Aviation service standards 2018-2019

Service standards publicly state the level of performance that citizens can reasonably expect to encounter under normal circumstances. Transport Canada has developed these standards as part of its ongoing commitment to quality client service.

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Civil Aviation - General

Issuance of a ministerial exemption under subsection 5.9(2) of the Aeronautics Act

  • What is this? Upon receipt of a complete and accurate submission of all relevant documentation in accordance with Civil Aviation Directive (CAD) 1, Transport Canada Civil Aviation (TCCA) will examine and evaluate the request. An exemption will be issued when all conditions are met.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Replacement of a mutilated, lost or destroyed Canadian aviation document

  • What is this? Upon receipt of a request to replace a Canadian Aviation Document that was mutilated, lost or destroyed, TCCA will re-issue the document.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Aircraft Registration

Reservation of an aircraft registration mark

  • What is this? Upon receipt of a request for reservation of a registration mark, Transport Canada Civil Aviation (TCCA) will determine the eligibility of the aircraft for Canadian registration, reserve the next available mark and provide written confirmation to the client.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and the completeness of the request.
  • Our target: 100%

  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance or reservation of a special aircraft registration mark

  • What is this? Upon receipt of a request for reservation of a registration mark, TCCA will determine the eligibility of the aircraft for Canadian registration, reserve the next available special mark and provide written confirmation to the client.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and the completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a provisional or temporary certificate of registration

  • What is this? Upon receipt of a request for a provisional or temporary certificate of registration (to permit an aircraft to be imported into Canada or operated for the purpose of transporting it from one location in Canada to another), TCCA will review the application and supporting documentation. Once conditions are met, the certificate will be issued.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a certificate of registration, in respect of a continuing registration

  • What is this? Upon receipt of a request for a continuing certificate of registration, TCCA will review the application and supporting documentation. Once conditions are met, the certificate will be issued.
  • Our standard:
    • For a domestic aircraft: 60 working days.
    • For an imported aircraft: 10 working days.

    Actual processing times can vary depending on the complexity and completeness of the request.

  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Amendment to a certificate of registration, other than a change of address

  • What is this? Upon receipt of changed information—other than a change of address—on a certificate of registration, TCCA will review the application. Once conditions are met, the certificate will be reissued and a request will be made to return the existing document.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Aircraft Leasing

Authorization permitting the operation of an aircraft as part of a leasing operation to a Canadian air operator that leases a Canadian commercial aircraft from another Canadian air operator [CAR 203.02(1)a)]

  • What is this? Upon receipt of the request, Transport Canada Civil Aviation (TCCA) will review the application and supporting documentation. Once requirements are met, the leasing authorization will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Authorization permitting the operation of an aircraft as part of a leasing operation to a foreign air operator that leases a Canadian commercial aircraft from a Canadian air operator or Canadian aircraft manufacturer [CAR 203.02(1)(b) and (d)]

  • What is this? Upon receipt of the request, Transport Canada Civil Aviation (TCCA) will review the application and supporting documentation. Once requirements are met, the leasing authorization will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Authorization permitting the operation of an aircraft as part of a leasing operation to a Canadian air operator that leases an aircraft that is registered in a foreign state [CAR 203.02(1)c)]

  • What is this? Upon receipt of the request, Transport Canada Civil Aviation (TCCA) will review the application and supporting documentation. Once requirements are met, the leasing authorization will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Personnel Licensing and Training

Conduct, by an employee of the Department of Transport, of the writing or rewriting of an examination for a flight crew licence

  • What is this? Upon request for an appointment to write an examination, Transport Canada Civil Aviation (TCCA) will schedule a date and time for the candidate. Once the applicant's identity and admissibility to write the examination has been verified, he/she will be assigned the appropriate exam. A letter will be sent to the candidate informing him/her of the results of the examination (pass, partial pass or failure).
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. This service standard is applicable to situations where the Department of Transport must schedule an appointment for the writing of an exam at the request of an applicant. Under all other situations, applicants write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct of the writing or rewriting of a supplementary examination for a flight crew licence

  • What is this? Upon the applicant's arrival, TCCA will verify his/her identity and admissibility to write the examination, collect the fee, and assign and invigilate the examination.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to situations where the Department of Transport must schedule an appointment for the writing of an exam at the request of an applicant. Under all other situations, applicants write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct of the writing or rewriting of an examination for a flight crew permit, rating or endorsement, or for recency requirements

  • What is this? Upon request for an appointment to write an examination, Transport Canada Civil Aviation (TCCA) will schedule a date and time for the candidate. Once the applicant's identity and admissibility to write the examination has been verified, he/she will be assigned the appropriate exam. A letter will be sent to the candidate informing him/her of the results of the examination (pass, partial pass or failure).
  • Our standard: 30 days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to situations where the Department of Transport must schedule an appointment for the writing of an exam at the request of an applicant. Under all other situations, applicants write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct, by an employee of the Department of Transport, of a Flight test required under Part IV, VI or VII, including the endorsement of a rating

  • What is this? Upon request, TCCA will schedule a flight test. A test report shall be provided to the candidate upon completion.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to the scheduling of an employee of the Department of Transport who will conduct the flight test.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of: a private pilot licence—aeroplane or a private pilot licence—helicopter

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of: a pilot licence—balloon or a pilot licence—glider

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a pilot permit— ultra-light aeroplane or a pilot permit—gyroplane

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a pilot permit— recreational

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a commercial pilot licence

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued. Requests are submitted to the applicable regional office.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of an airline transport pilot licence

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a flight engineer licence

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of an air traffic controller licence

  • What is this? Upon request for a permit, licence and qualification, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued. Requests are submitted to the applicable regional office.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct, by an employee of the Department of Transport, of the writing or rewriting of each technical examination for the issuance of an aircraft maintenance engineer licence

  • What is this? Upon receipt of an application for an aircraft maintenance engineer licence, TCCA will review the supporting documents to verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, TCCA will return all original supporting documents. If the application is found acceptable, the applicant will be authorized to attempt the examination within the following 12 months.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to situations where the Department of Transport must schedule an appointment for the writing of an exam at the request of an applicant. Under all other situations, applicants write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct, by an employee of the Department of Transport, of the writing or rewriting of the Transport Canada regulatory requirements examination for the issuance of an aircraft maintenance engineer licence

  • What is this? Upon receipt of an application for an aircraft maintenance engineer licence, TCCA will review the supporting documents to verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, TCCA will return all original supporting documents. If the application is found acceptable, the applicant will be authorized to attempt the examination within the following 12 months.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to situations where the Department of Transport must schedule an appointment for the witting of an exam at the request of an applicant. Under all other situations, applicants can write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of an aircraft maintenance engineer licence

  • What is this? Upon completion of all steps and once the applicant meets all conditions (training, experience and examinations), TCCA will issue a licence.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Renewal of an aircraft maintenance engineer licence

  • What is this? Upon receipt of an application to renew an aircraft maintenance engineer licence, TCCA will review the application, update the photo and file in the database, and issue the renewal.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a foreign licence validation certificate (CAR 401.07)

  • What is this? Upon receipt of a request for a Foreign Licence Validation Certificate, TCCA will verify the validity of the licence and make a copy of it as well as the medical certificate. A file will be opened, the application will be processed and the fees will be collected.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Endorsement of a flight crew licence or permit with a rating, other than an endorsement referred to in item 5

  • What is this? Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Endorsement of an aircraft maintenance engineer licence with an additional rating

  • What is this? Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a temporary licence, permit or medical certificate at the request of the applicant or holder

  • What is this? Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of an extension to the validity period of an instrument rating (IFR), a flight instructor rating (IR) or a medical certificate (MC)

  • What is this? Upon request, TCCA will review the application and verify that all requirements set forth in the standard have been met and the fees have been paid. Once all conditions are met, the document is issued.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of an approved training organization certificate to an organization providing aircraft maintenance engineer training (CAR 403.08)

  • What is this? Upon receipt of the application, TCCA will review the documents as well as the organization's training control manual. Once the manual is approved, a pre-certification audit/inspection will be conducted.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Approval of an aircraft maintenance engineer training course that is an additional course that will form part of the training to be provided under an approved training organization certificate

  • What is this? Upon receipt of the application, TCCA will review the documents as well as the organization's training control manual. Once the manual is approved, a pre-certification audit/inspection may be conducted.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Approval of an aircraft maintenance engineer training course that is to be given on a one-time basis

  • What is this? Upon receipt of the application, TCCA will review the documents as well as the organization's training control manual. Once the manual is approved, a pre-certification audit/inspection may be conducted.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Processing, by an employee of the Department of Transport, of a medical certificate in respect of a pilot licence or a pilot permit other than a student pilot permit

  • What is this? Upon receipt of a Medical Examination Report or Medical Declaration, TCCA will review the report or declaration. If all conditions are met, a new medical certificate will be issued or the validity of the existing one will be extended.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request. Service standard is not applicable in circumstances where there is a medical finding on a Medical Examination Report and/or where additional medical examinations are required in order to ensure requirements are met.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct, by an employee of the Department of Transport, of a practical test (CAR 404.05)

  • What is this? Upon request, TCCA will review all documents and schedule a practical test. A test report shall be provided to the candidate upon completion.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request. The service standard is applicable to situations where the Department of Transport must schedule an appointment for the writing of an exam at the request of an applicant. Under all other situations, applicants write their exams in person at a local TCC and obtain their results within the same day.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a flight training unit operator certificate

  • What is this? Upon receipt of an application, TCCA will review all documents to determine that the standard has been met, and conduct a pre-certification audit/inspection. Once all requirements are met and fees are collected, a certificate will be issued.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Reinstatement of a suspended flight training unit operator certificate or operations specification

  • What is this? Upon receipt of an application for the reinstatement of a suspended certificate, TCCA will determine if the operator is qualified to conduct the type of operation for which it has applied. A follow-up inspection to determine if the standard has been met could be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Approval of an amendment to a flight training unit operator certificate or to an operations specification

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation in order to ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Aeronautical Product Approvals

Issuance of a type certificate for aeronautical products that are the responsibility of the Department of Transport

  • What is this? Transport Canada Civil Aviation (TCCA) issues Type Certificates for Canadian-designed aeronautical products to certify that the product complies with the appropriate airworthiness standards. These products include:
    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall issue a design approval document within 60 working days after accepting the applicant's declaration attesting to the demonstration of conformity made pursuant to sub-paragraph 521.33(b) of the Canadian Aviation Regulations.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of a type certificate following a Level 1 type design examination of aeronautical products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates for foreign aeronautical products to certify that the product complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved.

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of a type certificate following a Level 2 type design examination of aeronautical products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates for foreign aeronautical products to certify that the product complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved.

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of a type certificate following a Level 3 type design examination of aeronautical products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates for foreign aeronautical products to certify that the product complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved.

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of an amended type certificate to add derivative products that are the responsibility of the Department of Transport

  • What is this? TCCA issues Type Certificates to certify that derivative products added to Canadian-designed aeronautical products comply with the appropriate airworthiness standards. These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall issue a design approval document within 60 working days after accepting the applicant's declaration attesting to the demonstration of conformity made pursuant to sub-paragraph 521.33(b) of the Canadian Aviation Regulations.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of an amended type certificate following a Level 1 type design examination to add derivative products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates to certify that a derivative product added to foreign aeronautical products complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved.

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of an amended type certificate following a Level 2 type design examination to add derivative products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates to certify that a derivative product added to foreign aeronautical products complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of an amended type certificate following a Level 3 type design examination to add derivative products that are the responsibility of an airworthiness authority other than the Department of Transport

  • What is this? TCCA issues Type Certificates to certify that a derivative product added to foreign aeronautical products complies with the appropriate airworthiness standards.

    An Airworthiness Review is a process used by TCCA to facilitate type certification and the importation of foreign aeronautical products on the basis of a Type Certificate issued by a foreign airworthiness authority.

    The level of review to be undertaken is determined, in part, by the extent to which the standards applied by foreign airworthiness authorities have been recognized by and found acceptable to TCCA, and by the type of product involved.

    These products include:

    1. Transport category aeroplanes
    2. Transport category rotorcraft
    3. Very light aeroplanes
    4. Gliders and powered gliders
    5. Aeroplanes other than transport category aeroplanes, very light aeroplanes, gliders and powered gliders
    6. Rotorcraft other than transport category rotorcraft
    7. Manned free balloons
    8. Airships
    9. Engines – turbine
    10. Engines – reciprocating
    11. Propellers
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of a Canadian Technical Standard Order (CAN–TSO) design approval for an appliance or part

  • What is this? TCCA issues Canadian Technical Standard Order (CAN-TSO) design approvals to certify that certain products are eligible for use on Canadian type certified aircraft.
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of an amended Canadian Technical Standard Order (CAN–TSO) design approval for an appliance or part

  • What is this? TCCA issues Canadian Technical Standard Order (CAN-TSO) design approvals to certify that certain products are eligible for use on Canadian type certified aircraft.
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following design approval documents to record a repair, a replacement part or a change to the type design for which the design was approved by an employee of the Department of Transport

  • What is this? TCCA issues design approval documents for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards.

    These documents include:

    1. a supplemental type certificate
    2. a supplemental type certificate (single product serial number)
    3. a supplemental type certificate (several product serial numbers)
    4. a part design approval
    5. a repair design approval (repair design)
    6. a repair design approval (repair process)
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following design approval documents to record a repair or a change to the type design for which the design was approved by a delegate of the Department of Transport

  • What is this? Delegated persons may issue design approval documents on behalf of TCCA for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards. These products include:

    1. a supplemental type certificate (single product serial number)
    2. a supplemental type certificate (several product serial numbers)
  • Our standard: TCCA shall establish the initial certification basis, pursuant to section 521.204 of the Canadian Aviation Regulations, within 120 working days of being satisfied that all necessary regulatory and design standard requirements for the product's type design have been identified.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following design approval documents to record a repair or a change to the type design for which the design was approved by a delegate of the Department of Transport: a repair design approval

  • What is this? Delegated persons may issue design approval documents on behalf of TCCA for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards.
  • Our standard: TCCA shall establish the initial certification basis, pursuant to section 521.254 of the Canadian Aviation Regulations, within 120 working days of being satisfied that all necessary regulatory and design standard requirements for the product's type design have been identified.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following amended design approval documents associated with a repair, a replacement part or a change to the type design for which the design was initially approved by an employee of the Department of Transport

  • What is this? TCCA issues design approval documents for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards.
  • Our standard: TCCA shall acknowledge receipt of the application and provide the applicant with the name of the responsible Project Manager and the project number assigned to the file and the hourly rate to be charged within 30 working days of receiving an application. These docuemnts include:
    1. a supplemental type certificate (single product serial number)
    2. a supplemental type certificate (several product serial numbers)
    3. a repair design approval
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following amended design approval documents associated with a repair or a change to the type design for which the design was initially approved by a delegate of the Department of Transport: a supplemental type certificate

  • What is this? Delegated persons may issue design approval documents on behalf of TCCA for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards.
  • Our standard: TCCA shall establish the initial certification basis, pursuant to section 521.204 of the Canadian Aviation Regulations, within 120 working days of being satisfied that all necessary regulatory and design standard requirements for the product's type design have been identified.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Issuance of the following amended design approval documents associated with a repair or a change to the type design for which the design was initially approved by a delegate of the Department of Transport: a repair design approval

  • What is this? Delegated persons may issue design approval documents on behalf of TCCA for changes to Canadian-designed aeronautical products to certify that the product continues to comply with the appropriate airworthiness standards.
  • Our standard: TCCA shall establish the initial certification basis, pursuant to section 521.254 of the Canadian Aviation Regulations, within 120 working days of being satisfied that all necessary regulatory and design standard requirements for the product's type design have been identified.
  • Our target: 100%
  • Our performance results: This service standard was established June 22, 2018, and Transport Canada will begin reporting against the standard starting with the 2018-2019 fiscal year.

Maintenance and Manufacturing

Issuance of the following flight authorities by an employee of the Department of Transport: a certificate of airworthiness for an aircraft in the transport category, other than a certificate issued on importation of the aircraft

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of the following flight authorities by an employee of the Department of Transport: a certificate of airworthiness for an aircraft not in the transport category, other than a certificate issued on importation of the aircraft

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of the following flight authorities by an employee of the Department of Transport: a certificate of airworthiness for an aircraft in the transport category, issued on importation of the aircraft

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of the following flight authorities by an employee of the Department of Transport: a certificate of airworthiness for an aircraft not in the transport category, issued on importation of the aircraft

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a special certificate of airworthiness

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended certificate of airworthiness

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a flight permit in the experimental classification

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a flight permit in the following classification: specific-purpose

  • What is this? Upon receipt of an application, Transport Canada Civil Aviation (TCCA) will review the completed application made in accordance with relevant sections of Canadian Aviation Regulation (CAR) 507. A certificate shall be issued for aircraft that comply with all airworthiness requirements.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Validation of a flight authority, in respect of a foreign aircraft, other than a foreign amateur-built aircraft, operating in Canada

  • What is this? Upon receipt of an application for the validation of a flight authority for a foreign aircraft that does not comply with Article 31 of the Convention on International Civil Aviation, TCCA will review the foreign flight authority and any associated operating limitations and conditions. Where it is determined that the operating limitations and conditions are acceptable and the aircraft is safe for flight, TCCA will issue a validation of the foreign flight authority, thereby authorizing the operation of the aircraft in Canadian airspace.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Validation of a flight authority, in respect of a foreign amateur-built aircraft operating in Canada

  • What is this? Upon receipt of an application for the validation of a flight authority for a foreign aircraft that does not comply with Article 31 of the Convention on International Civil Aviation, TCCA will review the foreign flight authority and any associated operating limitations and conditions. Where it is determined that the operating limitations and conditions are acceptable and the aircraft is safe for flight, TCCA will issue a validation of the foreign flight authority, thereby authorizing the operation of the aircraft in Canadian airspace.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Approval of an amendment to the operations specifications set out in the flight authority in respect of an amateur-built aircraft

  • What is this? Upon receipt of a request for approval of an amendment, TCCA will review the application and supporting documentation to verify compliance with the requirements. Once the requirements have been met, the approval will be given.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an export airworthiness certificate by an employee of the Department of Transport, in respect of transport category aeroplanes and transport category rotorcraft

  • What is this? Upon receipt of a request for the issuance of an export airworthiness certificate, TCCA will review the application and supporting documentation to verify compliance with the regulatory requirements of CAR 509, schedule an inspection and issue the certificate provided the results of the inspection are satisfactory.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an export airworthiness certificate by an employee of the Department of Transport, in respect of very light aeroplanes, airships and aeroplanes and rotorcraft other than transport category aeroplanes and transport category rotorcraft

  • What is this? Upon receipt of a request for the issuance of an export airworthiness certificate, TCCA will review the application and supporting documentation to verify compliance with the regulatory requirements of CAR 509, schedule an inspection and issue the certificate provided the results of the inspection are satisfactory.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an export airworthiness certificate by an employee of the Department of Transport, in respect of gliders, powered gliders and manned free balloons

  • What is this? Upon receipt of a request for the issuance of an export airworthiness certificate, TCCA will review the application and supporting documentation to verify compliance with the regulatory requirements of CAR 509, schedule an inspection and issue the certificate provided the results of the inspection are satisfactory.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with three or fewer technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? Upon receipt of the organization's manual detailing their policy and procedures, TCCA will review it and make sure it meets the applicable regulatory standards and then issue the certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with more than three but fewer than 11 technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? Upon receipt of the organization's manual detailing their policy and procedures, TCCA will review it and make sure it meets the applicable regulatory standards and then issue the certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with more than 10 but fewer than 51 technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? Upon receipt of the organization's manual detailing their policy and procedures, TCCA will review it and make sure it meets the applicable regulatory standards and then issue the certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with 51 or more technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? Upon receipt of the organization's manual detailing their policy and procedures, TCCA will review it and make sure it meets the applicable regulatory standards and then issue the certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with 3 or more technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? TCCA will review the reinstatement criteria defined in the suspension notice to ensure that they were met, and re-issue the certificate of approval as appropriate.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with more than 3 but fewer than 11 technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? TCCA will review the reinstatement criteria defined in the suspension notice to ensure that they were met, and re-issue the certificate of approval as appropriate.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with more than 10 but fewer than 51 technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? TCCA will review the reinstatement criteria defined in the suspension notice to ensure that they were met, and re-issue the certificate of approval as appropriate.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended certificate of approval for a maintenance, manufacturing or distributing organization, in respect of organizations with 51 or more technical employees (employees who are carrying out maintenance-, manufacturing- or distribution-related activities)

  • What is this? TCCA will review the reinstatement criteria defined in the suspension notice to ensure that they were met, and re-issue the certificate of approval as appropriate.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Approval of an aircraft maintenance schedule, in respect of a large aircraft, a turbine-powered pressurized aircraft, a turbine-powered helicopter or an airship

  • What is this? Upon receipt of a request for approval of an aircraft maintenance schedule, TCCA will review the program and evaluate the draft maintenance schedule to determine if the approval can be granted.
  • Our standard: 140 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Approval of an aircraft maintenance schedule, in respect of any other aircraft

  • What is this? Upon receipt of a request for approval of an aircraft maintenance schedule, TCCA will review the program and evaluate the draft maintenance schedule to determine if the approval can be granted.
  • Our standard: 140 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Approval of an amendment to the tasks or intervals set out in an aircraft maintenance schedule, other than an amendment requested by an employee of the Department of Transport

  • What is this? Upon receipt of a request for approval of an amendment to the tasks or intervals set out in the maintenance schedule, TCCA will review the amendment and determine if the approval can be granted.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a restricted certification authority

  • What is this? Upon receipt of a request for the issuance of a restricted certification authority, TCCA will review, evaluate and determine the individual's training, knowledge and experience. An authority will then be issued by Headquarters. Refer to CAR 571.11(7), Airworthiness Manual (AWM) Chapters 571.11(3) and (4) and Maintenance and Manufacturing Staff Instruction (MSI) 62.
  • Our standard: 5 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a letter of initial acceptance to European Joint Aviation Requirements (EASA-145) maintenance organizations

  • What is this? Upon receipt of a request for a letter of initial acceptance to EASA-145, TCCA will contact EASA to review, evaluate and determine if the company holding a 145 approval is acceptable for issuance of a CAR 573 approval. If so, a letter will be issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a letter of renewal to European Joint Aviation Requirements (EASA-145) maintenance organizations

  • What is this? Upon receipt of a request for a letter of initial acceptance to EASA-145, TCCA will contact EASA to review, evaluate and determine if the company holding a 145 approval is acceptable for issuance of a CAR 573 approval. If so, a letter will be issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Inspection, by an employee of the Department of Transport, of an amateur-built aircraft during construction

  • What is this? External delegation has been given to Minister's Delegates-Recreational Aviation (MD-RA). TCCA will review/perform inspections if there are conflicts between the builder and the MD-RA.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Air Operations

Issuance of a special flight operations certificate, in respect of a special aviation event with 10 000 or fewer spectators

  • What is this? Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a special flight operations certificate, in respect of a special aviation event with more than 10 000 spectators and 50 000 or fewer spectators

  • What is this? Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a special flight operations certificate, in respect of a special aviation event with more than 50 000 spectators

  • What is this? Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a special flight operations certificate, in respect of balloon operations with fare-paying passengers

  • What is this? Upon request for the issuance of a special flight operations certificate (SFOC), Transport Canada Civil Aviation (TCCA) will provide all relative regulations, standards as well as guidance material to the applicant. TCCA will review the application and supporting documents to ensure that they meet the requirements and comply with the appropriate standards. Following coordination with other agencies and a possible visit to the site, an SFOC will be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a statement of aerobatic competency (Canadian Aviation Regulation [CAR] Standard 623.06)

  • What is this? Upon receipt of an application, TCCA will review the applicant's qualifications and experience to ensure that requirements specified in the International Council of Air Shows (ICAS) Aerobatic Competency Evaluation (ACE) Program are met. A ground briefing is required as well as observing, evaluating and debriefing an aerobatic performance before the certificate can be issued.
  • Our standard: 20 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of aerial work (CAR 702)

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of air taxi operations—VFR [CAR 703]

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of air taxi operations—IFR [CAR 703]

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 120 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of commuter operations [CAR 704]

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 180 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats [CAR 705]

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 210 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an Air Operator Certificate, in respect of other airline operations [CAR 705]

  • What is this? Upon receipt of an application, TCCA will provide a letter detailing contacts and required information. Inspectors will thoroughly review all aspects of the proposed operations and assess the applicant's facilities and organizational structure to ensure they meet the requirements. The air operator's organization and facilities will be inspected in the context of the certification process, including interviews of prospective management personnel. Also, all company manuals and documentation will be verified to ensure compliance with the regulations and standards prior to the issuance of the Air Operator Certificate.
  • Our standard: 210 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a Canadian Foreign Air Operator Certificate [CAR 701]

  • What is this? Upon receipt of a complete application from a foreign air operator, TCCA will review all required documents and, if necessary, conduct a base inspection of the applicant's operations. This includes assessment of the organizational structure and training, office and maintenance facilities. All company manuals and documentation will be verified to ensure compliance with International Civil Aviation Organization (ICAO) and applicable CARs requirements prior to issuance of a Foreign Air Operator Certificate.
  • Our standard: 180 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an Air Operator Certificate—aerial work

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type—aerial work

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an Air Operator Certificate—air taxi operations—VFR

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type—air taxi operations—VFR

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 40 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an Air Operator Certificate—air taxi operations—IFR

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type—air taxi operations—IFR

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an Air Operator Certificate—commuter operations

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 60 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type—commuter operations

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 210 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an air operator certificate or operations specifications—airline operations—turbine-powered aircraft having 50 or more passenger seats

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of an Air Operator Certificate or operations specifications— other airline operations

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type— airline operations—turbine-powered aircraft having 50 or more passenger seats

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 210 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate, other than an amendment to remove an authority, in respect of the introduction of a new aircraft type—other airline operations

  • What is this? Upon receipt of an application for an amendment to a certificate, TCCA will review the documentation including company manuals, and training programs. TCCA will ensure that all qualifications are completed and that requirements in the regulations and standards have been met.
  • Our standard: 210 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to a Canadian Foreign Air Operator Certificate

  • What is this? Upon receipt of an application for an amendment to a Canadian Foreign Air Operator Certificate, TCCA will review all required documentation to ensure compliance with the regulations and standards.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to the operations specifications in a Canadian Foreign Air Operator Certificate, other than to remove an authority

  • What is this? Upon receipt of an application for an amendment to a Canadian Foreign Air Operator Certificate, TCCA will review all required documentation to ensure compliance with the regulations and standards.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of aerial work

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of air taxi operations—VFR

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of air taxi operations—IFR

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of commuter operations

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of airline operations—turbine-powered aircraft having 50 or more passenger seats

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a suspended Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate, in respect of other airline operations

  • What is this? Upon receipt of an application for the reinstatement of a suspended Air Operator Certificate or operations specification, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the requirements have been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 90 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of an amendment to an Air Operator Certificate or a Canadian Foreign Air Operator Certificate or to operations specifications to remove an authority

  • What is this? Upon receipt of an application for an amendment to remove an authority, TCCA will review the documents and remove the authority.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of a Canadian Foreign Air Operator Certificate or of operations specifications, other than in the case of a voluntary surrender of the certificate

  • What is this? Upon receipt of an application for the reinstatement of a certificate, TCCA will determine if the operator now meets the requirements that had previously not been met and that led to the suspension. A follow-up inspection to determine if the standard has been met may be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Issuance of a ministerial authorization under Part VII, other than under section 701.10

  • What is this? Upon receipt of a complete and accurate submission of all relevant documentation in accordance with Civil Aviation Directive (CAD) 1, TCCA will examine and evaluate the request. The authorization will be issued when all applicable conditions are met.
  • Our standard: 14 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Reinstatement of an Air Operator Certificate or Canadian Foreign Air Operator Certificate that was voluntarily surrendered

  • What is this? Upon receipt of an application for the reinstatement of a certificate that was voluntarily surrendered, TCCA will determine if the operator still meets the requirements for the certificate. An inspection to determine if the standards have been met could be required. Once records have been reviewed and fees collected, the certificate will be re-issued.
  • Our standard: 30 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Printing of a copy of an Air Operator Certificate for a non-holder of the certificate

  • What is this? Upon receipt of a request to print a copy of an air operator certificate for a non-holder of the certificate, TCCA will provide a copy of the air operator certificate.
  • Our standard: 10 working days. Actual processing times can vary depending on the complexity and completeness of the request.
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Airports

Aircraft Parking

  • What is this? Transport Canada provides aircraft parking facilities at TC owned and managed airports.
  • Our standard: Transport Canada's owned and managed airports will be available for use for aircraft parking.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Annual Mobile Equipment Registration

  • What is this? Transport Canada provides vehicle owners the opportunity to register their mobile equipment for specified uses at Wabush, Penticton and Sandspit Airports.
  • Our standard: Transport Canada's owned and managed airports will be available for commercial purposes during operating hours.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Emergency Response Services

  • What is this? A charge for providing emergency response services (ERS) at an airport outside of the normal operating hours, for each landing or takeoff.
  • Our standard: Transport Canada's owned and managed airports will be available for use for airport emergency services.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

General Terminal: Domestic and International

  • What is this? Access Transport Canada provides aircraft owners, operators, and their passengers access to designated parts of an air terminal building during published hours of operation.
  • Our standard: Transport Canada's owned and managed airport terminal buildings and related facilities will be available for use during operating hours.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Vehicle Parking

  • What is this? Transport Canada provides vehicle parking facilities at owned and managed airports.
  • Our standard: Vehicle parking areas located at Transport Canada's owned and managed airports will be available for use on a first come first serve basis.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Aircraft Landing – Domestic, International and Flying Training

  • What is this? Transport Canada provides aircraft access to movement areas in accordance with available aeronautical information.
  • Our standard: Transport Canada's owned and managed airports will be available for use for aircraft operations.Footnote 1
  • Our target: 100%
  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.
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