Disinsection Policy - WestJet

1.  Routes?

  • Cuba, Jamaica

2.  Product used?

  • Permethrin 216A

3.  Method: (a) Residual; (b) Top of descent; (c) Blocks away

  • Residual

4.  Time of year when disinsection is conducted?

  • Year round

5.  How are passenger complaints handled?

  • On board by operating crew and/or directed to the Customer Care Department

6.  Who handles questions from the public?

  • Customer Care Department

    Calgary calling area:  (403) 444-2484
    Toll free:  1-877-WJ CARES (1-877-952-2737)
    Fax:  (403) 444-2494 toll free 1-866-227-3329

7.  What kind of information is provided?

  • Product used, how and when it is used

8.  When are passengers notified of procedure?

  • No formal inflight announcement
  • Respond to passenger upon request