9.1 Instructions

9.1.1 The ACD will assess all DCCs using the 4-point rating scale found in Chapter 10 of this manual. The standards specified in the guides are not exhaustive and they do not define all common errors. ACDs must apply their knowledge and experience in conjunction with the rating definitions to arrive at an assessment.

9.1.2 It is neither feasible to develop the definitive book of examples of (1) to (4) for every DCC exercise, nor would it be practical. However, it is possible to examine each sequence of a competency check and test its validity against the definition for each rating. By applying this test to all exercises, standardization can be achieved in competency check assessments. Each sequence of the competency check, including any errors or mistakes, must be evaluated against established performance criteria.

9.1.3 Common errors and rating assessments are described by a variety of adjectives. Terms such as (un) acceptable, (un) satisfactory, timely, safe, minor, slight, brief, lack, inadequate and excessive are used to describe the candidate’s performance. It is difficult to objectively define these adjectives; however, the dictionary definition may be used to provide amplification of meaning and thereby standardization in application. Terms such as (in) complete, (in) correct, exceed and failure are more finite and may be objectively described by referring to the appropriate regulation, AFM or company procedure.

9.1.4 In order for a competency check to receive a general assessment of “Failed”, at least one item must be assessed as “1”. A DCC with a maximum number of four “2” must receive a General Assessment of “Pass”, however a total of five ”2”s will receive an unsatisfactory assessment.

9.1.5 During a competency check, a sequence may involve duties and/or responsibilities of a dispatcher other than the controlling dispatcher. Such a sequence that is rated as “1” for the controlling dispatcher may be as a result of inappropriate action on the part of the noncontrolling dispatcher (i.e. the dispatcher providing misinformation). The “1” rating may be valid provided the controlling dispatcher has not confirmed the accuracy of the information.

9.1.6 When an ACD determines that a dispatcher has failed during the course of a DCC, the competency check must be immediately terminated. ACDs and candidates should keep in mind that it is not the ACD who fails the candidate, but rather it is the candidate whose performance on that day has not met the minimum standards needed to safely exercise the privileges of his certificate.

9.1.7 It is possible that the failure could be for a sequence of events earlier in the competency check and that the ACD has only made the unsatisfactory evaluation based on further observation.

9.1.8 Where the situation in section 9.1.6 occurs during a competency check and the ACD is a training dispatcher, the time remaining in the DCC may be used for training provided that:

  1. the candidate is advised at the time of failure and agrees with continuing as a training session; 

  2. no other dispatchers are being monitored or evaluated; 

  3. upon completion of the training session the candidate is debriefed on the reason for failure and where applicable, on the administrative suspension procedures that will follow including the candidate’s rights to appeal the assessment to the TATC; and 

  4. the ACD completes the DCC report assessed as “failed”, submits the original to Transport Canada and follows the procedures for DCC suspension listed in subsection 9.2.1.

Note: The responsibility for the remainder of the shift will fall under the ACD until relieved by the next qualified flight dispatcher as the candidate has failed the competency check.

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