| Item | Document or Preparatory Action in Respect of Where no Charge is Imposed | Service Description | Service Characteristic | Service Standards | |
| Normal Days | Maximum Days | ||||
| 1 | Review of a Medical Examination Report (MER) deferred by a Civil Aviation Medical Examiner (CAME). | Pilots or air traffic controllers who do not meet the current certification standards must be deferred to a TC Medical Officer for further review. | Headquarters and/or satellite offices across Canada. |
2 |
21 |
| 2 | Approval of initial applicant for category 1–3 medical certificate by Regional Aviation Medical Officer (RAMO)/Aviation Medical Officer (AMO). | After the complete file is received from the Records and Mail Management Division, it is assessed and entered into the Civil Aviation Medical Information System (CAMIS). | Headquarters and/or satellite offices across Canada. |
7 |
14 |
| 3 | Request for further clinical information from initial applicant. | Information on the MER is insufficient to determine medical fitness. Maximum time allows for absence of RAMO for 1–2 weeks. | Headquarters and/or satellite offices across Canada. |
2 |
28 |
| 4 | Review and assessment of complex medical files. | Internal RAMO review, request for additional information, assessment by Aviation Medical Review Board (AMRB). | Headquarters and/or satellite offices across Canada. |
35 |
70 |
| 5 | Telephone inquiries from licensees, permit holders, and the public. | Same day or 48 hours maximum, unless a weekend intervenes. | Headquarters and/or satellite offices across Canada. |
0.5 |
2 |
| 6 | Extension of medical validity. | Request comes through Licensing. | Headquarters and/or satellite offices across Canada. |
0.5 |
28 |
| 7 | Request for further information when notified under section 6.5 of the Aeronautics Act. | Section 6.5 requires physicians and optometrists to notify the Minister of conditions likely to affect eligibility for a medical certificate. Such notification triggers a request for information from the certificate holder. | Headquarters and/or satellite offices across Canada. |
1 |
7 |
| 8 | Medical suspension letter. | Preparation for inclusion with Licensing letter. Medical suspension letter may contain medically sensitive information and is usually Protected B. | Headquarters and/or satellite offices across Canada. |
2 |
7 |
| 9 | Letters of request for additional medical information. | Prepared after assessment of MER and file by RAMO/AMO. | Headquarters and/or satellite offices across Canada. |
3 |
7 |
| 10 | Provision of medical advice to government offices, external clients and the public. | Includes general inquiries received by e-mail from around the world. | Headquarters and/or satellite offices across Canada. |
1 |
15 |
| 11 | Review of information on licence holders involved in accidents or incidents. | When notified of name/ licence number, date of birth (DOB), etc. if file available (not already with the Transportation Safety Board of Canada [TSB]). | Headquarters and/or satellite offices across Canada. |
1 |
5 |
| 12 | AMRB report sent from Headquarters after receipt of a referral. | Normally reports are sent out within 48 hours of AMRB meeting. | Headquarters. |
3 |
35 |