Service standard for mobile equipment registration
Transport Canada provides vehicle owners the opportunity to register their mobile equipment for specified uses at Wabush, Penticton and Sandspit Airports.
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Service aspects/delivery targets
Fee: Annual Mobile Equipment Registration
Accessibility: Access to the airport for commercial purposes will be provided during the published hours of operation.
Responsiveness: The airport operator will make every attempt to respond to requests for basic services.
Communication: Hours of operation will be communicated to clients. Advance notification of changes in hours of operation will be provided. Emergency operations affecting clients and facility closures due to weather or other factors may affect access.
The airport operator will report annually the total number of clients complaining about this service and the nature of the complaints. Due to the divestiture program, the number of clients registering mobile equipment is extremely low (3-6), and the revenue is minimal. This necessitates that the cost effectiveness of this program be considered, and the nature of complaints be assessed in an integrated fashion to assess the overall degree of satisfaction. Cases of unsatisfactory levels of service will be followed–up by the airport representative.
Complaint feedback mechanism
Transport Canada provides a range of opportunities for feedback including annual meetings, comment cards and web feedback. Clients are encouraged to provide comments, concerns, or complaints directly to the airport manager at the TC owned and/or operated airports. Regular users communicate regularly through established channels. This service standard applies to Wabush and Penticton Airports, and contact information is attached.