National Service Performance Reports – Services avec fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  MA, PA, RA, TA

Date Produced: 20/08/2013 ATS-09

Time Produced: 11:22:51AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or destroyed document 5 10 396 302 76% 35 9% 337 85% 59 15% 7.9
310 78% 33 8% 343 87% 53 13% 7.3
2.10 - Request for aircraft history 30 30 2 1 50% 0 0% 1 50% 1 50% 54.0
1 50% 0 0% 1 50% 1 50% 54.0
2.11 - Request for an extension (IFR, IR, MC) 1 5 138 93 67% 32 23% 125 91% 13 9% 4.7
101 73% 27 20% 128 93% 10 7% 3.7
2.13 - Request for temporary personnel document 1 5 92 61 66% 14 15% 75 82% 17 18% 4.5
61 66% 14 15% 75 82% 17 18% 4.5
5.1 - Exemption request 30 90 44 25 57% 15 34% 40 91% 4 9% 44.4
26 59% 14 32% 40 91% 4 9% 43.4
7.1 - Amendment of a C of R 7 60 59 40 68% 19 32% 59 100% 0 0% 8.7
42 71% 17 29% 59 100% 0 0% 7.4
7.2 - Authorization to lease an aircraft - CDN from foreign 3 7 19 13 68% 1 5% 14 74% 5 26% 10.4
13 68% 1 5% 14 74% 5 26% 10.4
7.3 - Authorization to lease an aircraft - CDN to CDN 3 7 1 0 0% 0 0% 0 0% 1 100% 31.0
0 0% 0 0% 0 0% 1 100% 31.0
7.4 - Authorization to lease an aircraft - Foreign from CDN 3 7 6 4 67% 1 17% 5 83% 1 17% 5.8
4 67% 1 17% 5 83% 1 17% 5.8
7.6 - Issue continuing C of R 7 60 1,928 918 48% 922 48% 1840 95% 88 5% 17.2
1141 59% 752 39% 1893 98% 35 2% 12.1
7.7 - Issue or reserve a special aircraft mark 1 10 366 278 76% 78 21% 356 97% 10 3% 2.6
278 76% 79 22% 357 98% 9 2% 2.5
7.8 - Issue provisional / temporary C of R 7 60 37 23 62% 14 38% 37 100% 0 0% 8.5
23 62% 14 38% 37 100% 0 0% 8.2
7.9 - Reserve an aircraft mark 1 10 178 131 74% 36 20% 167 94% 11 6% 3.7
132 74% 37 21% 169 95% 9 5% 3.2
7.10 - Change an aircraft mark 30 30 31 31 100% 0 0% 31 100% 0 0% 11.8
31 100% 0 0% 31 100% 0 0% 7.8
8.2 - Approval of aircraft maintenance schedule - Large aircraft 30 140 14 3 21% 11 79% 14 100% 0 0% 55.4
5 36% 9 64% 14 100% 0 0% 47.0
8.3 - Approval of aircraft maintenance schedule - Other 140 140 31 29 94% 1 3% 30 97% 1 3% 29.6
29 94% 1 3% 30 97% 1 3% 29.5
8.4 - Amendment to maintenance schedule, tasks or intervals 30 30 22 11 50% 1 5% 12 55% 10 45% 39.9
11 50% 1 5% 12 55% 10 45% 39.2
8.7 - Export certificate of airworthiness - Light aircraft 45 90 1 1 100% 0 0% 1 100% 0 0% 43.0
1 100% 0 0% 1 100% 0 0% 43.0
9.1 - Amendment to flight authority operating conditions 1 5 39 8 21% 7 18% 15 38% 24 62% 25.2
8 21% 7 18% 15 38% 24 62% 23.8
9.2 - Application for C of A - transport, not on import 1 5 2 0 0% 0 0% 0 0% 2 100% 53.0
0 0% 0 0% 0 0% 2 100% 53.0
9.3 - Application for C of A - transport, on import 45 90 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
9.4 - Application for C of A - Not transport, not on import 1 5 2 0 0% 0 0% 0 0% 2 100% 43.5
0 0% 0 0% 0 0% 2 100% 43.5
9.5 - Application for C of A - Not transport, on import 45 90 4 3 75% 0 0% 3 75% 1 25% 78.5
3 75% 0 0% 3 75% 1 25% 78.5
9.6 - Application for special C of A - Amateur build 1 5 6 1 17% 0 0% 1 17% 5 83% 49.0
1 17% 0 0% 1 17% 5 83% 43.8
9.7 - Application for flight permit - Experimental 1 5 5 3 60% 1 20% 4 80% 1 20% 52.2
3 60% 1 20% 4 80% 1 20% 52.2
9.8 - Application for special C of A - Limited category 1 5 4 1 25% 0 0% 1 25% 3 75% 64.5
1 25% 0 0% 1 25% 3 75% 22.8
9.9 - Application for special Cc of A - Owner maintenance 1 5 4 0 0% 3 75% 3 75% 1 25% 6.3
0 0% 3 75% 3 75% 1 25% 6.3
9.10 - Application for flight permit - Specific purpose 1 5 109 48 44% 20 18% 68 62% 41 38% 14.6
49 45% 19 17% 68 62% 41 38% 14.5
9.11 - Application for special C of A 1 5 6 3 50% 1 17% 4 67% 2 33% 11.3
3 50% 1 17% 4 67% 2 33% 11.3
9.12 - Reinstatement of suspended C of A 1 5 1 0 0% 0 0% 0 0% 1 100% 66.0
0 0% 0 0% 0 0% 1 100% 66.0
9.13 - Validation of a foreign flight authority - Amateur built 5 10 1 1 100% 0 0% 1 100% 0 0% 5.0
1 100% 0 0% 1 100% 0 0% 5.0
9.14 - Validation of a foreign flight authority - Not amateur built 5 10 36 30 83% 5 14% 35 97% 1 3% 8.9
30 83% 5 14% 35 97% 1 3% 8.9
10.2 - AME - Regulatory examination 1 20 25 3 12% 10 40% 13 52% 12 48% 36.3
7 28% 8 32% 15 60% 10 40% 25.7
10.3 - AME - Technical examination 1 10 1 0 0% 0 0% 0 0% 1 100% 58.0
0 0% 0 0% 0 0% 1 100% 58.0
10.7 - Supplementary exam or for permit, rating or currency 10 30 5 3 60% 2 40% 5 100% 0 0% 6.2
3 60% 2 40% 5 100% 0 0% 6.2
10.8 - Written exam for flight crew licence 10 30 43 36 84% 7 16% 43 100% 0 0% 3.1
36 84% 7 16% 43 100% 0 0% 3.1
11.2 - Flight test under part iv 15 30 173 143 83% 8 5% 151 87% 22 13% 13.2
143 83% 9 5% 152 88% 21 12% 12.9
11.3 - Flight test under part vi or vii 15 30 111 42 38% 28 25% 70 63% 41 37% 36.5
45 41% 26 23% 71 64% 40 36% 35.5
11.4 - Practical medical flight test 15 30 1 0 0% 0 0% 0 0% 1 100% 59.0
0 0% 0 0% 0 0% 1 100% 59.0
12.1 - Category 4 medical certificate 20 40 259 214 83% 32 12% 246 95% 13 5% 10.7
216 83% 30 12% 246 95% 13 5% 10.5
12.2 - Air traffic controller licence and rating 20 40 27 25 93% 2 7% 27 100% 0 0% 7.0
25 93% 2 7% 27 100% 0 0% 6.0
12.3 - Airline transport pilot licence 20 40 435 238 55% 131 30% 369 85% 66 15% 25.0
247 57% 138 32% 385 89% 50 11% 22.8
12.4 - AME licence issue 20 40 147 88 60% 22 15% 110 75% 37 25% 32.4
104 71% 21 14% 125 85% 22 15% 23.2
12.5 - AME licence renewal 1 5 542 167 31% 120 22% 287 53% 255 47% 10.8
175 32% 121 22% 296 55% 246 45% 10.0
12.6 - AME rating 1 20 52 3 6% 21 40% 24 46% 28 54% 54.8
3 6% 28 54% 31 60% 21 40% 37.3
12.7 - Category 1, 2, 3 medical certificate 20 40 1 0 0% 1 100% 1 100% 0 0% 35.0
0 0% 1 100% 1 100% 0 0% 35.0
12.8 - Commercial, flight engineer 20 40 823 413 50% 268 33% 681 83% 142 17% 24.9
427 52% 269 33% 696 85% 127 15% 23.4
12.9 - Flight crew rating initial issue 20 40 5,645 3475 62% 1,622 29% 5097 90% 548 10% 19.8
3494 62% 1626 29% 5120 91% 525 9% 19.4
12.10 - Flight crew rating renewal 20 40 489 285 58% 167 34% 452 92% 37 8% 18.6
293 60% 163 33% 456 93% 33 7% 17.7
12.12 - Foreign licence validation 2 5 408 156 38% 81 20% 237 58% 171 42% 10.7
175 43% 76 19% 251 62% 157 38% 7.7
12.13 - Limited term pilot licence 20 40 18 16 89% 2 11% 18 100% 0 0% 5.7
16 89% 2 11% 18 100% 0 0% 5.7
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 1,930 971 50% 682 35% 1653 86% 277 14% 22.9
995 52% 684 35% 1679 87% 251 13% 22.1
12.16 - US to canadian lic conversion 20 40 204 85 42% 39 19% 124 61% 80 39% 44.2
125 61% 39 19% 164 80% 40 20% 24.0
13.1 - Issue flight training unit oc 30 60 2 2 100% 0 0% 2 100% 0 0% 22.0
2 100% 0 0% 2 100% 0 0% 22.0
13.2 - Amend flight training unit oc or ops spec 5 10 23 1 4% 1 4% 2 9% 21 91% 45.7
2 9% 4 17% 6 26% 17 74% 28.4
13.3 - Reinstate suspended flight training unit oc or ops spec. 5 10 2 0 0% 1 50% 1 50% 1 50% 130.5
0 0% 1 50% 1 50% 1 50% 130.5
13.9 - Aerial work - issue air operator certificate 60 120 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 19.0
13.10 - Aerial work - Amend air operator certificate 20 40 16 5 31% 2 13% 7 44% 9 56% 41.3
8 50% 3 19% 11 69% 5 31% 27.8
13.11 - Aerial work - New aircraft type 20 40 3 1 33% 0 0% 1 33% 2 67% 117.0
1 33% 0 0% 1 33% 2 67% 113.0
13.14 - Air taxi VFR - Amend air operator certificate 20 40 14 3 21% 2 14% 5 36% 9 64% 61.9
4 29% 3 21% 7 50% 7 50% 47.2
13.15 - Air taxi VFR - New aircraft type 20 40 6 0 0% 0 0% 0 0% 6 100% 125.5
1 17% 1 17% 2 33% 4 67% 71.8
13.16 - Air taxi VFR - Reinstate suspended air operator certificate/spec 30 90   0 0% 1 100% 1 100% 0 0%  
1 100% 0 0% 1 100% 0 0%  
13.18 - Air taxi IFR - Amend air operator certificate 30 60 6 3 50% 2 33% 5 83% 1 17% 48.8
3 50% 3 50% 6 100% 0 0% 25.2
13.19 - Air taxi IFR - New aircraft type 30 60 3 0 0% 0 0% 0 0% 3 100% 146.0
1 33% 0 0% 1 33% 2 67% 67.3
13.20 - Air taxi IFR - Reinstate suspended air operator certificate/spec 30 30 1 1 100% 0 0% 1 100% 0 0% 17.0
1 100% 0 0% 1 100% 0 0% 17.0
13.21 - Commuter - Issue air operator certificate 120 180 2 2 100% 0 0% 2 100% 0 0% 41.5
2 100% 0 0% 2 100% 0 0% 41.5
13.22 - Commuter - Amend air operator certificate 30 60 22 7 32% 12 55% 19 86% 3 14% 51.1
16 73% 3 14% 19 86% 3 14% 26.1
13.23 - Commuter - New aircraft type 30 210 6 0 0% 6 100% 6 100% 0 0% 84.5
4 67% 2 33% 6 100% 0 0% 38.3
13.26 - Airline 50+ - Amend air operator certificate/spec 30 90 1 1 100% 0 0% 1 100% 0 0% 16.0
1 100% 0 0% 1 100% 0 0% 16.0
13.30 - Airline other - Amend air operator certificate/spec 30 90 5 1 20% 3 60% 4 80% 1 20% 61.4
2 40% 2 40% 4 80% 1 20% 61.4
13.37 - Remove authority - Amend operator certificate/spec 10 30 2 1 50% 0 0% 1 50% 1 50% 45.5
1 50% 0 0% 1 50% 1 50% 45.5
13.40 - Issue special flight operations certificate - <10,000 / 10 20 17 4 24% 1 6% 5 29% 12 71% 39.3
4 24% 1 6% 5 29% 12 71% 39.1
13.41 - Issue special flight operations certificate - >10,000 - <50,000 10 20 4 0 0% 0 0% 0 0% 4 100% 60.0
0 0% 0 0% 0 0% 4 100% 60.0
13.42 - Issue special flight operations certificate - >50,000 10 20 1 0 0% 0 0% 0 0% 1 100% 42.0
0 0% 0 0% 0 0% 1 100% 42.0
13.43 - Issue special flight operations certificate - Balloon 10 20 1 0 0% 1 100% 1 100% 0 0% 21.0
0 0% 1 100% 1 100% 0 0% 21.0
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 90 120 6 3 50% 1 17% 4 67% 2 33% 98.5
3 50% 1 17% 4 67% 2 33% 98.5
14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 90 120 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 90 120 3 3 100% 0 0% 3 100% 0 0% 13.0
3 100% 0 0% 3 100% 0 0% 13.0
14.7 - Issue a certificate of approval, (maint, manuf, distrib) 51+ 90 120 4 4 100% 0 0% 4 100% 0 0% 39.5
4 100% 0 0% 4 100% 0 0% 39.0
15.1 - Authorization of industry training products 30 30 7 3 43% 0 0% 3 43% 4 57% 28.7
3 43% 0 0% 3 43% 4 57% 28.3
15.3 - Approval of an aircraft maintenance engineer course - Additional 30 60 13 4 31% 3 23% 7 54% 6 46% 97.0
6 46% 3 23% 9 69% 4 31% 46.5
15.4 - Approval of an aircraft maintenance engineer course - One time 30 60 1 0 0% 1 100% 1 100% 0 0% 46.0
0 0% 1 100% 1 100% 0 0% 46.0
15.5 - Issue restricted certification authority 1 5 2 0 0% 0 0% 0 0% 2 100% 10.5
0 0% 0 0% 0 0% 2 100% 10.5
15.7 - Letter of acceptance - jar 145 maint. organizations - renewal 60 90 4 1 25% 2 50% 3 75% 1 25% 76.0
2 50% 1 25% 3 75% 1 25% 68.8
15.29 - Authorization under part vii 7 14 19 13 68% 3 16% 16 84% 3 16% 9.2
13 68% 3 16% 16 84% 3 16% 9.1
15.33 - Issue supplementary type certificate 149 149 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 28.0
15.34 - Issue limited supplementary type certificate 84 84 4 3 75% 0 0% 3 75% 1 25% 38.8
3 75% 0 0% 3 75% 1 25% 38.8
15.35 - Reissue supplementary type certificate 65 65 1 1 100% 0 0% 1 100% 0 0% 28.0
1 100% 0 0% 1 100% 0 0% 28.0
15.38 - Part design approval 30 30 1 1 100% 0 0% 1 100% 0 0% 17.0
1 100% 0 0% 1 100% 0 0% 16.0
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