Chapter 4 - Training and Education (Mandatory)

All staff should be trained to understand the purpose of the FRMS and their responsibilities within the system. The person responsible for the FRMS or the FRMS Committee should arrange fatigue-related safety training for all employees. The training program should highlight the risk of fatigue, how it will be managed within the organization’s operations, and how it fits within existing organizational policies and procedures. It is essential that records be kept that include dates, names, subjects covered, and course presenters. The company may seek the assistance of fatigue specialists in the development of a training program.

Training tools developed by Transport Canada include:

  • an introductory booklet (TP 14572E)
  • a workbook for employees on applied fatigue management strategies (TP 14573E)
  • an employee competency assessment workbook (TP 14574E)
  • a guide aimed at assisting the person/ committee responsible for the FRMS design and implement the FRMS (TP 14575E)
  • a trainer’s handbook (14578E)

Use of these tools is not mandatory. They provide foundations and guidance material for the implementation of an FRMS. Organizations choosing to use the toolbox should tailor the contents to meet the requirements of their organization based on their own unique operating environment.

All employees should be provided with the introductory booklet when the company decides to implement an FRMS. This booklet can also be provided to new employees in advance of scheduled training.

All employees should also complete a formal training course that includes face-to-face training and a competency-based workbook. Face-to-face training allows employees to ask questions about their responsibilities within the FRMS and how it affects the work environment. The competency-based workbook ensures that employees have understood the information and can apply the knowledge and skills to their own work environment. The training is also available online at www.shiftwork.com.au which features an automatic assessment tool.

Employees involved in the design, implementation, and/or evaluation of the FRMS (such as senior management staff, the person responsible for the FRMS or FRMS committee members) should follow a more advanced level of training. This should outline what an FRMS is, the specific elements that need to be included in an FRMS, and how to tailor the FRMS to suit operational needs. This is detailed in Developing and Implementing a Fatigue Risk Management System (TP 14575E).

A trainer’s handbook has been developed to help organizations who wish to maintain the in-house capacity to deliver face-to-face training on fatigue management for employees. It provides background information for delivery of the employee training workshop, including learning outcomes, questions frequently asked by participants, as well as additional reference material.

Points to Consider

  • What level of fatigue-related training already exists within the organization?
  • What are the major topics that should be covered in fatigue-related training?
  • Do different work groups require different levels of fatigue-related training?
  • How will fatigue-related training be delivered (e.g., posters, video, face-toface, readings, workbook, website)?
  • How often should fatigue-related training be conducted?
  • How will fatigue-related training be recorded and maintained?
  • How will the training be given (i.e., process, people)?

Sample Text

[Insert company name] is committed to creating an informed safety culture. This is particularly important for consultations with employees regarding fatigue risk management. To this end, training programs will be provided to employees.

All employees will receive a two-hour face-to-face training session with a qualified trainer. This session will include:

  • basic information about fatigue and fatigue management strategies
  • information on the impact of fatigue on specific operational tasks
  • organizational responsibilities within the FRMS
  • individual responsibilities within the FRMS
  • control mechanisms for fatigue
  • fatigue-proofing strategies

In addition to the face-to-face training, employees will be required to complete a workbook on Fatigue Management Strategies for Employees to ensure that they understand the issue of fatigue at [insert company name] and their responsibilities.

All employees will be required to sign and date a training form, and will be provided with a certificate on completion of the competency-based exercises. These records will be maintained by the person responsible for the FRMS.

Refresher training will be given to employees every two years. This will also provide employees with the opportunity to comment on the effectiveness of the FRMS and to suggest potential changes to the system.

Senior management, the person/committee responsible for the FRMS will be required to complete training based on Developing and Implementing a Fatigue Risk Management System (TP 14575E).

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