8.0 Course Provider Contact

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  1. The Online Study Guide and test must provide candidates with an e-mail link or phone number they can use to contact the Course Provider;
  2. Course Providers must respond to all inquiries within a 48-hour period;
  3. Automated responses stating that the Course Provider has received the user’s e-mail will not satisfy this requirement;
  4. The Course Provider must indicate their normal business hours and provide a reasonable timeframe for when the candidate should expect a response.

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