Transport Canada - Civil Aviation
Level of Service Summary Regulatory Fee: Yes
Transactions Completed Between: 01/04/2011 TO 31/03/2012
For BRANCH: MA, PA
Date Produced: 09/05/2012 ATS‑04
Time Produced: 12:18:40PM
| Sub Activity | Service Standards | Total # of transactions | Within Normal Service Standard Level | Within Maximum Service Standard Level | Beyond Maximum Service Standard Level | Average Days | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Normal Days | Maximum Days | # (trans) | % | # (trans) | % | # (trans) | % | |||
| 2.9 - Replacement of mutilated lost or Destroyed document | 5 | 10 | 168 | 115 | 68% | 16 | 10% | 37 | 22% | 11.0 |
| 2.11 - Request for an extension (IFR, IR, MC, PPC, aircraft, SIM, ground training) | 1 | 5 | 98 | 54 | 55% | 22 | 22% | 22 | 22% | 8.2 |
| 2.13 - Request for temporary personnel Document | 1 | 5 | 70 | 40 | 57% | 14 | 20% | 16 | 23% | 4.6 |
| 5.1 - Exemption request | 30 | 90 | 26 | 15 | 58% | 7 | 27% | 4 | 15% | 39.7 |
| 7.1 - Amendment of a C of R | 7 | 60 | 29 | 26 | 90% | 3 | 10% | 0 | 0% | 5.3 |
| 7.2 - Authorization to lease an aircraft - Cdn from foreign | 3 | 7 | 6 | 1 | 17% | 0 | 0% | 5 | 83% | 15.0 |
| 7.3 - Authorization to lease an aircraft- Cdn to cdn | 3 | 7 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 24.0 |
| 7.4 - Authorization to lease an aircraft- Foreign from cdn | 3 | 7 | 5 | 0 | 0% | 1 | 20% | 4 | 80% | 20.2 |
| 7.6 - Issue continuing C of R | 7 | 60 | 995 | 573 | 58% | 354 | 36% | 68 | 7% | 17.5 |
| 7.7 - Issue or reserve a special aircraft Mark | 1 | 10 | 173 | 125 | 72% | 40 | 23% | 8 | 5% | 4.0 |
| 7.8 - Issue provisional / temporary C of R | 7 | 60 | 39 | 20 | 51% | 17 | 44% | 2 | 5% | 14.9 |
| 7.9 - Reserve an aircraft mark | 1 | 10 | 58 | 27 | 47% | 23 | 40% | 8 | 14% | 5.1 |
| 8.2 - Approval of aircraft maintenance Schedule - large aircraft | 30 | 140 | 7 | 2 | 29% | 3 | 43% | 2 | 29% | 70.0 |
| 8.3 - Approval of aircraft maintenance Schedule - other | 30 | 140 | 10 | 9 | 90% | 1 | 10% | 0 | 0% | 10.8 |
| 8.4 - Amendment to maintenance schedule, Tasks or intervals | 10 | 30 | 12 | 7 | 58% | 3 | 25% | 2 | 17% | 22.3 |
| 9.1 - Amendment to flight authority Operating conditions | 1 | 5 | 20 | 14 | 70% | 3 | 15% | 3 | 15% | 4.9 |
| 9.2 - Application for C of A - transport, not On import | 1 | 5 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 1.0 |
| 9.3 - Application for C of A - transport, on Import | 45 | 90 | 2 | 1 | 50% | 1 | 50% | 0 | 0% | 28.0 |
| 9.4 - Application for C of A - not transport, Not on import | 1 | 5 | 2 | 1 | 50% | 0 | 0% | 1 | 50% | 65.0 |
| 9.7 - Application for flight permit - Experimental | 1 | 5 | 3 | 1 | 33% | 1 | 33% | 1 | 33% | 12.3 |
| 9.8 - Application for special C of A - limited Category | 1 | 5 | 3 | 0 | 0% | 0 | 0% | 3 | 100% | 101.7 |
| 9.9 - Application for special C of A - owner Maintenance | 1 | 5 | 2 | 2 | 100% | 0 | 0% | 0 | 0% | 1.0 |
| 9.10 - Application for flight permit - specific Purpose | 1 | 5 | 59 | 27 | 46% | 10 | 17% | 22 | 37% | 13.2 |
| 9.11 - Application for special C of A | 1 | 5 | 5 | 3 | 60% | 1 | 20% | 1 | 20% | 3.4 |
| 9.14 - Validation of a foreign flight Authority - not amateur built | 5 | 10 | 20 | 10 | 50% | 0 | 0% | 10 | 50% | 19.9 |
| 10.2 - AME - regulatory examination | 1 | 20 | 8 | 0 | 0% | 5 | 63% | 3 | 38% | 35.1 |
| 10.3 - AME - technical examination | 1 | 10 | 2 | 0 | 0% | 0 | 0% | 2 | 100% | 19.0 |
| 11.2 - Flight test under part iv | 15 | 30 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 8.0 |
| 11.3 - Flight test under part vi or vii | 15 | 30 | 3 | 1 | 33% | 2 | 67% | 0 | 0% | 18.3 |
| 12.1 - Category 4 medical certificate | 20 | 40 | 256 | 236 | 92% | 12 | 5% | 8 | 3% | 8.6 |
| 12.2 - Air traffic controller licence and Rating | 20 | 40 | 8 | 3 | 38% | 2 | 25% | 3 | 38% | 39.8 |
| 12.3 - Airline transport pilot licence | 20 | 40 | 185 | 128 | 69% | 49 | 26% | 8 | 4% | 16.1 |
| 12.4 - AME licence issue / délivrance de Licence tea | 20 | 40 | 68 | 45 | 66% | 8 | 12% | 15 | 22% | 34.8 |
| 12.5 - AME licence renewal | 1 | 5 | 140 | 14 | 10% | 34 | 24% | 92 | 66% | 24.1 |
| 12.6 - AME rating | 1 | 20 | 19 | 2 | 11% | 8 | 42% | 9 | 47% | 21.9 |
| 12.8 - Commercial, flight engineer | 20 | 40 | 547 | 437 | 80% | 75 | 14% | 35 | 6% | 15.3 |
| 12.9 - Flight crew rating initial issue | 20 | 40 | 3,232 | 2,844 | 88% | 298 | 9% | 90 | 3% | 11.8 |
| 12.10 - Flight crew rating renewal | 20 | 40 | 243 | 207 | 85% | 29 | 12% | 7 | 3% | 13.1 |
| 12.12 - Foreign licence validation | 2 | 5 | 200 | 89 | 45% | 20 | 10% | 91 | 46% | 11.8 |
| 12.13 - Limited term pilot licence | 20 | 40 | 12 | 9 | 75% | 3 | 25% | 0 | 0% | 11.1 |
| 12.14 - Private, glider, balloon, ultralight, Gyrop, recreation | 20 | 40 | 1,134 | 1,005 | 89% | 95 | 8% | 34 | 3% | 11.1 |
| 12.16 - US to canadian lic conversion | 20 | 40 | 130 | 71 | 55% | 28 | 22% | 31 | 24% | 30.3 |
| 13.1 - Issue flight training unit oc | 30 | 60 | 4 | 1 | 25% | 0 | 0% | 3 | 75% | 137.8 |
| 13.2 - Amend flight training unit oc or ops Spec | 5 | 10 | 12 | 1 | 8% | 0 | 0% | 11 | 92% | 90.8 |
| 13.9 - Aerial work - issue air operator Certificate | 60 | 120 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 151.0 |
| 13.10 - Aerial work - amend air operator Certificate | 20 | 40 | 12 | 4 | 33% | 1 | 8% | 7 | 58% | 71.4 |
| 13.11 - Aerial work - new aircraft type | 20 | 40 | 5 | 0 | 0% | 2 | 40% | 3 | 60% | 113.2 |
| 13.12 - Aerial work - reinstate suspended Air operator certificate/spec | 30 | 90 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 7.0 |
| 13.13 - Air taxi VFR - issue air operator Certificate | 90 | 120 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 247.0 |
| 13.14 - Air taxi VFR - amend air operator Certificate | 20 | 40 | 17 | 6 | 35% | 3 | 18% | 8 | 47% | 74.5 |
| 13.15 - Air taxi VFR - new aircraft type | 20 | 40 | 5 | 0 | 0% | 1 | 20% | 4 | 80% | 155.4 |
| 13.16 - Air taxi VFR - reinstate suspended air Operator certificate/spec | 30 | 90 | 2 | 1 | 50% | 0 | 0% | 1 | 50% | 122.0 |
| 13.18 - Air taxi ifr - amend air operator Certificate | 30 | 60 | 2 | 0 | 0% | 0 | 0% | 2 | 100% | 181.5 |
| 13.19 - Air taxi ifr - new aircraft type | 30 | 60 | 1 | 0 | 0% | 1 | 100% | 0 | 0% | 55.0 |
| 13.21 - Commuter - issue air operator Certificate | 120 | 180 | 3 | 1 | 33% | 2 | 67% | 0 | 0% | 115.3 |
| 13.22 - Commuter - amend air operator Certificate | 30 | 60 | 4 | 0 | 0% | 1 | 25% | 3 | 75% | 98.8 |
| 13.23 - Commuter - new aircraft type / Navette - nouveau type d'aéronef | 30 | 210 | 7 | 1 | 14% | 5 | 71% | 1 | 14% | 110.9 |
| 13.26 - Airline 50+ - amend air operator Certificate/spec | 30 | 90 | 6 | 2 | 33% | 2 | 33% | 2 | 33% | 73.3 |
| 13.30 - Airline other - amend air operator Certificate/spec | 30 | 90 | 2 | 0 | 0% | 1 | 50% | 1 | 50% | 80.5 |
| 13.40 - Issue special flight operations Certificate - <10,000 | 10 | 20 | 7 | 0 | 0% | 4 | 57% | 3 | 43% | 23.7 |
| 13.41 - Issue special flight operations Certificate - >10,000 - <50,000 | 10 | 20 | 4 | 0 | 0% | 0 | 0% | 4 | 100% | 49.8 |
| 13.42 - Issue special flight operations Certificate - >50,000 | 10 | 20 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 45.0 |
| 13.43 - Issue special flight operations Certificate - balloon | 10 | 20 | 2 | 2 | 100% | 0 | 0% | 0 | 0% | 4.5 |
| 14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 | 90 | 120 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 57.0 |
| 14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 | 90 | 120 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 58.0 |
| 14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 | 90 | 120 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 1.0 |
| 15.1 - authorization of industry training Products | 30 | 30 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 133.0 |
| 15.2 - Issue an approved training Organization certificate | 90 | 120 | 1 | 1 | 100% | 0 | 0% | 0 | 0% | 9.0 |
| 15.3 - Approval of an aircraft maintenance Engineer course - additional | 30 | 60 | 2 | 2 | 100% | 0 | 0% | 0 | 0% | 19.5 |
| 15.5 - Issue restricted certification Authority | 1 | 5 | 1 | 0 | 0% | 0 | 0% | 1 | 100% | 33.0 |