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Marine Safety Quality Manual (2001)
Table of Contents
A) Introduction
B) Quality Management System Policies
1.1 General Requirements
1.2 Documentation Requirements
1.2.1 Quality Manual
1.2.2 Control of Documents
1.2.3 Control of Records
2.1 Management Commitment
2.2 Stakeholder Focus
2.3 Quality Policy
2.4 Planning
2.4.1 Quality Objectives
2.4.2 Quality Management System Planning
2.5 Responsibility, Authority and Communication
2.5.1 Responsibility and Authority
2.5.2 Quality Management Representative
2.5.3 Internal Communication
2.6 Management Review
2.6.1 General
3.1 Provision of Resources
3.2 Human Resources
3.2.1 General
3.2.2 Competence, Awareness and Training
3.3 Infrastructure
3.4 Work Environment
4.1 Planning for Service Delivery
4.2 Stakeholder-related Processes
4.2.1 Identification of Stakeholder Requirements
4.2.2 Review of Service Requirements
4.2.3 Stakeholder Communication
4.3 Design and Development
4.3.1 Design and Development Planning
4.4 Purchasing
4.4.1 Purchasing Process
4.4.2 Purchasing Information
4.4.3 Verification of Purchased Product
4.5 Service Delivery
4.5.1 Control of Service Delivery
4.5.2 Validation of Processes for Service Delivery
4.5.3 Identification and Traceability
4.5.4 Stakeholder Property
4.5.5 Preservation of Product
4.6 Control of Monitoring and Measuring Devices
5 Measurement, analysis and improvement
5.1 General
5.2 Monitoring and Measurement
5.2.1 Stakeholder Satisfaction
5.2.2 Internal Audit
5.2.3 Monitoring and Measurement of Processes
5.2.4 Monitoring and Measurement of Service Delivery
5.3 Control of Nonconforming Services
5.4 Analysis of Data
5.5 Improvement
5.5.1 Continual Improvement
5.5.2 Corrective Action
5.5.3 Preventive Action
