Many Canadian colleges and universities have implemented transportation demand management (TDM) programs at their campuses in recent years. TDM programs can help post-secondary institutions offset the costs of transportation infrastructure, provide more transportation options to students, faculty and staff, reduce GHG emissions, improve local air quality and assist local transit companies to meet ridership goals.
This issue paper examines some of the many TDM programs at Canadian post-secondary institutions, the barriers to and benefits of implementation, and what campus planners need to know when implementing a TDM program.
Carpool.ca's Campus Carpooling: A Pollution Solution, Leadership Training Manual, available on request from
www.carpool.ca.
TravelSmart Australia's Resource Kit,
www.travelsmart.gov.au/universities/understanding.html
Victoria Transport Policy Institute, Campus Transport Management,
www.vtpi.org/tdm/tdm5.htm
Universities and colleges are more than places of learning. With more than one million students now enrolled in some form of post-secondary institution (Statistics Canada 2008)-and thousands more people working as employees-Canada's universities and colleges represent an opportunity to offer transportation solutions to a diverse audience.
Campus-based TDM offers an effective solution to local traffic and parking issues. In addition, because universities and colleges are part of most large- and medium-sized communities in Canada, the benefits of campus-based TDM programs can go well beyond the school setting and into the broader community.
In general, campus-based TDM programs improve transportation options and reduce vehicle trips. They can include:
Post-secondary institutions face many of the same barriers to sustainable transportation as other organizations, but some are unique to universities and colleges. Some of these barriers include:
A number of Canadian post-secondary institutions have implemented some form of TDM at their campuses.
One of the most common initiatives is the universal student transit pass, or "U-Pass." U-Pass programs are mandatory and all students contribute a portion of their student fees to pay for the program. This enables all students to take transit at a reduced rate throughout the school year. More than one dozen Canadian post-secondary institutions have such programs.
For more details about a selection of U-Pass programs at three Canadian universities, see the UTSP issue paper, Universal Transit Passes in Canada.
The University of Ottawa's main campus is located in downtown Ottawa and has a total population of about 42,600 (35,600 students). As one of the major stations on the city's rapid bus Transitway, UOttawa is well served by transit (about 50% of the university's student population reports taking transit on a regular basis), with about 2,700 bus trips made to and from the university on weekdays.

Aerial view of the UOttawa campus.
Photo courtesy of the University of Ottawa.
The university began developing its TDM program (Hop to it!) in 1999 in response to two main factors. First, the supply of parking at UOttawa was shrinking; second, the university needed to prepare for an influx of students from the "double cohort" year. [Footnote 1]
Hop to it! falls under the university's Protection Services department, which has a mandate to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the university and its community.
Hop to it! provides a range of TDM services including:

A bicycle repair workshop at UOttawa.
Photo courtesy of the University of Ottawa.
Beginning in 2002-2003, UOttawa also began raising its parking fees, which had been frozen since 1994. Today, parking permits range in price from $1,021 per year for an exterior parking space to $1,515 for an interior garage space.
Costs and savings
A seven-year contract between Protection Services and the university was recently renegotiated at a cost of $1.7 million. Many of the university's TDM initiatives cost little or no money, so the majority of this money goes towards salaries and office costs.
TDM measures have enabled UOttawa to avoid building new parking spaces and the university now has an excess of parking stalls. In 2002-2003, the university had 2,353 parking spaces at two campuses; by 2007-2008, despite major expansions of the university's building assets, it had 3,760 spaces at four sites.
Danny Albert, UOttawa's TDM coordinator, estimates that each of its parking stalls costs, over its lifetime, approximately $43,000. By avoiding the cost of building new parking spaces, he estimates that the university has saved about $1 million.
McMaster University

Chris Marriott of the
Departmentof Medicine
cycles Waterdown to
McMaster in rain, snow
or sun, and visits three
hospital sites by bike.
Photo courtesy of
McMaster University.
McMaster University in Hamilton, Ontario, serves a population of 19,113 undergraduate students and 7,500 employees.
In July 2002, McMaster created ACT (All-modes Commuting & Transportation), which has a mandate to reduce the demand for parking at the university and surrounding neighbourhoods by increasing awareness of alternative transportation options and enhancing services and infrastructure.
Like UOttawa, McMaster is also well served by transit, including a GO Transit light rail station serving the corridor between McMaster and York University in Toronto. About 36% of students report taking transit as their main mode of transportation (12% for employees), while about 35% of students walk or cycle as their regular commuting method.
ACT includes:
Future programs and services that ACT hopes to offer include:
University of British Columbia (UBC) – Vancouver campus
Launched in 1997, UBC's TREK program is one of Canada's oldest campus-based TDM initiatives. The UBC Vancouver campus serves a total population of about 55,000 (44,000 students, 11,000 faculty and staff).
Unlike other campus-based TDM programs, which are typically driven by parking issues, TREK came about due to its geographical location.
UBC's Vancouver campus operates like a city so, like every other municipality within the Metro Vancouver [Footnote 2] region, it must have a growth management plan that is consistent with the overall regional vision.
"UBC's Vancouver campus is technically not located in a city; it's part of an electoral area," explains Carole Jolly, TREK's coordinator.
The UBC plan, originally developed in the 1990s, contains objectives on land use and transportation and specific commitments about supporting TDM initiatives. As part of its plan, UBC's goal is to reduce single occupant vehicle (SOV) traffic by 30% per person, a goal that was met and exceeded in 2008. New targets will be set in 2010.
Ms. Jolly says that its U-Pass initiative has had the greatest impact. "In its first year of implementation, 2003, we saw a 53% increase in transit ridership."
Among its many TDM offerings, TREK includes:

Photo of the
CanCart courtesy
of the University
of British Columbia.
Partnerships
Ms. Jolly says that TREK benefits from strong relationships with student and community groups, local governments, and the provincial ministry of transportation.
Perhaps its most important relationship is with TransLink, Metro Vancouver's transit authority. "We work closely with TransLink and have ongoing meetings with them," says Ms. Jolly. "They are aware of our issues and try to allocate resources accordingly." For example, in 2003, TransLink implemented two community shuttle routes to serve the Vancouver campus and the surrounding residential area, routes that could not be properly served by regional bus lines.
Financing
TREK's programs are financed, in part, through parking revenues ($6 million since TREK began in 1997), its subsidized U-Pass program (students pay the majority and the university makes up the shortfall of $1.2 million each year), and a general municipal services levy, a tax that each university department pays.
McGill University
McGill University has a population of 33,522 students and 9,459 faculty and staff members. Its TDM measures fall under the university's Rethink McGill environmental campaign, which includes many activities from recycling to energy use to alternative transportation.
As part of Rethink McGill, the university's TDM initiatives include a bicycle loan program and U-Pool, a ridematching service, as well as on-line information about cycling, transit, idling and car sharing.
Launched in 2003, the bicycle loan program is offered at McGill's MacDonald campus, located on the westernmost tip of the island. Anyone with a valid McGill ID can borrow one of ten bikes for up to three hours. More than 1,000 bicycles are loaned out each year.
TDM challenges
McGill has had difficulty, however, implementing a fuller range of TDM measures. As mentioned above, one of the barriers to TDM is the perception that there are no pressing transportation problems. McGill University serves as a classic example.
Its largest campus is located in the heart of downtown Montreal, and most students and faculty take transit, cycle or walk to and from campus. "We already have a large population that doesn't drive alone, so TDM is not a huge priority," says Kathleen Ng, McGill's Environmental Officer.
Perception is not the only challenge. A promising 2004 partnership between McGill and Agence Métropolitaine de Transport (AMT), Montreal's transit authority, to deliver TDM measures to the university and the wider community has been put on hold, due in part to the fact that AMT is at capacity in terms of its fleet and cannot increase its transit services.
A lack of adequate transit has been particularly difficult for students at the MacDonald campus. "It can take up to an hour and a half to get there by transit," says Ms. Ng.
A shuttle bus service has alleviated some of the problems. Shuttles run every 45 minutes between the downtown and MacDonald campuses, from 7 a.m. to 6:15 p.m. during the regular school year, with additional times added during exam periods. Students obtain a special sticker to affix to their student ID card, which enables them to ride the shuttle buses for free.
Even when sustainable modes of transportation are available, problems can arise. Cycling to and from McGill, for example, is one of the most popular ways to get around. Bike racks are available at every major building and along main roadways, but Ms. Ng reports that the university has no space to add more.
McGill is also running short of car parking spaces. Several university buildings that line Sherbrooke Street (a major public thoroughfare) have on-street parking; people not affiliated with McGill are using these spaces, forcing university personnel and students to park elsewhere.
In response, Ms. Ng says that McGill's parking office is trying to screen for those who really need parking. Those who live within five kilometres of the campus, for example, cannot apply for a parking pass (with some exceptions).
University of Victoria (UVic)
UVic's Travel Choices TDM program serves a total population of 23,500 (19,000 students, 4,500 employees). It offers many of the same TDM services as the other universities included in this issue paper, including U-Pass and E-Pass programs, car sharing and carpooling initiatives, and cycling programs and amenities.

An employee picks up
his E-Pass. Photo courtesy of
the University of Victoria.
The program has an annual budget of $325,000, provided by the university. The university contributes an additional $170,000 a year to the U-Pass program.
Although the goals of Travel Choices have remained the same since its inception in 2003-shifting from SOV driving to sustainable modes, improving campus traffic circulation and shifting travel time away from peak hours-it regularly establishes new targets, based on how its programs and services are working.
"As part of our Sustainability Action Plan, we want to reduce single occupant vehicles to 30% of the campus modal share by 2014," says Sarah Webb, UVic's sustainability coordinator. UVic also has a mandate under the Province of BC to be carbon neutral by 2010, so there is a financial incentive to reduce emissions. Otherwise, says Ms. Webb, the university would have to purchase offsets through the province starting at $25 per tonne and ultimately up to $100 per tonne in a few years' time.
To fulfill part of that mandate, Ms. Webb expects to begin quantifying the emissions generated by university-related business travel by 2012.
UVic already has a head start in reducing business travel emissions with its videoconferencing services, offered through the university's Media Services department. Each of the university's three videoconferencing rooms is equipped with cameras, microphones and monitors. Videoconferencing has become so popular that the university is running out of space and hopes to expand the services in future.
Cycling and car sharing programs
With more than 2,900 bike parking spaces-including 68 bicycle lockers for rent-UVic is a bicycle-friendly campus. Cyclists can also take advantage of covered bicycle shelters, clothing storage lockers, shower and change room facilities, pressurized air hoses and a towel service.
UVic's bicycle user's committee is also working to expand the number of bike lockers available on campus.
In September 2008, UVic constructed four electric bike charging stations. Although there are currently only about a dozen electric bikes on campus, Ms. Webb believes that having the infrastructure will encourage more people to use the technology.
In addition to its partnership with ZipCar, a local car sharing company, the university offers an employee car sharing program. Using departmental fleet vehicles, employees who already use sustainable and active modes of transportation can access a vehicle for personal or business use during the day. In September 2008, UVic also initiated a student car sharing program. Students who do not own a vehicle are eligible for a free membership in the Victoria Car Share Co-Op. As a member, students have access to 15 car share vehicles in greater Victoria, including three on campus.
The proof is in the modal shift
Travel Choices has produced some impressive results:
In addition, in the fall of 2008, UVic completed its 2008 traffic audit, which shows that Travel Choices has had an enormous impact on modal shift to and from the university.
|
Transportation Mode |
2004 |
2006 |
2008 |
|---|---|---|---|
| SOV | 47% | 44.1% | 37.5% |
| Carpooling (2 or more people) | figures not available | 11.9% | 12.7% |
| Transit | 26% | 27.4% | 31% |
| Cycling | figures not available | 5.3% | 7.1% |
| Walking | 9% | 11.2% | 11.2% |
| Skateboarding | figures not available | 0.1% | 0.3% |
"When we compare these numbers to our 1996 traffic count, we have seen a 20% modal shift away from SOV driving, even while our campus population has continued to grow," says Ms. Webb.
Benefits of campus-based TDM programs accrue primarily to the university, but there are also side benefits to the surrounding community.
Transit use
Universities and colleges house thousands of people-students, faculty and staff-making their campuses hubs for public transit. As such, students are a major transit market and Canadian transit systems have responded by supporting their travel needs.
For example, since implementing the TREK program at UBC in 1997, transit use has skyrocketed. Adjusting for population growth, transit use has increased by 115%, while single occupant driving has decreased by 35%.
TransLink also expanded its "night owl" service (buses run later into the night), which benefits the university and the broader community.
Ms. Whalen of McMaster University has seen an increase in GO Transit use. Data collected by GO Transit in 2002 indicated that about 300 weekday trips were made to and from the university from Monday to Thursday and almost 600 trips on Friday. By January 2006, Monday to Thursday trips had increased to 2,000 and to about 2,700 trips on Friday.
GHG emission reductions
Eight out of every 10 UOttawa commuters use some form of sustainable transportation to get to and from campus. Mr. Albert estimates that the 8,500 people who still drive to the campus release approximately 12,000 tonnes of carbon dioxide each year; the 17,000 people who use sustainable modes release only 8,000 tonnes.
Ms. Jolly reports that, as a result of UBC's TREK program, GHG emissions have been cut by about 16,000 tonnes per year.
Parking requirements
At UBC, parking requirements have been cut by 25% since 1997, which has in turn reduced congestion around campus.
Financial
Ms. Jolly estimates that students save about $800 each year on transportation costs as a result of UBC's U-Pass program.
Mr. Albert estimates that, by reducing its parking needs, UOttawa has saved about $1 million in avoided costs.
Reduced incidents of drinking and driving
Although there is no hard data available, anecdotally, Ms. Jolly believes that UBC's U-Pass, its guaranteed ride home program and the fact that TransLink expanded its "night owl" service has helped to reduce the incidence of student drinking and driving.
The lead stakeholder in any successful campus TDM program is the university itself, typically using a dedicated TDM coordinator who works in partnership with other university departments and outside stakeholders. Such stakeholders can include:
The campus TDM coordinators interviewed for this issue paper were asked to reflect on their experiences and give advice to other campus planners on implementing TDM at universities and colleges.
Identify the issues
Ms. Ng of McGill advises that, in order to identify problems, campus TDM planning should begin with a study of the surrounding community, its commuting habits and what public transit is available.
"Some people start with solutions and don't look to see if there are actual problems," she says. "Focus instead on where things can be improved instead of spending resources on things that people won't use."
At UVic, traffic audits are conducted every two years to determine transportation mode; this information then informs how the university shapes its TDM measures. For example, audits look at which bus routes are most utilized by U-Pass and E-pass holders, which campuses have the highest numbers of pedestrians and cyclists, how many vehicles travel through the campus, and the impact of construction vehicles on transportation modes during capital projects.
Ms. Webb made an interesting discovery in terms of how sustainable transportation is viewed by different university employees. "Younger employees have no problem paying parking fees or trying different sustainable transportation modes," she says. "One of our biggest challenges, therefore, is to get those who have been on campus for many years-and who think that driving and parking are a right-to change their habits."
Obtain high-level support
Ms. Jolly says that UBC's TREK program is supported at the highest levels of university decision makers. This is, of course, due primarily to the fact that the university is required to have a growth management plan consistent with the vision of Metro Vancouver.
Similarly, UOttawa's TDM program is financially supported by the university and is an entrenched branch of the Protection Services department.
Pilot programs
Many of UOttawa's TDM programs began as pilot projects, which enabled the university to adjust the program as it was being developed and ease people into the changes.
On a similar note, Ms. Jolly cautions that pilot programs must be closely monitored and their results measured to see what impacts the programs have had and to adjust aspects of the programs if necessary.
Provide options
Ms. Whalen says that she provides McMaster students, staff and faculty with as many options as possible, making the sustainable modes the most attractive in terms of ease, convenience and cost.
"Some people don't have the option to ride a bike or take transit, so in those cases there need to be options such as carpool incentives and shuttle buses," she says. "Or a bike share would be well-suited for those who don't own bicycles."
Pay attention to design
Mr. Albert says that regular campus "walkabouts" can often solve many TDM-related issues. For example, regular inspections can identify problems such as a lack of or inadequate sidewalks or ramps or other infrastructure that may block pedestrian or cycling access.
Ms. Webb says that exterior lighting at bus shelters, pathways and bicycle lock up areas should always be considered for safety reasons. Many universities and colleges already work with local police to conduct CPTED (crime prevention through environmental design) audits. CPTED audits can often pinpoint many safety and security issues for pedestrians and cyclists.
In addition, Ms. Webb recommends that campus planners work with the university's building and engineering staff during renovations and capital projects to include end-of-trip amenities.
"If you are adding a washroom to an existing building, for example, consider adding a shower and change room, lockers, and a water bottle filling station," she says.
Active transportation infrastructure design should also be considered. "We have bicycle lockers that are awful to look at," says Ms. Webb. "So we need to pay more attention to the detail and make them more aesthetically pleasing."
Listen to people's needs and opinions
In some cases, students will identify problems before the university does. For example, an audible pedestrian signal was installed at a busy intersection of the UOttawa campus after a visually impaired student brought it to the attention of the TDM office.
Ms. Whalen notes that many program failures can be avoided by canvassing several different groups for a second opinion.
"I have seen many instances where plans have been implemented only to find out later that there are major problems in terms of security or accessibility," she says. "Take the time to ask other groups for their opinion on potential changes to see if they can foresee any problems."
Make information easily available
The Internet is, by far, the number one choice of most campus planners for making TDM information available. Providing information on-line is the most cost-effective way for universities to market and promote their TDM programs. In addition, it is one of the most common forms of communication used by students. More than 90% of all full-time students under the age of 25 report accessing the Internet from school (Statistics Canada, 2006).
Displays at student and community events, articles in local or student newspapers, and brochures and pamphlets are also excellent ways to make TDM information available.
UOttawa, for example, provides a CD of all its campus services, including its TDM program, to all first-year students.
Ms. Webb also recommends that universities make information available on how to get to the university by transit, bicycle or on foot, not just by car.
Establish financing mechanisms
Financing for campus-based TDM programs often comes from the university itself, from parking revenues and from student fees (in the case of U-Pass programs).
However, as Mr. Albert points out, many services can be offered for very little money. UOttawa's preferential parking and emergency ride home program for carpoolers, for example, costs only $115 per year to maintain.
As a part of its Sustainability Action Plan, UVic wants to create a revolving fund for its TDM programs and services. The university would provide the seed money, along with student and corporate contributions, and the money saved from lower fuel or land costs-money that the university would otherwise have to pay-would then be returned to the fund and reused for future programs.
University TDM Resources
Some TDM resources are created specifically for post-secondary institutions. Among them, Carpool.ca offers two resources aimed specifically at colleges and universities:
TravelSmart Australia also provides an on-line university resource kit. The kit includes strategies to reduce the number of car trips and increase active and sustainable transportation modes.
www.travelsmart.gov.au/universities/index.html.
Universities and colleges represent an enormous opportunity to provide TDM programs and services to a large number of people. With more than one million students enrolled in university or college, post-secondary institutions have a "captive" audience that may be more receptive to environmentally related messages than the general population.
As this issue paper has shown, campus-based TDM programs need not be expensive or complicated to obtain financial, social and environmental benefits. Marketing alternative modes of transportation may also be easier at universities and colleges since a younger population may be more willing to change its transportation habits.
Campus-based TDM programs also have the power to affect future transportation habits. University and college students tend to have lower rates of car ownership than older adults. By providing a range of transportation options, campus-based TDM programs benefit students from both a financial and mobility perspective, and can help make active and sustainable transportation a life-long habit.
Association of Universities and Colleges of Canada.
www.aucc.ca.
Carpool.ca. Campus Carpool: A Pollution Solution. A Leadership Training Manual. August 2004 (manual is available on request to carpool.ca), How to Implement a Campus Rideshare Program,
https://www.carpool.ca/pdf/implementPool.pdf and RideShare Review, Summer 2002,
https://www.carpool.ca/pdf/rideshare_summer02.pdf.
Imagine Canada. National Survey of Nonprofit and Voluntary Organizations. Reported inPlanned Giving Solutions Inc.
www.pgsolutionsinc.com/Statistics.aspx.
McGill University. U-Pool, www.upool.ca and Rethink your environment,
www.mcgill.ca/rethink/initiatives/transport/.
McMaster University. All-modes Commuting & Transportation.
Mount Royal College. C-Choices.
www.mtroyal.ca/AboutMountRoyal/TransportationParking/index.htm.
Statistics Canada. University Enrolment, The Daily, February 7, 2008,
www.statcan.ca/Daily/English/080207/d080207a.htm and Canadian Internet Use Survey, The Daily August 15, 2006,
www.statcan.ca/Daily/English/060815/d060815b.htm.
Transport Canada. Universal Transit Passes in Canada. www.tc.gc.ca/programs/environment/UTSP/universaltransitpasses.htm.
TravelSmart Australia, Universities Travelsmart Resource Kit, 2003,
www.travelsmart.gov.au/universities/understanding.html.
University of British Columbia. TREK.
www.trek.ubc.ca.
University of Ottawa. Hop to it!
www.protection.uottawa.ca/en/alternative.html.
University of Victoria.
http://web.uvic.ca/vpfin/financialplanning/campusplanning/travelchoicesindex.htm.
University of Waterloo. Imprint. October 24, 2008.
Victoria Transport Policy Institute. Campus Transport Management.
www.vtpi.org/tdm/tdm5.htm.
[Footnote 1] The Province of Ontario eliminated Grade 13 as of 2003. This meant that the last Grade 13 class and the first Grade 12 class under the new rules graduated-and applied to post-secondary institutions-in the same year.
[Footnote 2] Formerly known as the Greater Vancouver Regional District, Metro Vancouver contains 21 municipalities.
Some of the pages available on our Web site are electronic versions of documents that were originally designed for printing. These documents may also be available for download in PDF format so that you can view and print them with virtually the same graphics, typography and layout as the original version.
Before you can open any of the PDF documents on our Web site, you will first need to install one of the free PDF reader software programs from the list below.
If you choose not to use a reader, you can have the PDF file converted to HTML or ASCII text by using an online conversion service, such as one offered by
Adobe online conversion or
Google's view as HTML feature.