01/04/2011 to 31/03/2012

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2011  TO  31/03/2012

For BRANCH:  PA

Date Produced: 23/05/2012 ATS-05

Time Produced:11:57:56AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # (trans) % # (trans) % # (trans) %

7.5 - Deregistration Of An Aircraft

1 3 164 99 60% 25 15% 40 24% 8.0

10.1 - Schedule Written Exam(S)

10 30 2 1 50% 1 50% 0 0% 16.0

12.18 - Verification Letter

10 10 331 327 99% 0 0% 4 1% 1.9

13.4 - Issue A Private Operator

60 120 2 1 50% 0 0% 1 50% 129.0

13.5 - Amend A Private Operator Certificate

30 90 4 1 25% 2 50% 1 25% 54.5

13.6 - Amend A Private Operator Certificate - New Aircraft Type

30 90 7 0 0% 2 29% 5 71% 107.3

13.44 - Issue Special Flight Operations
Certificate - Parachuting

10 20 2 1 50% 1 50% 0 0% 11.5

13.45 - Issue Special Flight Operations
Certificate - Unmanned Air Vehicle

10 20 17 4 24% 5 29% 8 47% 23.6

13.46 - Issue Special Flight  Operation Certificate -

20 27 14 52% 5 19% 8 30% 21.1  

15.9 - Flight Training Device Approval -
Renewal

20 40 2 2 100% 0 0% 0 0% 5.0

15.20 - Rocket Launch

10 20 2 0 0% 2 100% 0 0% 15.5

15.24 - Minimum Equipment List  - Initial

150 210 5 5 100% 0 0% 0 0% 42.4

15.25 - Minimum Equipment List - Amendment

150 210 5 1 20% 2 40% 2 40% 157.6

17.1 - Initial Manual Approval

60 60 19 14 74% 0 0% 5 26% 53.8

17.2 - Manual Amendment

60 60 259 201 78% 0 0% 58 22% 42.7

18.3 - Pilot Examiner Appointment

40 60 50 38 76% 4 8% 8 16% 32.5

18.4 - Authorized Check Pilot

15 30 100 51 51% 20 20% 29 29% 28.4

18.5 - Minister's Delegate - Maintenance Appointment / Renewal

15 30 19 5 26% 2 11% 12 63% 59.1
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