01/04/2011 TO 31/03/2012

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2011  TO  31/03/2012

For BRANCH:  MA

Date Produced: 23/05/2012 ATS-04

Time Produced: 11:45:30AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # (trans) % # (trans) % # (trans) %
2.9 - Replacement of mutilated lost or destroyed document 5 10 66 45 68% 12 18% 9 14% 5.3
2.11 - Request for an extension (IFR, IR, MC, PPC, Aircraft, SIM, Ground training) 1 5 26 18 69% 4 15% 4 15% 3.7
2.13 - Request for temporary personnel document 1 5 57 28 49% 13 23% 16 28% 5.3
7.1 amendment of a c of r 7 60 2 1 50% 1 50% 0 0% 18.0
7.2 Authorization to lease an aircraft Cdn from foreign 3 7 5 1 20% 0 0% 4 80% 14.8

7.3 Authorization to lease an aircraft Cdn to cdn

3 7 1 0 0% 0 0% 1 100% 24.0

7.6 issue continuing c of r

7 60 166 49 30% 105 63% 12 7% 23.8

7.7 Issue or reserve a special aircraft Mark

1 10 24 8 33% 10 42% 6 25% 11.2
7.8 Issue provisional / temporary c of r 7 60 33 17 52% 14 42% 2 6% 16.0
7.9 Reserve an aircraft mark

1

10 42 14 33% 20 48% 8 19% 6.4
12.1 Category 4 medical certificate 20 40 40 32 80% 7 18% 1 3% 14.0
12.2 Air traffic controller licence and Rating 20 40 3 1 33% 0 0 2 67% 44.7
12.3 Airline transport pilot licence 20 40 31 13 42% 14 45% 4 13% 24.2
12.4 AME licence issue 20 40 5 3 60% 1 20% 1 20% 20.4
12.5 AME licence renewal 1 5 6 3 50% 3 50% 0 0% 2.8
12.6 - AME rating 1 20 1 0 0% 1 100% 0 0% 4.0
12.8 Commercial, flight engineer 20 40 162 115 71% 36 22% 11 7% 19.0
12.9 Flight crew rating initial issue 20 40 574 437 76% 124 22% 13 2% 15.6
12.10 Flight crew rating renewal / Renouv. Qualif. D'équipage de conduite 20 40 55 43 78% 9 16% 3 5% 17.2
12.12 Foreign licence validation 2 5 58 32 55% 13 22% 13 22% 4.9
12.14 Private, glider, balloon, ultralight, Gyrop, recreation 20 40 234 191 82% 39 17% 4 2% 13.2
12.16 US to canadian lic conversion 20 40 2 0 0% 1 50% 1 50% 44.5
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