8.5 Post Competency Check Debriefing Procedures
- Record of Amendments
- Record of Bulletins
Part I – General Administration
- Chapter 1: Approved Check Dispatcher Program
- Chapter 2: ACD Delegation Policy and Authorities
- Chapter 3: ACD Qualifications & Authority Application Prodedures
- Chapter 4: Transport Canada Approval Procedures
- Chapter 5: ACD Delegation of Authority
- Chapter 6: Transport Canada ACD Oversight Program
- Chapter 7: Air Operator Responsibilities
- Chapter 8: Conduct of Competency Checks
- Chapter 9: Competency Check Assessments
- Chapter 10: Assessment Standards
- Chapter 11: Validity Periods and Extensions
Part II – Appendixes & Forms
Appendix A: ACD Application Form
Appendix B: ACD Delegation of Authority Form
Appendix C: Dispatcher's Competency Check Report
Appendix D: TC Inspector Request for an Annual ACD Monitor or DCC
Appendix E: Approved Check Dispatcher Monitor Report
Appendix F: ACD or Flight Dispatch Extension Request/Approval
Appendix G: Revocation of ACD Authorization
Appendix H: Recommendation for Competency Check
Appendix I: Operational Control Inspection Report
Appendix J: Sample Letter of Approval
Appendix K: Flight Dispatcher Training & Proficiency Record
Appendix L: Familiarization Flight Report
Appendix M: Competency Check Practices Guide
- Appendix A: ACD Application Form
8.5.1 A debriefing is required following every DCC. ACDs should conduct the debriefing in a positive, non-confrontational manner and highlight the strengths and weaknesses of the candidate. The debriefing should promote learning and increase the knowledge and confidence of the candidate. Debriefings should be comprehensive and of reasonable length corresponding to the performance.
8.5.2 As soon as the ACD knows the outcome of the DCC, he or she should advise the candidate accordingly. Some empathy and discretion may be required for unsatisfactory assessments. The following items are mandatory to debrief after every competency check:
any items assessed as either “(1)” or “(2)”;
anything written on the DCC Report; and
anything the ACD considers being a safety issue.
8.5.3 The ACD should highlight strengths and reward good performance during their debriefings. While it is sometimes easier to concentrate on the negative, the debriefing will have more impact if good performance is recognized and candidates complimented. This will often set a positive tone for the debriefing and open the candidate’s mind to suggestions where their performance can improve.
8.5.4 During the debrief for a passed DCC, the ACD's role is to facilitate discussion and bring out those issues that lead to errors or poor performance. Normally, technical errors have a root cause in issues such as workload management, situational awareness, communication, decision-making, monitoring and feedback, conflict resolution and team performance. Therefore, the identification of and discussion of the root causes will help the candidate avoid these errors in the future.
8.5.5 Inform the candidate(s) when the debrief is complete and ask if there are questions concerning the conduct of the competency check or other related topics.
8.5.6 When a failure occurs, debrief the candidate on the reason for the failure and, where applicable, on the administrative suspension procedures that will follow including the candidate’s rights to appeal the assessment to the TATC. In the event of an unsatisfactory performance, the ACD must advise the flight dispatcher of the following:
the right to appeal the assessment to the Transportation Appeal Tribunal of Canada (TATC) within 30 days;
the re-test will be very similar to the original and may be conducted by either the same ACD, a Transport Canada Inspector or another ACD;
the ACD must provide a copy of the DCC Report to the candidate; and
where applicable and if known, any company-specific procedures to be followed.
Remember, the wording of remarks to support a “2” must not describe performance that would warrant a failure. A mark of 1 (below standard) describes the appropriate item or items that resulted in an assessment of fail. See section 10.2 for rating scale.
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