Lucille Kamal

Building public confidence in aviation safety relies greatly on effective channels of communication. This is why I am pleased to have the opportunity to acquaint readers with the diverse roles and responsibilities of the Civil Aviation Secretariat. This branch is an integrated machine, working to provide the most accurate, timely, and best possible information for employees, the aviation community, and the general public.

The Secretariat is made up of four divisions: Issues Management; Strategic Communications; Civil Aviation Web Services; and Aviation Terminology Standardization. Each division is distinct, and the role they play makes a specific contribution to the national Civil Aviation Program. Yet, they are all interconnected by a common goal: to inform.

As a branch, it is our responsibility to provide clear information about the Civil Aviation Program in a transparent manner, contributing to a high public confidence in aviation safety. To achieve this, we co-ordinate information sharing and provide leadership in developing and implementing communication strategies and products.

The Civil Aviation Web site is an important vehicle for communicating with our audience, as it is often the primary method used by Canadians to access the information they need. To ensure that people have access to the most up-to-date information that applies to their own safety, the information posted to the Web site must be current, useful, and intelligible. Our goal is for visitors to feel comfortable using the site and to have them take advantage of the services it offers.

The Civil Aviation Web Services Division has the key responsibility of maintaining both the Intranet and Internet pages. They must ensure that any information made available is up to date, accurate, and accessible. The talented team of terminologists and translators in the Aviation Terminology Standardization Division help to make this possible by working with technical experts to maintain and refine aviation terminology in both official languages for every Web page on the Civil Aviation Web site. They also offer editing and translation services for products other than those on the Web, including each issue of the Aviation Safety Letter.

The fast-paced environment of the Issues Management Division is the first stop in the event of breaking news. They are responsible for co-ordinating and processing requests for departmental briefing material and making critical information available on the Web site at a moment's notice to ensure timely and consistent messaging. The Strategic Communications Division is the go-to group and produces internal documents and materials for publication on the Web site. They also manage the Communications Centre-the service provided by Civil Aviation that invites questions and comments from the general public, and offers them a Civil Aviation representative to address their enquiries on the telephone or by e-mail.

The Secretariat sees the benefits of having an informed aviation community-together we provide essential safety information that helps save lives. It is our goal to provide the highest level of service and most current information available to meet the ever-changing needs of the public we serve. If you need information on the Civil Aviation Directorate's programs or services, please call us at 1-800-305-2059, or e-mail us at

Lucille Kamal
Civil Aviation Secretariat

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