Marine service standards 2018-2019

Service standards publicly state the level of performance that citizens can reasonably expect to encounter under normal circumstances. Transport Canada has developed these standards as part of its ongoing commitment to quality client service.

Domestic Vessel Regulatory Oversight

Extension

  • What is this? An extension of a short-term certificate or a letter of compliance.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Inspection outside Canada

  • What is this? A survey or inspection of a ship outside Canada.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

First Inspection of ship - passenger, non-passenger or unmanned

  • What is this? All vessels over 15 gross tonnes or carrying more than 12 passengers must be inspected before they are put into service and periodically thereafter for the purpose of certification.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Re-inspection of ship - passenger, non-passenger or unmanned

  • What is this? The re-inspection of a ship of over 15 gross tonnes or carrying more than 12 passengers that was registered in Canada, then registered elsewhere than in Canada and is then again registered in Canada.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Periodical Inspection of Self-Propelled ship - passenger, non-passenger or unmanned

  • What is this? An annual, quadrennial or quinquennial inspection of a self-propelled ship, subsequent to the first inspection.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Periodical Inspection of Non-Self-Propelled ship - passenger, non-passenger or unmanned

  • What is this? An annual, quadrennial or quinquennial inspection of a non-self-propelled ship, subsequent to the first inspection.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Inspection of a Non-Canadian ship – General

  • What is this? The inspection of a ship that is subject to the Coasting Trade Act is requested for the issuance of a letter of compliance.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of Safety Convention Certificates

  • What is this? Where inspection of a non-Canadian ship is requested for the purpose of obtaining a Safety Convention Certificate or where inspection of the life-saving equipment, fire extinguishing equipment, lights and sound signals of a non-Canadian ship is requested for the purpose of obtaining a Cargo Ship Safety Equipment Certificate only.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Extension of Safety Convention Certificates

  • What is this? The inspection of a non-Canadian ship made for the purpose of extending a Safety Convention Certificate.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Approval of Manufacturing or Servicing Plants

  • What is this? An inspection, made pursuant to the Marine Machinery Regulations, of a plant for which approval is required for the manufacture or servicing of ships' machinery or equipment.

  • Our standard: Issue certificate of approval within 15 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Inspection During Construction or Manufacture

  • What is this? An inspection during construction or manufacture of components for use on a ship

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Test of Materials

  • What is this? An inspection or testing of materials used in the construction of hulls, machinery, equipment or cargo gear.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Inspection of Imported Machinery and Equipment

  • What is this? An inspection during installation of machinery or equipment that was not previously inspected, that was built outside Canada and that is required to be inspected pursuant to the Marine Machinery Regulations

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Initial Issuance of Certificate of Approval

  • What is this? The initial issuance of a certificate of approval for structural or outfitting components or for safety equipment

  • Our standard: Issue certificate within 15 working days after receipt of request and once submission is complete

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Renewal of Certificate of Approval

  • What is this? The renewal of a certificate of approval for structural or outfitting components or for safety equipment.

  • Our standard: Issue certificate within 10 working days after receipt of request and once submission is complete.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Examination or Approval of Plans and Other Documents

  • What is this? The examination or approval of a first submission of each plan, each diagrammatic layout, each system schematic or each technical document submitted in respect of a new ship or modifications to an existing ship.

  • Our standard: Examine or approve plan and other documents within 45 working days after receipt of complete information.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance and Renewal of Load Line Certificates and Annual Load Line Surveys

  • What is this? Load Line Certificate for a classed or unclassed ship.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Extension of Load Line Convention Certificates for Non-Canadian Ships

  • What is this? Inspection of a non-Canadian ship for the purpose of extending a Load Line Convention Certificate.

  • Our standard: Extend/Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Authorization for Clearance

  • What is this? Inspection is required for the purpose of obtaining authorization for clearance for a non-Canadian ship to proceed on a voyage from any place in Canada.

  • Our standard: Issue authorization for clearance within 1 day after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Other Examinations or Inspections

  • What is this? Examinations or inspections that include:

    • attendance by an inspector at an overload suspension test of a davit-launched life raft or a gas inflation test or pressure test on an inflatable life raft;

    • reissuance of an inspection certificate that is required because of a change in the ship’s voyage classification;

    • issuance of a certificate where an authorized authority has inspected a Canadian registered ship on behalf of the Minister;

    • For each test or examination of a lifting, loading discharging appliance or accessory;

    • Issuance of a letter of compliance for standby ships for the oil industry or mobile offshore drilling unit.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a Safe Manning Document

  • What is this? The program issues safe manning documents to Canadian vessels, where the authorized representatives have made an application and prerequisites are met in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Issue Safe Manning Document within 15 working days after reception of complete application.

  • Our target: 100%

  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Renewal of a Safe Manning Document

  • What is this? The program issues safe manning documents to Canadian vessels, where the authorized representatives have made an application and prerequisites are met in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Issue Safe Manning Document within 10 working days after reception of complete application.

  • Our target: 100%

  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Other Examinations or Inspections: Exemption Certificate

  • What is this? Issuance of an Exemption Certificate, in accordance with the requirements of the Safety Convention or the Load Line Convention.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after issuance of the decision by the Marine Technical Review Board

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Other Examinations or Inspections: Cancellation

  • What is this? Cancellation or postponement by a shipyard operator, ship owner or ship operator, or an authorized representative thereof, of an inspection while the inspector is en route to, or when the inspector has arrived at, the inspection site.

  • Our standard: Issue of report of cancellation/postponement within 5 working days following such a cancellation/postponement date

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Other Examinations or Inspections: Attendance of an inspector

  • What is this? Attendance by an inspector at a light ship survey or a re-inclining test.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory survey or test

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Other Examinations or Inspections not listed

  • What is this? Examination, inspection or certification, other than those referred to in items 1 to 11, for each visit.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory examination, inspection or certification

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Oil Pollution Prevention

  • What is this? The inspection of a ship, other than an oil tanker or a barge that carries oil in bulk, leading to the issuance of an International Oil Pollution Prevention Certificate, a Canadian Oil Pollution Prevention Certificate or a Certificate of Compliance (Oil).

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Examination of Plans and Technical Documents

  • What is this? The examination of a plan or technical document for any class of ship.

  • Our standard: Examine or approve plan and other documents within 45 working days after receipt of complete information.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Inspection of Pollution Prevention Equipment

  • What is this? Inspection during the construction or manufacture of components of a piece of a ship's operational pollution prevention equipment.

  • Our standard: Issue certificate within 15 working days after receipt of request and once submission is complete.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Dangerous Chemical and Noxious Liquid Substance — under Annex II to the Pollution Convention

  • What is this? Inspection leading to the issuance of an International Pollution Prevention Certificate for the Carriage of Noxious Liquid Substances in Bulk, a Canadian Pollution Prevention Certificate for the Carriage of Noxious Liquid Substances in Bulk, an International Certificate of Fitness for the Carriage of Dangerous Chemicals in Bulk, a Certificate of Fitness for the Carriage of Dangerous Chemicals in Bulk or a Certificate of Compliance (Noxious Liquid Substances).

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Great Lakes Sewage Pollution Prevention

  • What is this? An inspection during the construction or manufacture of components of each piece of a ship's operational marine sanitation device leading to the issuance of a Certificate of Approval of a ship's operational marine sanitation device.

  • Our standard: Issue certificate within 15 working days after receipt of request and once submission is complete.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Vessel Registry

Initial registration of a vessel

  • What is this? Processing an application for the initial registration of a vessel.

  • Our standard: Initial Registration: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Name Extension

  • What is this? For extending reservation of a name of a vessel for an additional period – 12 months.

  • Our standard: Temporary Registration: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Re-registration

  • What is this? For processing an application of a vessel that was previously registered in Canada and is being re-registered in Canada.

  • Our standard: Renewal Registration: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Bareboat - Registry of bare-boat charter

  • What is this? Processing an application for the listing of a bare-boat charter and issuing a certificate of registry, for each six-month period.

  • Our standard: Registration of bare boat charter and issuance of certificate of registry within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Bareboat - Suspension of Canadian registration (Bareboat Charter)

  • What is this? A Canadian vessel is suspended in Canada while listed in a foreign country (Bareboat Charter out).

  • Our standard: Suspension of registration within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Reinstatement of Canadian registration after suspension

  • What is this? The reinstatement of registration with respect to suspending the right of a Canadian vessel to fly the Canadian flag while the vessel is shown on the registry of a foreign country as a bare-boat chartered vessel.

  • Our standard: Reinstatement of registration: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of Provisional certificate

  • What is this? Issuing a provisional certificate.

  • Our standard: Provisional Registration: Within 2 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Replacement of a Certificate of Registry

  • What is this? Replacing a certificate of registry or provisional certificate.

  • Our standard: Replacement or deletion of certificate of registry or provisional certificate: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Registration of an Alteration to a Vessel

  • What is this? Amending the Register or a certificate of registry to reflect an alteration to a vessel and issuing a new certificate of registry.

  • Our standard: Alteration, change of ownership, transfer of port, vessel name change: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Transfer Port of Registry

  • What is this? Amending the Register or a certificate of registry to reflect the transfer of the registry of a vessel to a new port of registry and issuing a new certificate of registry.

  • Our standard: Alteration, change of ownership, transfer of port, vessel name change: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a Deletion Certificate

  • What is this? Issuing a certificate of deletion from the registry.

  • Our standard: Provisional certificate of deletion of registry: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation. Replacement or deletion: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Transfer of Ownership

  • What is this? Amending the Register to reflect a change of ownership of a Canadian vessel or a share in one and issuing a new certificate of registry.

  • Our standard: Alteration, change of ownership, transfer of port, vessel name change: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Temporary Recording of a vessel

  • What is this? Temporarily recording a vessel that is about to be built or is under construction in Canada.

  • Our standard: Alteration, change of ownership, transfer of port, vessel name change: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Mortgages - Registration/Discharge/Assignment

  • What is this? Registering a mortgage and entering its discharge in the Register.

  • Our standard: Register/discharge, transfer, transmission, change in priorities, amendments: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Mortgages - Transmission of mortgagee

  • What is this? Amending the Register to reflect the transfer or transmission of a registered mortgage.

  • Our standard: Register/discharge, transfer, transmission, change in priorities, amendments: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Mortgages - Recording change to priorities of mortgages

  • What is this? Recording a change to the priorities of mortgages or for recording a court injunction or order.

  • Our standard: Register/discharge, transfer, transmission, change in priorities, amendments: Within 5 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Amendment of the Certificate of Registration due to change of name of vessel

  • What is this? Approving a change in the name of a Canadian vessel and issuing a new certificate of registry.

  • Our standard: Alteration, change of ownership, transfer of port, vessel name change: Within 30 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Historical Research Respecting the Register – Various Sources

  • What is this? For historical research respecting the Register that requires searching through various information sources other than the computer database, per request, for each vessel listed under the category "active vessel" and “non active vessel”.

  • Our standard: Process request within 30 working days after receipt excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Historical Research Respecting the Register – Computer Database

  • What is this? For historical research respecting the Register that requires the use of the computer database, for each side of a two sided printed page.

  • Our standard: Process request within 30 working days after receipt excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Transcript

  • What is this? The issuance of transcripts or abstracts of entries in the Register.

  • Our standard: Certified or uncertified transcripts or abstracts: Within 2 working days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Small Vessel Initial Registration

  • What is this? Registering a vessel or fleet of vessels in small vessel registry, for each five year period.

  • Our standard: Initial (Small Vessels) Registration: Within 45 days excluding any delays incurred to obtain missing information and/or documentation.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Marine Cargo Inspections

Division 2 Solid Bulk Cargo Other Than Grain

  • What is this? (Upon request) This service applies in respect to the loading, carrying and unloading solid bulk cargo other than grain.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Division 5 Packaged Goods

  • What is this? (Upon request) Examination of the packing and segregation of dangerous goods as per SOR/2007-128 and the IMDG Code.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Damage Surveys

  • What is this? Upon request, examination of the condition and stowage of its cargo, and, if there are any goods damaged on board the ship, the Marine Safety Inspector shall inquire into, examine and ascertain the cause of the damage.

  • Our standard: Issue certificate and/or transcript, as applicable, within 5 working days after completion of satisfactory inspection.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Disputes

  • What is this? Upon request, hearing and arbitration on any difficulty or matter in dispute, pursuant to section 549 of the Canada Shipping Act, per hour or part thereof.

  • Our standard: Process request for hearing or arbitration of difficulty or matter in dispute by assigning an inspector within 3 working days of complaint being filed.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Grain Surveys

  • What is this? National Acts and Regulations requires the inspection of Grain cargoes due to high risk of cargo shifting, liquefaction, hull stress and overloading. Certificates will be issued by an authorized Marine Safety Inspector upon completion of satisfactory inspection prior to loading and prior to proceeding to sea.

  • Our standard: Issue certificate and/or transcript, as applicable, within 24 hours of boarding vessel.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Timber Deck Cargo Surveys

  • What is this? National Acts and Regulations requires the inspection of timber deck cargoes to ensure they are loaded, stowed and secured appropriately to prevent from shifting by collapsing, sliding or tipping in any direction as well as overloading. Certificates will be issued by an authorized Marine Safety Inspector upon completion of satisfactory inspection prior to loading and prior to proceeding to sea.

  • Our standard: Issue certificate and/or transcript, as applicable, within 24 hours of boarding vessel.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Concentrate Surveys

  • What is this? National Acts and Regulations requires the inspection of Concentrate cargoes due to high risk of cargo shifting, liquefaction, hull stress and overloading. Certificates will be issued by an authorized Marine Safety Inspector upon completion of satisfactory inspection prior to loading and prior to proceeding to sea.

  • Our standard: Issue certificate and/or transcript, as applicable, within 24 hours of boarding vessel.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Port State Control

  • What is this? Canada is signatory of the Paris and Tokyo Memoranda of Understanding on Port State Control. As such, when a foreign ship is scheduled for a Port State Control inspection and arrives at a Canadian port, a Marine Safety Inspector will be assigned to carry it out as per International conventions and national Acts and Regulations.

  • Our standard: Assign an inspector within 1 working day.

  • Our target: 100%

  • Our performance results: Transport Canada will be reporting against the standard after the closing of the 2018-2019 fiscal year.

Marine Personnel

Conduct of an oral or practical examination for the purpose of obtaining a limited or restricted certificate

  • What is this? The program conducts oral and practical examinations for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Process request by scheduling a date for examination within 10 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct of an oral or practical examination for the purpose of obtaining a certificate other than a limited or restricted certificate

  • What is this? The program conducts oral and practical examinations for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Process request by scheduling a date for examination within 10 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct of a simulator-based examination

  • What is this? The program conducts simulator-based examinations, for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Process request by scheduling a date for examination within 10 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Conduct of a written examination

  • What is this? The program conducts written examinations for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Process request by scheduling a date for examination within 10 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Replacement of a certificate or an endorsement except for a certificate or an endorsement lost owing to shipwreck

  • What is this? The program replaces and issues certificates or endorsements for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Issue Minister's certificate or endorsement - 120 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a certificate or an endorsement not requiring examination other than a medical examination

  • What is this? The program issues certificates or endorsements, for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Issue a Minister's certificate or endorsement - 120 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Issuance of a record of qualifications and examinations for a certificate or an endorsement

  • What is this? The program issues records of qualifications and examinations for seafarers who are Canadian citizens or permanent residents of Canada, who have made an application and who meet the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Assess request within 5 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Seafarers’ Identity Document (ILO)

  • What is this? The program issues seafarers’ identity documents that conform to International Labour Organization (ILO) to Canadian citizens or permanent residents of Canada who have made an application and who meet all the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Issue within 20 working days after receipt of complete application if all the prerequisites are met and results of the Transportation Security Clearance, if applicable, are received.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Replacement of Seaman's record of service

  • What is this? The program replaces a Seaman’s record of service to Canadian citizens or permanent residents of Canada who have made an application and who meet all the prerequisites in accordance with the Marine Personnel Regulations and related procedures.

  • Our standard: Replace within 90 working days after receipt of complete application if all the prerequisites are met.

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Public Ports

Berthage

  • What is this? An area (as advertised) to secure a vessel for the purpose of moving passengers and goods in a safe and efficient manner while protecting the environment.

  • Our standard: At Transport Canada’s public port facilities, an area (as advertised), to secure a vessel for the purposes of moving passengers and goods will be available for use.Footnote 1

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Harbour Dues

  • What is this? The administrative authority to control vessel traffic and port activities as it relates to the safe and efficient movement of passengers and goods in a manner that protects the environment within the limits of the public port.

  • Our standard: At Transport Canada’s public ports, Transport Canada will provide for the control of vessel movements and port activities within the limits of the public port that is available for use.Footnote 1

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Storage

  • What is this? An area (as advertised) to store goods in a safe and efficient manner while protecting the environment.

  • Our standard: At Transport Canada's public port facilities, an area (as advertised) to store goods in a safe and efficient manner will be available for use.Footnote 1

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Utilities and Other Services

  • What is this? The administrative authority to provide a service to assist in the carrying on of the movement of passengers and goods in a safe and efficient manner while protecting the environment.

  • Our standard: At Transport Canada's public port facilities, utilities and other services will be made available for use, where those services are available.Footnote 1

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

Wharfage & Transfer

  • What is this? An area of wharf (as advertised) to move goods in a safe and efficient manner while protecting the environment.

  • Our standard: At Transport Canada's public port facilities, an area of wharf (as advertised) will be available for use for berthed vessels.Footnote 1

  • Our target: 100%

  • Our performance results: This service standard was modified June 22, 2018, and Transport Canada will begin reporting against the revised standard starting with the 2018-2019 fiscal year.

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