The front line employees must also understand that workplace mistakes could be fatal. TRAINING

The employee should not operate deicing equipment without direct supervision unless previously trained and qualified to do so.

The employee must not de-ice or anti-ice an aircraft without the required training program.

The employee must be trained to find information regarding specific deicing/anti-icing procedures for the aircraft which they are servicing.

Employees must ensure that they receive "initial" and annual recurrent deicing/anti-icing training.

An examination should be written by the employees to verify that the individual's training has been effective. The examination should be corrected to 100% and the results retained on each individual's file.

The files of each employee should contain the results of the initial and the most recent annual recurrent training and examination scores as a minimum. COMMUNICATIONS

The failure to communicate effectively and in a timely manner is often the root cause of many aviation accidents. The employee must:

  1. Understand the communication process for all de/anti-icing operations, including: before, during and after de/anti-icing;
  2. Report to their immediate supervisor any conditions that limit or prevent effective communication;
  3. Use a verbal and a visual signal to arrive, park and then depart an aircraft that requires deicing services; and
  4. Understand the basic communication and control responsibilities of other agencies involved in the deicing process (i.e. ATC, Apron, Flight Operations) such that problems or failure to follow procedures can be identified and reported to the employees' supervisor or manager. PROCEDURES

Front line employees must follow the deicing procedures as defined by their employer. If a problem with a process or procedure is identified then the employee is responsible for reporting the problem, without delay, to his or her immediate supervisor.

In summary, members of the deicing team are responsible for following and upholding Service Provider procedures to ensure safety during all deicing operations. EQUIPMENT

Front line employees must ensure that:

  1. All deicing equipment is utilized as per established procedures (including pre deicing equipment inspections);
  2. All personal protective equipment, as supplied by the employer, is utilized as designed and as per Service Provider procedures; and
  3. Critical communication equipment is available and utilized as per approved corporate procedures for deicing operations.
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