01/04/2011 TO 31/03/2012

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2011  TO  31/03/2012

For BRANCH:  PA

Date Produced: 09/05/2012 ATS-04

Time Produced: 11:55:31AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # (trans) % # (trans) % # (trans) %

2.9 - Replacement of 
mutilated lost or
Destroyed document

5 10 102 70 69% 4 4% 28 27% 14.8

2.11 - Request for an 
extension (IFR, IR, MC, PPC, 
aircraft, SIM, ground training)

1 5 72 36 50% 18 25% 18 25% 9.9

2.13 - Request for temporary
personnel Document

1 5 13 12 92% 1 8% 0 0% 1.4

5.1 - Exemption request

30 90 26 15 58% 7 27% 4 15% 39.7

7.1 - Amendment of a C of R

7 60 27 25 93% 2 7% 0 0% 4.3

7.2 - Authorization to lease an aircraft - Cdn from foreign

3 7 1 0 0% 0 0% 1 100% 16.0

7.4 - Authorization to 
lease an aircraft - Foreign 
from CDN

3 7 5 0 0% 1 20% 4 80% 20.2

7.6 - Issue continuing C of R

7 60 829 524 63% 249 30% 56 7% 16.3

7.7 - Issue or reserve a 
special aircraft Mark

1 10 149 117 79% 30 20% 2 1% 2.9

7.8 - Issue provisional  / 
temporary C of R

7 60 6 3 50% 3 50% 0 0% 8.8

7.9 - Reserve an aircraft mark

1 10 16 13 81% 3 19% 0 0% 1.9

8.2 - Approval of 
aircraft maintenance 
Schedule - large aircraft

30 140 7 2 29% 3 43% 2 29% 70.0

8.3 - Approval of aircraft 
maintenance Schedule 
- other

30 140 10 9 90% 1 10% 0 0% 10.8

8.4 - Amendment to
maintenance schedule, 
Tasks or intervals

10 30 12 7 58% 3 25% 2 17% 22.3

9.1 - Amendment to 
flight authority 
Operating conditions

1 5 20 14 70% 3 15% 3 15% 4.9

9.2 - Application for C of A -  transport, not On import

1 5 1 1 100% 0 0% 0 0% 1.0

9.3 - Application for C of A -  transport, on Import

45 90 2 1 50% 1 50% 0 0% 28.0

9.4 - Application for C of A - not transport, Not on import

1 5 2 1 50% 0 0% 1 50% 65.0

9.7 - Application for flight permit - Experimental

1 5 3 1 33% 1 33% 1 33% 12.3

9.8 - Application for 
special C of A 
- limited Category

1 5 3 0 0% 0 0% 3 100% 101.7

9.9 - Application for 
special C of A 
- owner Maintenance

1 5 2 2 100% 0 0% 0 0% 1.0

9.10 - Application for flight permit - specific Purpose

1 5 59 27 46% 10 17% 22 37% 13.2

9.11 - Application for 
special C of A

1 5 5 3 60% 1 20% 1 20% 3.4
9.14 - Validation of a foreign
flight Authority - not
amateur built
5 10 20 10 50% 0 0% 10 50% 19.9

10.2 - AME - regulatory 
examination

1 20 8 0 0% 5 63% 3 38% 35.1

10.3 - AME - technical 
examination

1 10 2 0 0% 0 0% 2 100% 19.0

11.2 - Flight test under 
part IV

15 30 1 1 100% 0 0% 0 0% 8.0

11.3 - Flight test under 
part VI or VII

15 30 3 1 33% 2 67% 0 0% 18.3

12.1 - Category 4 
medical certificate

20 40 216 204 94% 5 2% 7 3% 7.6

12.2 - Air traffic controller 
licence and Rating

20 40 5 2 40% 2 40% 1 20% 36.8

12.3 - Airline transport 
pilot licence

20 40 154 115 75% 35 23% 4 3% 14.5

12.4 - AME licence issue

20 40 63 42 67% 7 11% 14 22% 36.0

12.5 - AME licence renewal

1 5 134 11 8% 31 23% 92 69% 25.1

12.6 - AME rating

1 20 18 2 11% 7 39% 9 50% 22.9

12.8 - Commercial, 
flight engineer

20 40 385 322 84% 39 10% 24 6% 13.8

12.9 - Flight crew 
rating initial issue

20 40 2,658 2,407 91% 174 7% 77 3% 11.0

12.10 - Flight crew 
rating renewal

20 40 188 164 87% 20 11% 4 2% 11.9

12.12 - Foreign licence 
validation

2 5 142 57 40% 7 5% 78 55% 14.6

12.13 - Lmited term 
pilot licence

20 40 12 9 75% 3 25% 0 0% 11.1

12.14 - Private, glider, 
balloon, ultralight, Gyrop,
recreation

20 40 900 814 90% 56 6% 30 3% 10.5

12.16 - US to canadian LIC conversion

20 40 128 71 55% 27 21% 30 23% 30.1

13.1 - Issue flight 
training unit OC

30 60 4 1 25% 0 0% 3 75% 137.8

13.2 - Amend flight 
training unit OC or OPS Spec

5 10 12 1 8% 0 0% 11 92% 90.8

13.9 - Aerial work - issue 
air operator Certificate

60 120 1 0 0% 0 0% 1 100% 151.0

13.10 - Aerial work - amend 
air operator Certificate

20 40 12 4 33% 1 8% 7 58% 71.4

13.11 - Aerial work - new aircraft type

20 40 5 0 0% 2 40% 3 60% 113.2

13.12 - Aerial work - 
reinstate suspended 
Air operator 
certificate/spec

30 90 1 1 100% 0 0% 0 0% 7.0

13.13 - air taxi VFR - 
issue air 
operator Certificate / taxi aérien VFR - délivr. 
Cert. D'expl. Aérienne

90 120 1 0 0% 0 0% 1 100% 247.0

13.14 - Air taxi VFR - amend 
air operator Certificate

20 40 17 6 35% 3 18% 8 47% 74.5

13.15 - Air taxi VFR - new 
aircraft type

20 40 5 0 0% 1 20% 4 80% 155.4

13.16 - Air taxi VFR - reinstate suspended air Operator certificate/spec

30 90 2 1 50% 0 0% 1 50% 122.0

13.18 - Air taxi IFR - amend 
air operator Certificate

30 60 2 0 0% 0 0% 2 100% 181.5

13.19 - Air taxi IFR - new 
aircraft type

30 60 1 0 0% 1 100% 0 0% 55.0

13.21 - Commuter - issue 
air operator Certificate

120 180 3 1 33% 2 67% 0 0% 115.3

13.22 - Commuter - amend air operator Certificate

30 60 4 0 0% 1 25% 3 75% 98.8

13.23 - Commuter - new 
aircraft type

30 210 7 1 14% 5 71% 1 14% 110.9

13.26 - Airline 50+ - amend 
air operator Certificate/spec

30 90 6 2 33% 2 33% 2 33% 73.3

13.30 - Airline other - amend 
air operator Certificate/spec

30 90 2 0 0% 1 50% 1 50% 80.5

13.40 - Issue special flight operations Certificate - <10,000

10 20 7 0 0% 4 57% 3 43% 23.7
13.41 - Issue special flight operations Certificate -
>10,000 - <50,000
10 20 4 0 0% 0 0% 4 100% 49.8

13.42 - Issue special flight operations Certificate - >50,000

10 20 1 0 0% 0 0% 1 100% 45.0

13.43 - Issue special flight operations Certificate - 
balloon

10 20 2 2 100% 0 0% 0 0% 4.5

14.1 - Issue a certificate of approval, (maint, manuf, 
distrib) <3

90 120 1 1 100% 0 0% 0 0% 57.0

14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11

90 120 1 1 100% 0 0% 0 0% 58.0

14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51.

90 120 1 1 100% 0 0% 0 0% 1.0

15.1 - Authorization of 
industry training Products.

30 30 1 0 0% 0 0% 1 100% 133.0

15.2 - Issue an approved training Organization certificate.

90 120 1 1 100% 0 0% 0 0% 9.0

15.3 - Approval of an aircraft maintenance Engineer course - additional

30 60 2 2 100% 0 0% 0 0% 19.5

15.5 - Issue restricted 
certification Authority

1 5 1 0 0% 0 0% 1 100% 33.0
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