2.12. Passengers - Seating Location Restrictions and Briefing

[Although some of the requirements are to be dealt with in the Company Operations Manual, crew coordination is likely required, and therefore some information would be useful in the SOPs. The following only deals with crew coordination responsibilities for passenger seating location and briefing. We recommend the inclusion of the following specific details:
- content of passenger briefings; and
- guidance for crew members dealing with passengers seated at emergency exits.
For additional information refer to the CARs and related standards or contact your regional office.

  1. A. Passenger Seating Location Restrictions Unless otherwise arranged, the Captain shall ensure that seats located at emergency exits are not occupied by passengers whose presence in those seats could adversely affect the safety of passengers or crew members during an emergency evacuation.
  2. B. Passenger Briefings Unless otherwise arranged, before flight passenger briefings shall be carried out by the Captain.

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