Regional Reports – Pacific – Services with fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  TA

Date Produced: 20/08/2013 ATS-09

Time Produced: 11:46:45AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or Destroyed document 5 10 48 43 90% 2 4% 45 94% 3 6% 3.2
43 90% 2 4% 45 94% 3 6% 3.2
2.11 - Request for an extension (IFR, IR, MC) 1 5 9 4 44% 4 44% 8 89% 1 11% 3.6
4 44% 4 44% 8 89% 1 11% 3.6
2.13 - Request for temporary personnel document 1 5 6 5 83% 0 0% 5 83% 1 17% 2.8
5 83% 0 0% 5 83% 1 17% 2.8
7.1 - Amendment of A C of R 7 60 16 9 56% 7 44% 16 100% 0 0% 11.9
9 56% 7 44% 16 100% 0 0% 11.9
7.2 - Authorization to lease an aircraft - CDN from foreign 3 7 8 7 88% 0 0% 7 88% 1 13% 4.9
7 88% 0 0% 7 88% 1 13% 4.9
7.4 - Authorization to lease an aircraft - Foreign from CDN 3 7 5 4 80% 1 20% 5 100% 0 0% 2.6
4 80% 1 20% 5 100% 0 0% 2.6
7.6 - Issue continuing C of R 7 60 284 104 37% 169 60% 273 96% 11 4% 17.8
139 48% 145 51% 284 100% 0 0% 12.3
7.7 - Issue or reserve a special aircraft mark 1 10 62 52 84% 10 16% 62 100% 0 0% 1.8
52 84% 10 16% 62 100% 0 0% 1.8
7.8 - issue provisional / Temporary C of R 7 60 3 2 67% 1 33% 3 100% 0 0% 5.0
2 67% 1 33% 3 100% 0 0% 5.0
7.9 - Reserve an aircraft mark 1 10 42 29 69% 12 29% 41 98% 1 2% 2.2
29 69% 12 29% 41 98% 1 2% 2.2
7.10 - Change an aircraft mark 30 30 8 8 100% 0 0% 8 100% 0 0% 12.1
8 100% 0 0% 8 100% 0 0% 9.6
10.2 - AME - Regulatory examination 1 20 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
10.7 - Supplementary exam or for permit, rating or currency 10 30 5 3 60% 2 40% 5 100% 0 0% 6.2
3 60% 2 40% 5 100% 0 0% 6.2
10.8 - Written exam for flight crew licence 10 30 15 8 53% 7 47% 15 100% 0 0% 7.1
8 53% 7 47% 15 100% 0 0% 7.1
11.2 - Flight test under part IV 15 30 112 107 96% 4 4% 111 99% 1 1% 5.9
107 96% 4 4% 111 99% 1 1% 5.9
11.3 - Flight test under part VI or VII 15 30 3 3 100% 0 0% 3 100% 0 0% 3.0
3 100% 0 0% 3 100% 0 0% 3.0
11.4 - Practical medical flight test 15 30 1 0 0% 0 0% 0 0% 1 100% 59.0
0 0% 0 0% 0 0% 1 100% 59.0
12.1 - Category 4 medical certificate 20 40 26 7 27% 18 69% 25 96% 1 4% 26.4
7 27% 18 69% 25 96% 1 4% 26.4
12.2 - Air traffic controller licence and rating 20 40 2 1 50% 1 50% 2 100% 0 0% 17.0
1 50% 1 50% 2 100% 0 0% 17.0
12.3 - Airline transport pilot licence 20 40 54 13 24% 18 33% 31 57% 23 43% 41.2
14 26% 19 35% 33 61% 21 49% 36.8
12.7 - Category 1, 2, 3 medical certificate 20 40 1 0 0% 1 100% 1 10% 0 0% 35.0
0 0% 1 100% 1 10% 0 0% 35.0
12.8 - Commercial, flight engineer 20 40 144 60 42% 76 53% 136 94% 8 6% 23.9
60 42% 76 53% 136 94% 8 6% 23.8
12.9 - Flight crew rating initial issue 20 40 711 341 48% 329 46% 670 94% 41 6% 22.3
342 48% 333 47% 675 95% 36 5% 21.9
12.10 - Flight crew rating renewal 20 40 49 25 51% 20 41% 45 92% 4 8% 20.2
25 51% 20 41% 45 92% 4 8% 20.1
12.12 - Foreign licence validation 2 5 58 26 45% 18 31% 44 76% 14 24% 5.2
27 47% 17 29% 44 76% 14 24% 5.0
12.13 - Limited term pilot licence 20 40 12 12 100% 0 0% 12 100% 0 0% 2.2
12 100% 0 0% 12 100% 0 0% 2.2
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 325 170 52% 128 39% 298 92% 27 8% 20.9
173 53% 129 40% 302 93% 23 7% 20.1
12.16 - US to Canadian lic conversion 20 40 54 9 17% 19 35% 28 52% 26 48% 48.8
12 22% 23 43% 35 65% 19 35% 35.4
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