1. Home
2. Policy, Research and Statistics
3. International and Intergovernmental Relations
4. Accessible Transportation

Accessible Transportation

The Accessible Transportation Unit provides leadership in the development and promotion of strategies and policies that seek to provide accessibility to the national transportation network without undue obstacles for persons with disabilities, seniors, and other citizens with unique needs.

Intercity Bus Code of Practice (Version: HTML | PDF)

This Code represents a voluntary commitment by intercity bus service operators to serve people with disabilities in a safe and dignified manner. It covers intercity bus operators that transport passengers or passengers and goods by bus between and within the provinces and territories of Canada. Should one route in a bus operator’s scheduled service cross a territorial or provincial boundary, the Code covers all routes offered by this bus operator. The Code also applies to the bus terminals and bus stops or bus agencies operated by these bus operators.

This Code relates to scheduled services, that is, to regular services operated in accordance with a timetable over fixed routes, including suburban and airport bus services operated like scheduled intercity bus services. It does not relate to charter and tour services or to urban transit and school transportation.

Intercity Bus Code of Practice Complaint Process and Form

The Intercity Bus Code of Practice is designed to remove barriers to access for travellers with disabilities when using scheduled intercity bus services in Canada. The Code was developed by intercity bus companies and consumers with disabilities and is monitored by Transport Canada.

If you are a person with a disability and have faced a barrier to your mobility when attempting to travel by intercity bus, you may seek recourse by pursuing a complaint process.

Guide to Accessibility for Intercity Bus Services (Version: HTML | PDF)

The Guide to Accessibility for Intercity Bus Services contains technical and community resources to assist bus operators in implementing the accessibility provisions of the Intercity Bus Code of Practice.

Access to Travel Website (external link)

The Access to Travel (ATT) website, your accessible travel information source, provides information on accessible transportation and travel across Canada with the aim of making accessible travel an easier and more enjoyable experience for Canadians with disabilities and seniors, as well as for their families and caregivers.

• Canadian-European Parking Agreement for Persons with Disabilities

• Easing the Way - Guide to Accessible City-to-City Bus Service

• Codes of Practice (Air, Marine, Rail, Communication, Passenger Terminal) (external link)

• Part VII of the Air Transportation Regulations dealing with the Terms and Conditions of Persons with Disabilities (external link)

• Personnel Training for the Assistance of Persons with Disabilities (external link)

• Canadian Air Transport Security Authority (CATSA) (external link)

• Research and Development

• In-Flight Safety - Frequently Asked Questions

• Related Links

• Feedback

• TRANSED 2007

Declaration

“It is declared that a competitive, economic and efficient national transportation system… (is) most likely to be achieved when (inter alia) the transportation system is accessible without undue obstacle to the mobility of persons, including persons with disabilities.”

Canada Transportation Act
1996, c. 10, s. 5; 2007, c. 19, s. 2.

Date modified:

2011-12-05

Primary navigation