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Storage Service

At a public port facility Transport Canada will provide in a reasonable manner, on a 24/7 basis:

  • An area (as advertised) to store goods in a safe and efficient manner while protecting the environment.
  • Notification to users and stakeholders within 48 hours of changes to the public port facility (storage area) that may affect the safe and efficient use of the storage area.
  • Where advertised, an on-site administrator (wharfinger) to respond to requests/inquiries within 24 hours.
  • On a local/regional/national/international basis representation at meetings/seminars relating to the safe and efficient use of the marine storage area.
  • An emergency response plan covering the public port facility
    (storage area).
  • Where appropriate, an approved marine facility security plan with a qualified Marine Facility Security Officer.

To measure the service being provided, Transport Canada will require the regions to submit on an annual basis a report to Headquarters outlining:

  • That the storage area (as advertised) was maintained in a reasonable serviceable condition 90% of the days the storage area was required/requested.
  • That 90% of the notifications were issued within 48 hours after first noting the change in condition of the storage area.
  • Where advertised, that the wharfinger was available to respond to Transport Canada business at the public port facility (storage area) as required.
  • That Transport Canada port official attended local/regional meetings on behalf of the public port facility (storage area).
  • That the Public Port Facility Emergency Response Plans covering the storage area was reviewed and updated.
  • That the public port facilities subject to Part III of the Marine Transportation Security Regulations continue to have a valid Statement of Compliance of Port Facility Certificate and that the mandatory annual security audit has been completed.

Headquarters will consolidate these regional reports and add their input before forwarding to the Deputy Minister.

Disputes relating to the storage service provided by Transport Canada may be handled in the following manner:

  • First level:
     Disputes (mostly oral) address to and handled by the onsite administrator (wharfinger).
  • Second Level:
     Disputes (both oral and written) addressed to and handled by regional administrators (Operations staff and Regional Director).
  • Third Level:
     Disputes (mostly written) referred from the region or addressed directly to and handled by Headquarters administration.
  • Final Level:
     Disputes addressed to the Minister of Transport.
Date modified:
2010-02-03