10.8 Dispatcher Decision Making

10.8.1  Decision making capability for all dispatchers shall be assessed during competency checks. Each dispatcher shall demonstrate the ability to make timely and effective decisions and to delegate tasks to other dispatchers when required.

Some common errors that may affect the rating of this sequence are:

  1. Failure to make decisions in a timely and effective manner;

  2. Poor decision making due to inadequate knowledge;

  3. Not utilizing all available dispatcher and company resources;

  4. Failure to consider all available information;

  5. Failure to initiate normal, abnormal or emergency procedures;

  6. Failure to provide leadership as required by company SOPs; or

  7. Failure to heed warning of other dispatchers.
Date modified: