01/04/2011 TO 31/03/2012

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2011  TO  31/03/2012

For BRANCH:  MA, PA

Date Produced: 09/05/2012 ATS‑04

Time Produced: 12:18:40PM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # (trans) % # (trans) % # (trans) %
2.9 - Replacement of mutilated lost or Destroyed document 5 10 168 115 68% 16 10% 37 22% 11.0
2.11 - Request for an extension (IFR, IR, MC, PPC, aircraft, SIM, ground training) 1 5 98 54 55% 22 22% 22 22% 8.2
2.13 - Request for temporary personnel Document 1 5 70 40 57% 14 20% 16 23% 4.6
5.1 - Exemption request 30 90 26 15 58% 7 27% 4 15% 39.7
7.1 - Amendment of a C of R 7 60 29 26 90% 3 10% 0 0% 5.3
7.2 - Authorization to lease an aircraft - Cdn from foreign 3 7 6 1 17% 0 0% 5 83% 15.0
7.3 - Authorization to lease an aircraft- Cdn to cdn 3 7 1 0 0% 0 0% 1 100% 24.0
7.4 - Authorization to lease an aircraft- Foreign from cdn 3 7 5 0 0% 1 20% 4 80% 20.2
7.6 - Issue continuing C of R 7 60 995 573 58% 354 36% 68 7% 17.5
7.7 - Issue or reserve a special aircraft Mark 1 10 173 125 72% 40 23% 8 5% 4.0
7.8 - Issue provisional  / temporary C of R 7 60 39 20 51% 17 44% 2 5% 14.9
7.9 - Reserve an aircraft mark 1 10 58 27 47% 23 40% 8 14% 5.1
8.2 - Approval of aircraft maintenance Schedule - large aircraft 30 140 7 2 29% 3 43% 2 29% 70.0
8.3 - Approval of aircraft maintenance Schedule - other 30 140 10 9 90% 1 10% 0 0% 10.8
8.4 - Amendment to maintenance schedule, Tasks or intervals 10 30 12 7 58% 3 25% 2 17% 22.3
9.1 - Amendment to flight authority Operating conditions 1 5 20 14 70% 3 15% 3 15% 4.9
9.2 - Application for C of A -   transport, not On import 1 5 1 1 100% 0 0% 0 0% 1.0
9.3 - Application for C of A -   transport, on Import 45 90 2 1 50% 1 50% 0 0% 28.0
9.4 - Application for C of A - not transport, Not on import 1 5 2 1 50% 0 0% 1 50% 65.0
9.7 - Application for flight permit - Experimental 1 5 3 1 33% 1 33% 1 33% 12.3
9.8 - Application for special C of A - limited Category 1 5 3 0 0% 0 0% 3 100% 101.7
9.9 - Application for special C of A - owner Maintenance 1 5 2 2 100% 0 0% 0 0% 1.0
9.10 - Application for flight permit - specific Purpose 1 5 59 27 46% 10 17% 22 37% 13.2
9.11 - Application for special C of A 1 5 5 3 60% 1 20% 1 20% 3.4
9.14 - Validation of a foreign flight Authority - not amateur built 5 10 20 10 50% 0 0% 10 50% 19.9
10.2 - AME - regulatory examination 1 20 8 0 0% 5 63% 3 38% 35.1
10.3 - AME - technical examination 1 10 2 0 0% 0 0% 2 100% 19.0
11.2 - Flight test under part iv 15 30 1 1 100% 0 0% 0 0% 8.0
11.3 - Flight test under part vi or vii 15 30 3 1 33% 2 67% 0 0% 18.3
12.1 - Category 4 medical certificate 20 40 256 236 92% 12 5% 8 3% 8.6
12.2 - Air traffic controller licence and Rating 20 40 8 3 38% 2 25% 3 38% 39.8
12.3 - Airline transport pilot licence 20 40 185 128 69% 49 26% 8 4% 16.1
12.4 - AME licence issue / délivrance de Licence tea 20 40 68 45 66% 8 12% 15 22% 34.8
12.5 - AME licence renewal 1 5 140 14 10% 34 24% 92 66% 24.1
12.6 - AME rating 1 20 19 2 11% 8 42% 9 47% 21.9
12.8 - Commercial, flight engineer 20 40 547 437 80% 75 14% 35 6% 15.3
12.9 - Flight crew rating initial issue 20 40 3,232 2,844 88% 298 9% 90 3% 11.8
12.10 - Flight crew rating renewal 20 40 243 207 85% 29 12% 7 3% 13.1
12.12 - Foreign licence validation 2 5 200 89 45% 20 10% 91 46% 11.8
12.13 - Limited term pilot licence 20 40 12 9 75% 3 25% 0 0% 11.1
12.14 - Private, glider, balloon, ultralight, Gyrop, recreation 20 40 1,134 1,005 89% 95 8% 34 3% 11.1
12.16 - US to canadian lic conversion 20 40 130 71 55% 28 22% 31 24% 30.3
13.1 - Issue flight training unit oc 30 60 4 1 25% 0 0% 3 75% 137.8
13.2 - Amend flight training unit oc or ops Spec 5 10 12 1 8% 0 0% 11 92% 90.8
13.9 - Aerial work - issue air operator Certificate 60 120 1 0 0% 0 0% 1 100% 151.0
13.10 - Aerial work - amend air operator Certificate 20 40 12 4 33% 1 8% 7 58% 71.4
13.11 - Aerial work - new aircraft type 20 40 5 0 0% 2 40% 3 60% 113.2
13.12 - Aerial work - reinstate suspended Air operator certificate/spec 30 90 1 1 100% 0 0% 0 0% 7.0
13.13 - Air taxi VFR - issue air operator Certificate 90 120 1 0 0% 0 0% 1 100% 247.0
13.14 - Air taxi VFR - amend air operator Certificate 20 40 17 6 35% 3 18% 8 47% 74.5
13.15 - Air taxi VFR - new aircraft type 20 40 5 0 0% 1 20% 4 80% 155.4
13.16 - Air taxi VFR - reinstate suspended air Operator certificate/spec 30 90 2 1 50% 0 0% 1 50% 122.0
13.18 - Air taxi ifr - amend air operator Certificate 30 60 2 0 0% 0 0% 2 100% 181.5
13.19 - Air taxi ifr - new aircraft type 30 60 1 0 0% 1 100% 0 0% 55.0
13.21 - Commuter - issue air operator Certificate 120 180 3 1 33% 2 67% 0 0% 115.3
13.22 - Commuter - amend air operator Certificate 30 60 4 0 0% 1 25% 3 75% 98.8
13.23 - Commuter - new aircraft type / Navette - nouveau type d'aéronef 30 210 7 1 14% 5 71% 1 14% 110.9
13.26 - Airline 50+ - amend air operator Certificate/spec 30 90 6 2 33% 2 33% 2 33% 73.3
13.30 - Airline other - amend air operator Certificate/spec 30 90 2 0 0% 1 50% 1 50% 80.5
13.40 - Issue special flight operations Certificate - <10,000 10 20 7 0 0% 4 57% 3 43% 23.7
13.41 - Issue special flight operations Certificate - >10,000 - <50,000 10 20 4 0 0% 0 0% 4 100% 49.8
13.42 - Issue special flight operations Certificate - >50,000 10 20 1 0 0% 0 0% 1 100% 45.0
13.43 - Issue special flight operations Certificate - balloon 10 20 2 2 100% 0 0% 0 0% 4.5
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 90 120 1 1 100% 0 0% 0 0% 57.0
14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 90 120 1 1 100% 0 0% 0 0% 58.0
14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 90 120 1 1 100% 0 0% 0 0% 1.0
15.1 - authorization of industry training Products 30 30 1 0 0% 0 0% 1 100% 133.0
15.2 - Issue an approved training Organization certificate 90 120 1 1 100% 0 0% 0 0% 9.0
15.3 - Approval of an aircraft maintenance Engineer course - additional 30 60 2 2 100% 0 0% 0 0% 19.5
15.5 - Issue restricted certification Authority 1 5 1 0 0% 0 0% 1 100% 33.0
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