10.4 Dispatcher Competency Check – General
- Record of Amendments
- Record of Bulletins
Part I – General Administration
- Chapter 1: Approved Check Dispatcher Program
- Chapter 2: ACD Delegation Policy and Authorities
- Chapter 3: ACD Qualifications & Authority Application Prodedures
- Chapter 4: Transport Canada Approval Procedures
- Chapter 5: ACD Delegation of Authority
- Chapter 6: Transport Canada ACD Oversight Program
- Chapter 7: Air Operator Responsibilities
- Chapter 8: Conduct of Competency Checks
- Chapter 9: Competency Check Assessments
- Chapter 10: Assessment Standards
- Chapter 11: Validity Periods and Extensions
Part II – Appendixes & Forms
Appendix A: ACD Application Form
Appendix B: ACD Delegation of Authority Form
Appendix C: Dispatcher's Competency Check Report
Appendix D: TC Inspector Request for an Annual ACD Monitor or DCC
Appendix E: Approved Check Dispatcher Monitor Report
Appendix F: ACD or Flight Dispatch Extension Request/Approval
Appendix G: Revocation of ACD Authorization
Appendix H: Recommendation for Competency Check
Appendix I: Operational Control Inspection Report
Appendix J: Sample Letter of Approval
Appendix K: Flight Dispatcher Training & Proficiency Record
Appendix L: Familiarization Flight Report
Appendix M: Competency Check Practices Guide
- Appendix A: ACD Application Form
Note: While written for the DCC, many of the assessment standards discussed in this section apply to the monitoring of the authorized person conducting a DCC.
10.4.1 To evaluate the overall technical proficiency, communications skills, leadership and situational awareness of dispatchers with respect to normal and abnormal procedures, ACDs must closely observe their performance. To evaluate specific items listed in the CASS, the competency check must be conducted in a manner that enables the dispatcher to demonstrate knowledge and skill with respect to such things as dispatcher decision making, flight planning, aircraft performance, flight systems and communication.
10.4.2 When assessing normal procedures, the ACD must ensure dispatchers demonstrate adequate knowledge of the company SOPs and aircraft performances and systems to confirm their ability to properly use and plan flights.
10.4.3 The dispatcher must demonstrate use of as many of the air operator’s approved Standard Operating Procedures, normal and emergency procedures as are necessary to confirm that the dispatcher has the knowledge and ability to properly plan and exercise operational control.
10.4.4 Sections 10.5 to 10.8 describe the phases to be completed during a DCC, as appropriate, for the type of operational control system. A list of some common errors that may be observed during a monitor or DCC is provided, where applicable.
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