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Disinsection Policy - Sunwing

1.  Routes?

  • Barbados, Costa Rica, Cuba, Grenada, Jamaica, Panama, St Lucia, Venezuela 

2.  Product used?

  • d-phenothrin Insecticide aerosol spray

3.  Method: (a) Residual; (b) Top of descent; (c) Blocks away

  • Top of descent

4.  Time of year when disinsection is conducted?

  • Year round

5.  How are passenger complaints handled?

  • On board by operating crew or after the flight by Customer Service Department
  • /or directed to the Customer Service Department

6.  Who handles questions from the public?

  • Customer Service Department - Toll free:  1-877-877- 1755
  • Contact us form  - on website

http://www.sunwing.ca/ContactUs1.asp

7.  What kind of information is provided?

  • Product used, how and when it is used

8.  When are passengers notified of procedure?

  • On board announcement prior to spraying cabin
  • Respond to passenger upon request
Date modified:
2011-07-15