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Disinsection Policy - Air Canada

1. Routes?

  • Aruba, Australia, Barbados, Buenos Aires**, Cuba, Jamaica, Puerto Rico*, St-Lucia*
  • (*Spraying only required if flight transits at another destination before arrival.)

    (**From Chile - yes; from Toronto - no.)

2. Product used?

  • Callington Haven - Top of Descent Aircraft Insecticide (On arrival method - Australia only. Despite the name, this product is applied on arrival into Sydney.)
  • PSA Aircraft Insecticide - aerosol (Top of descent method - for all other destinations listed above)

3. Method: (a) Residual; (b) Top of descent; (c) Blocks away; (d) On arrival

  • On arrival (Australia only)
  • Top of descent (for all other destinations listed above)

4. Time of year when disinsection is conducted?

  • Year round

  • (Some destinations are seasonal, as such spraying is required when these destinations are in the route structure of Air Canada's schedule.)

5. How are passenger complaints handled?

  • On board by operating crew, or after the flight by Customer Solutions

6. Who handles questions from the public?

  • Air Canada Customer Solutions:
    P.O. Box 64239,
    5512 4th Street, NW
    Calgary, Alberta, Canada
    T2K 6J0
    FAX: 1-866-584-0380
     
  • For residents of the United Kingdom, Ireland, Scandinavia and the Netherlands:
    Air Canada - Customer Solutions
    Air Canada Complex
    Radius Park, Hatton Cross
    Feltham, Middlesex, England
    TW14 ONJ
    FAX: (44) 20 8750 8495
     
  • Local customer relations representatives located in Paris, Frankfurt, Rome, Tel Aviv, Hong Kong, Tokyo and Sao Paulo
    (Contact details may be found in the list of Air Canada Worldwide offices.)

7. What kind of information is provided?

  • Legal requirement, product used and how it is used

8. When are passengers notified of procedure?

  • On board announcement prior to spraying cabin
Date modified:
2011-10-12