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Service Delivery Innovation

Bus Routes For The Elderly
toronto; montreal; gatineau; laval; sherbrooke; london, ontario; windsor

This issue paper profiles several Canadian transit authorities that have implemented bus routes intended to meet the increasing demand for a more accessible public transit network for the elderly, who are often characterized by mobility restrictions.

Complete Streets: Making Canada's roads safer for all
Canada

This issue paper examines the main aspects of complete streets-including innovative policies, success stories and benefits-and also includes advice from sustainable transportation advocates on what planners need to consider when designing complete streets.

EasyGO Traveler Information System
Waterloo, Ontario

The EasyGO Traveller Information System is designed to complement and enhance the existing iXpress bus service. Main features include an online trip planner, EasyGO next bus call and EasyGO text messaging to get scheduled arrival times at any stop, any time of day.

GoTime: Real-time Passenger Information and Transit Management
halifax, n.s.

Real-time transit management system to offer passengers accurate information on "next bus" arrival times and help staff monitor schedule adherence

Hamilton Street Railway Transit Customer Information Service Enhancements
hamilton, ont.

The Hamilton Street Railway (HSR), the public transit division of the City of Hamilton's Public Works Department, recently made transit customer service improvements. This case study examines the changes made by the HSR, and the lessons learned during implementation so that other Canadian municipalities can replicate a strategy that focuses on improving public transit service.

Intelligent Transportation Systems in 98 B-Line Rapid Bus Service: Advanced Technology at Work
geater vancouver,b.c.

Intelligent transportation systems (ITS) within a bus rapid transit service, including automatic vehicle location, computerized schedule adherence monitoring, traffic signal priority and real-time "next bus" arrival information.

Intermodal Transit Stations
INTERNATIONAL

A report on how to facilitate intermodal travel involving public transit, and how the provision of amenities at larger public transit facilities encourages such travel behaviour.

Lunch Express (Smart Commute 404-7)
Town of Richmond Hill - Town of Markham, Ontario

The Lunch Express is a free, frequent service bus shuttle service that carries office workers to and from nearby restaurants and shops during lunch hours. This pilot project was designed to ease traffic congestion near their premises, while offering a commuting alternative to the single occupant vehicle.

Navigo and TeleBus: Improving User Information
winnipeg, man.

On-line interactive trip planner and automated schedule information system that enable personalized transit trip planning

Recent Innovations in Accessibility in Canada
canada

Canada's public transit agencies are working to reduce or eliminate obstacles that limit the accessibility to transit for users with limited mobility. By providing best practice examples, transit agencies can replicate actions that will increase customer comfort and transit ridership.

Self-Service Public Bicycle Systems
 

This issue paper looks at self-service public bicycle systems with an examination of: the types of systems available; the benefits bike sharing can provide a municipality; and case studies of successfully implemented systems.

Transit Priority Program: Putting Buses First
ottawa, ont.

Measures to reduce bus delay through dedicated lanes, queue jumps, traffic signal priority, freeway interchange features and traffic management strategies

Transportation Demand Management at Canada's Post-secondary Institutions
canada

This issue paper examines some of the many TDM programs at Canadian post-secondary institutions, the barriers to and benefits of implementation, and what campus planners need to know when implementing a TDM program.

Transit priority system: Planning and pilot project deployment
york region, ont.

Planning of a transit priority pilot project along 6 km of arterial road, using infrared emitter/detector technology on 30 buses and at 11 signalized intersections.

TransLink Public Consultation
canada

This case study details the mandate of TransLink, Greater Vancouver's regional transportation provider and regional transportation planning agency, to engage in public consultations on transportation projects within the region. Also examined in this study is TransLink's experience in working with stakeholders and other potentially affected parties through a meaningful consultative process in order to garner wider support and legitimacy for programs, policies and projects.

Using Travel Ambassadors to Promote Sustainable Transportation
INTERNATIONAL

An issue paper examining how different types of travel ambassadors (spokespeople for active and sustainable transportation) can be used to promote transportation behaviour change.

Date modified:

2011-09-14

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