Service Standards

Transport Canada is committed to service excellence.

Service standards publicly state the level of performance that clients can reasonably expect to encounter from Transport Canada, under normal circumstances.1 Transport Canada is committed to developing, monitoring and reporting on service standards in areas of importance to its clients.

Taking into consideration historical performance and the expectations of our service users, Transport Canada sets standards that are intended to be challenging, attainable with effort, affordable, and meaningful to service users.

We publish external service standards to highlight Transport Canada’s commitment to transparent management, accountability for results, and citizen-focused service delivery.

Transport Canada also invites client feedback for the continuous improvement of our service delivery.

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1 Normal circumstances means 80 percent of the time.

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