1.12. Communication

  1. General — To foster communication and to avoid misidentification and misinformation in dealing with outside agencies (such as ATC), the pilot must communicate effectively. To improve the likelihood that information is passed correctly or that a deviation from the desirable is detected, much of the communication that goes on must be standardized in content and phraseology. Specific direction as to the exact wording to be used and related actions, is located throughout the SCSOPs. The information on communication that is contained in this section does not fit into other sections or is sufficiently broad in application that it is more appropriate to place it here, in a general area.
  2. Intercom Usage [Specify when the intercom is to be used for your type of Aeroplane and operation. For some Aeroplane it may be appropriate to communicate using the intercom only during some abnormal procedures. For others, the ambient noise level may be such that the pilots are only able to communicate using the intercom. In order to avoid confusion specify the usage.]
  3. Public Address System [If your Aeroplane is equipped with a Public Address (PA) System, specify the occasions that the flight crew and other crew are to use it. Obviously, it is not possible to specify all situations. However, some minimum communications requirements should be specified.]
  4. Radio Procedures — For normal operations both VHF radios should be monitored by the pilot.
  5. Radio Procedures - Call Sign — In any transmission to ATC or non-company station the pilot shall use the full company call sign and flight number. The following is an example of acceptable transmission:
    1. "Winnipeg Centre, Transport One Five Niner [insert company call sign and flight number], level at 3000."
    2. When using the Aeroplane registration as the call sign, the procedures described in the AIP shall be followed.
  6. Aeroplane Internal Communication — Any operational communication whether on the intercom or normal voice shall be acknowledged by the recipient. Although it is not possible to specify all appropriate responses, the following list covers the bulk of situations:
  7. Standard Phraseology — The following standard phraseology should be used for communications during Aeroplane operations.
    1. Altimeter Setting When saying an altimeter setting, the decimal is omitted but all of the digits are included and the unit of measure is included, eg., 29.89 In Hg is read as "two niner eight niner inches."

    [For the following subsection "Conversation on the Flight Deck" insert the particulars of your company policy or modify the following to suit your type of Aeroplane.]

  8. Conversation on the Flight Deck and Non-operational Radio Transmissions — During the following periods, no conversation is permitted other than that required for assigned work or for the operation of the Aeroplane. During the same periods no non-operational radio transmissions are permitted.
    1. From engine start to top of climb or 10000 ASL/FL100, whichever occurs first;
    2. During descent, from 10000 ASL/FL100, or top of descent, whichever occurs last; until the Aeroplane has stopped at the completion of the flight;
    3. During the handling of any abnormal situation.

    [For the following subsection "Radio Transmissions to Company Organizations" insert the particulars of your company policy or modify the following to suit your type of Aeroplane.]

  9. Radio Transmissions to Company Organizations — No transmissions to company organizations are permitted during the following periods:
    1. From taxi on to any active runway or take-off/landing area until the completion of the after take-off check;
    2. From the beginning of the before landing check to until clear of any active runway or take-off/landing area;
    3. During an abnormal or emergency situation except as required to deal with that situation.
  10. Transmissions to company organizations are to be made as follows:
    1. [insert radio communications that are required to be made to company organizations].

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