National Service Performance Reports – Services without fees – 2012-2013

From: Transport Canada

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  MA, PA, RA, TA

Date Produced: 20/08/2013 ATS-10

Time Produced: 11:31:32AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
1.2 - Agenda item request 5 5 2 0 0% 0 0% 0 0% 2 100% 68.5
0 0% 0 0% 0 0% 2 100% 68.5
1.4 - General 30 30 47 45 96% 0 0% 45 96% 2 4% 13.6
45 96% 0 0% 45 96% 2 4% 13.6
1.5 - Ministerial inquiry 15 15 5 2 40% 0 0% 2 40% 3 60% 35.6
2 40% 0 0% 2 40% 3 60% 35.6
1.6 - Project 30 30 3 1 33% 0 0% 1 33% 2 67% 109.0
1 33% 0 0% 1 33% 2 67% 109.0
1.7 - Purchase request 10 10 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
1.8 - Refund request 5 5 53 25 47% 0 0% 25 47% 28 53% 24.4
25 47% 0 0% 25 47% 28 53% 24.4
1.12 - Suspend, cancel, refuse to issue,
renew canadian aviation doc 		2 2 97 14 14% 0 0% 14 14% 83 86% 51.9
20 21% 0 0% 20 21% 77 79% 34.6
1.14 - Correspondence 5 5 6 3 50% 0 0% 3 50% 3 50% 12.3
3 50% 0 0% 3 50% 3 50% 12.3
1.15 - Process or procedure document 90 90 1 0 0% 0 0% 0 0% 1 100% 180.0
0 0% 0 0% 0 0% 1 100% 180.0
1.16 - Presentation 5 5 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
2.1 - General inquiry 30 30 898 795 89% 0 0% 795 89% 103 11% 14.3
802 89% 0 0% 802 89% 96 11% 13.5
2.2 - Change of address 10 10 1,012 818 81% 0 0% 818 81% 194 19% 6.9
820 81% 0 0% 820 81% 192 19% 6.9
2.3 - Informal access to information
request 		30 30 14 12 86% 0 0% 12 86% 2 14% 11.6
12 86% 0 0% 12 86% 2 14% 11.6
2.4 - Informal privacy request 30 30 5 1 20% 0 0% 1 20% 4 80% 111.4
1 20% 0 0% 1 20% 4 80% 111.4
2.7 - Noise complaint 30 30 28 19 68% 0 0% 19 68% 9 32% 35.8
23 82% 0 0% 23 82% 5 18% 25.4
2.8 - Other 30 30 939 782 83% 0 0% 782 83% 157 17% 19.0
792 84% 0 0% 792 84% 147 16% 17.6
2.14 - Status of an earlier request 2 2 87 74 85% 0 0% 74 85% 13 15% 5.6
75 86% 0 0% 75 86% 12 14% 5.4
2.18 - Request for an extension (ppc,
aircraft, sim, ground training) 		1 5 163 34 21% 61 37% 95 58% 68 42% 17.6
42 26% 61 37% 103 63% 60 37% 16.0
2.19 - Change of personal information
other than address 		10 10 77 53 69% 0 0% 53 69% 24 31% 10.8
55 71% 0 0% 55 71% 22 29% 9.3
3.1 - Cadors follow up 30 30 178 89 50% 0 0% 89 50% 89 50% 53.2
102 57% 0 0% 89 57% 76 43% 45.4
3.2 - Falling object investigation 1 1 3 0 0% 0 0% 0 0% 3 100% 50.3
0 0% 0 0% 0 0% 3 100% 50.3
3.3 - Other 30 30 9 3 33% 0 0% 3 33% 6 67% 85.4
4 44% 0 0% 4 44% 5 56% 78.9
4.1 - External cairs submission 20 20 2 2 100% 0 0% 2 100% 0 0% 3.0
2 100% 0 0% 2 100% 0 0% 3.0
7.5 - Deregistration of an aircraft 1 3 276 149 54% 33 12% 182 66% 94 34% 10.3
174 63% 34 12% 208 75% 68 25% 6.4
7.6 - Issue continuing C of R 7 60 2 2 100% 0 0% 2 100% 0 0% 1.0
2 100% 0 0% 2 100% 0 0% 1.0
7.11 - Notification of change of
owner(s) 		30 30 338 324 96% 1 0% 325 96% 13 4% 6.9
325 96% 1 0% 326 96% 12 4% 6.8
7.12 - Aircraft leasing advisory,
extension, termination, other 		30 30 304 295 97% 0 0% 295 97% 9 3% 6.6
298 98% 0 0% 298 98% 6 2% 5.9
8.3 - Approval of aircraft maintenance
schedule - Other 		140 140 1 1 100% 0 0% 1 100% 0 0% 10.0
1 100% 0 0% 1 100% 0 0% 10.0
8.5 - Annual airworthiness inspection
reporting 		30 30 199 174 87% 0 0% 174 87% 25 13% 17.1
188 94% 0 0% 188 94% 11 6% 5.2
8.9 - Aircraft inspection 5 5 12 2 17% 0 0% 2 17% 10 83% 63.3
4 33% 0 0% 4 33% 8 67% 55.8
9.11 - Application for special C of A 1 5 1 0 0% 0 0% 0 0% 1 100% 12.0
0 0% 0 0% 0 0% 1 100% 12.0
9.14 - Validation of a foreign flight
authority - Not amateur built 		5 10 1 1 100% 0 0% 1   0 0% 2.0
1 100% 0 0% 1   0 0% 2.0
10.4 - Chief pilot 1 20 1 0 0% 0 0% 0 0% 1 100% 126.0
0 0% 0 0% 0 0% 1 100% 126.0
10.5 - Flight dispatcher 1 20 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
10.9 - Request for an early examination
rewrite 		5 5 204 164 80% 0 0% 164 80% 40 20% 9.8
191 94% 0 0% 191 94% 13 6% 2.9
11.1 - Flight test appointment 15 30 20 12 60% 6 30% 18 90% 2 10% 26.7
13 65% 6 30% 19 95% 1 5% 12.6
11.2 - Flight test under part iv 15 30 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
12.3 - Airline transport pilot licence 20 40 1 0 0% 1 100% 1 100% 0 0% 31.0
0 0% 1 100% 1 100% 0 0% 31.0
12.9 - Flight crew rating initial issue 20 40 1 1 100% 0 0% 1 100% 0 0% 2.0
1 100% 0 0% 1 100% 0 0% 2.0
12.14 - Private, glider, balloon,
ultralight, gyrop, recreation 		20 40 4 0 0% 4 100% 4 100% 0 0% 22.8
0 0% 4 100% 4 100% 0 0% 22.8
12.17 - Student pilot permit data entry 30 40 2,567 2291 89% 155 6% 2446 95% 121 5% 12.0
2300 90% 152 6% 2452 96% 115 4% 11.4
12.18 - Verification letter 10 10 496 485 98% 0 0% 485 98% 11 2% 2.8
485 98% 0 0% 485 98% 11 2% 2.8
12.20 - Aviation language proficiency
test 		30 30 1,917 1883 98% 0 0% 1883 98% 34 2% 9.0
1883 98% 0 0% 1883 98% 34 2% 9.0
12.21 - Aviation document booklet
renewal 		20 40 91 85 93% 5 5% 90 99% 1 1% 7.5
88 97% 2 2% 90 99% 1 1% 6.7
13.4 - Issue a private operator
certificate 		60 120 6 2 33% 0 0% 2 33% 4 67% 132.0
3 50% 0 0% 3 50% 3 50% 90.3
13.5 - Amend a private operator
certificate 		30 90 18 4 22% 5 28% 9 50% 9 50% 79.8
9 50% 3 17% 12 67% 6 33% 54.8
13.6 - Amend a private operator
certificate - New aircraft type 		30 90 18 5 28% 9 50% 14 78% 4 22% 72.4
8 44% 7 39% 15 83% 3 17% 58.4
13.44 - Issue special flight operations
certificate - Parachuting 		10 20 19 12 63% 4 21% 16 84% 3 16% 21.9
12 63% 4 21% 16 84% 3 16% 21.9
13.45 - Issue special flight operations
certificate - Unmanned air vehicle 		10 20 138 20 14% 30 22% 50 36% 88 64% 39.2
28 20% 29 21% 57 41% 81 59% 37.5
13.46 - Issue special flight operations
certificate - Other 		10 20 44 26 59% 9 20% 35 80% 9 20% 15.8
26 59% 9 20% 35 80% 9 20% 15.2
13.47 - Issue airport/heliport
certificate 		90 90 1 0 0% 0 0% 0 0% 1 100% 138.0
0 0% 0 0% 0 0% 1 100% 138.0
13.48 - Aerodrome registration 90 90 15 12 80% 0 0% 12 80% 3 20% 58.3
13 87% 0 0% 12 87% 2 13% 45.7
14.1 - Issue a certificate of approval,
(maint, manuf, distrib) <3 		90 120 1 1 100% 0 0% 1 100% 0 0% 41.0
1 100% 0 0% 1 100% 0 0% 41.0

15.8 - Flight training device approval

20 40 5 0 0% 2 40% 2 40% 3 60% 46.2
1 20% 2 40% 3 60% 2 40% 39.0
15.9 - Flight training device approval -
Renewal 		20 40 3 2 67% 1 33% 3 100% 0 0% 18.0
3 100% 0 0% 3 100% 0 0% 11.0
15.10 - Maintenance agreement approval 5 5 6 2 33% 0 0% 2 33% 4 67% 33.3
3 50% 0 0% 3 50% 3 50% 27.8
15.11 - Flight permit authorization -
company 		30 30 10 9 90% 0 0% 9 90% 1 10% 18.4
9 90% 0 0% 9 90% 1 10% 18.4
15.13 - Aircraft certification authority
(aca) - Approval 		30 30 1 1 100% 0 0% 1 100% 0 0% 13.0
1 100% 0 0% 1 100% 0 0% 13.0
15.14 - Recertification of parts - Company approval 30 30 2 1 100% 0 0% 1 100% 1 50% 36.5
1 100% 0 0% 1 100% 1 50% 36.5
15.16 - Design approval organization -
approval / renewal / amendment 		30 30 1 1 100% 0 0% 1 100% 0 0% 5.0
1 100% 0 0% 1 100% 0 0% 5.0
15.17 - Approved engineering
organization - approval / renewal /
amendment 		30 30 1 1 100% 0 0% 1 100% 0 0% 7.0
1 100% 0 0% 1 100% 0 0% 7.0
15.18 - Safety management system
approval 		160 160 1 0 0% 0 0% 0 0% 1 100% 180.0
0 0% 0 0% 0 0% 1 100% 180.0
15.20 - Rocket launch authority 10 20 1 0 0% 0 0% 0 0% 1 100% 41.0
0 0% 0 0% 0 0% 1 100% 41.0
15.21 - Obstacle assessment 30 45 1,724 1396 81% 80 5% 1476 86% 248 14% 22.5
1436 83% 66 4% 1502 87% 222 13% 20.8
15.22 - Initial certification of a flight
simulation training device (FSTD) 		30 60 2 1 50% 0 0% 1 50% 1 50% 73.5
1 50% 0 0% 1 50% 1 50% 21.5
15.23 - Recurrent qualification - Flight
simulation trg. device - FSTD 		30 60 2 2 100% 0 0% 2 100% 0 0% 4.0
2 100% 0 0% 2 100% 0 0% 4.0
15.24 - Minimum equipment list - Initial 60 60 6 4 67% 0 0% 4 67% 2 33% 47.7
5 83% 0 0% 5 83% 1 17% 35.8
15.25 - Minimum equipment list -
Amendment 		60 60 21 13 62% 0 0% 13 62% 8 38% 72.4
16 76% 0 0% 16 76% 5 24% 42.8
15.27 - AME - Technical examination
approval 		60 120 119 99 83% 7 6% 106 89% 13 11% 38.0
109 92% 8 7% 117 98% 2 2% 20.0
15.28 - AME - Approval to write
regulatory exam 		30 30 71 52 73% 0 0% 52 73% 19 27% 36.4
55 77% 0 0% 55 77% 16 23% 28.2
15.30 - Authorization - Alternate means
of compliance 		30 30 24 22 92% 0 0% 22 92% 2 8% 16.8
22 92% 0 0% 22 92% 2 8% 14.7
16.1 - Audit 20 30 12 1 8% 1 8% 2 17% 10 83% 149.2
1 8% 1 8% 2 17% 10 83% 146.0
16.2 - Assessment-car 705 30 40 2 0 0% 0 0% 0 0% 2 100% 117.0
0 0% 0 0% 0 0% 2 100% 117.0
16.3 - Assessment 22 32 2 1 50% 1 50% 2 100% 0 0% 24.0
1 50% 1 50% 2 100% 0 0% 24.0
16.5 - Program validation inspection 18 28 84 13 15% 3 4% 16 19% 68 81% 87.2
13 15% 3 4% 16 19% 68 81% 87.0
16.6 - Process inspection 4 8 9 0 0% 0 0% 0 0% 9 100% 78.4
0 0% 0 0% 0 0% 9 100% 77.9
16.8 - Conformity inspection - domesti 30 30 3 1 33% 0 0% 1 33% 2 67% 65.0
1 33% 0 0% 1 33% 2 67% 65.0
16.9 - Follow up activity-assessment 60 200 4 1 25% 2 50% 3 75% 1 25% 127.8
1 25% 2 50% 3 75% 1 25% 127.8
16.10 - Follow up activity-pvi 60 100 17 7 41% 5 29% 12 71% 5 29% 73.2
9 53% 4 24% 13 76% 4 24% 64.5
16.12 - Instruction for continuing
airworthiness review 		30 30 4 4 100% 0 0% 4 100% 0 0% 12.8
4 100% 0 0% 4 100% 0 0% 12.8
16.13 - Inspection - Special purpose 15 15 3 2 67% 0 0% 2 67% 1 33% 49.7
2 67% 0 0% 2 67% 1 33% 49.7
16.16 - Inspection - Ramp 3 3 2 0 0% 0 0% 0 0% 2 100% 39.0
0 0% 0 0% 0 0% 2 100% 39.0
16.17 - Monitoring - Inflight 3 3 1 0 0% 0 0% 0 0% 1 100% 38.0
0 0% 0 0% 0 0% 1 100% 38.0
16.19 - Safety oversight monitoring
activity 		30 30 20 10 50% 0 0% 10 50% 10 50% 57.6
11 55% 0 0% 10 55% 9 49% 54.4
16.20 - Corrective action plan 10 10 92 16 17% 0 0% 16 17% 76 83% 60.2
19 21% 0 0% 19 21% 73 79% 53.8
16.21 - Monitor ground school 30 30 1 0 0% 0 0% 0 0% 1 100% 215.0
0 0% 0 0% 0 0% 1 100% 215.0
17.1 - Initial manual approval 60 60 74 32 43% 0 0% 32 43% 42 57% 118.2
35 47% 0 0% 35 47% 39 53% 83.3
17.2 - Manual amendment 60 60 562 419 75% 0 0% 419 75% 143 25% 46.2
436 78% 0 0% 436 78% 126 22% 42.7
18.1 - Authorized person appointment 60 60 157 72 46% 0 0% 72 46% 85 54% 71.8
84 54% 0 0% 84 54% 73 46% 56.7
18.2 - Authorized examination invigilator
appointment / renewal 		60 60 21 19 90% 0 0% 19 90% 2 10% 30.1
20 95% 0 0% 20 95% 1 5% 16.7
18.3 - Pilot examiner appointment /
renewal 		40 60 45 37 82% 2 4% 39 87% 6 13% 22.4
37 82% 3 7% 40 89% 5 11% 18.9
18.4 - Approved check pilot 15 30 86 61 71% 6 7% 67 78% 19 22% 23.8
61 71% 6 7% 67 78% 19 22% 23.5
18.5 - Minister's delegate - Maintenance
appointment / renewal 		15 30 18 3 17% 3 17% 6 33% 12 67% 64.1
5 28% 2 11% 7 39% 11 61% 57.9
18.6 - Minister's delegate - Production
appointment / renewal 		40 40 2 0 0% 0 0% 0 0% 2 100% 80.0
0 0% 0 0% 0 0% 2 100% 80.0
18.7 - Minister's delegate - Recreational
aviation appointment / renewal 		40 40 2 0 0% 0 0% 0 0% 2 100% 169.0
2 100% 0 0% 2 100% 0 0% 2.0
18.10 - Delegate monitor 20 20 420 187 45% 0 0% 187 45% 233 55% 45.1
190 45% 0 0% 190 45% 230 55% 44.5
18.11 - Accountable executive 10 10 9 2 22% 0 0% 2 22% 7 78% 36.2
2 22% 0 0% 2 22% 7 78% 36.2
18.12 - Person responsible for
maintenance 		60 60 25 17 68% 0 0% 17 68% 8 32% 60.7
19 76% 0 0% 19 76% 6 24% 51.4
18.14 - Chief pilot 60 60 18 15 83% 0 0% 15 83% 3 17% 34.7
15 83% 0 0% 15 83% 3 17% 32.7
18.15 - Operations manager 40 40 7 4 57% 0 0% 4 57% 3 43% 29.3
5 71% 0 0% 5 71% 2 29% 23.1
18.16 - Chief flying instructor
acknowledgement 		5 5 11 6 55% 0 0% 6 55% 5 45% 10.0
6 55% 0 0% 6 55% 5 45% 10.0
18.17 - Flight test record 30 30 3 0 0% 0 0% 0 0% 3 100% 117.0
0 0% 0 0% 0 0% 3 100% 117.0
18.18 - Aviation language proficiency
test examiner appointment / renewal 		60 60 27 20 74% 0 0% 20 74% 7 26% 51.7
21 78% 0 0% 21 78% 6 22% 43.5
18.21 - Approved check dispatcher 30 30 8 5 63% 0 0% 5 63% 3 38% 22.6
5 63% 0 0% 5 63% 3 38% 22.6
19.1 - Aviation activities 30 30 11 9 82% 0 0% 9 82% 2 18% 19.2
10 91% 0 0% 10 91% 1 9% 14.9
19.2 - Airspace restriction (aeronautics
act s5.1) 		2 2 58 15 26% 0 0% 15 26% 43 74% 29.9
15 26% 0 0% 15 26% 43 74% 29.9
19.4 - Notam advisory 30 30 215 120 56% 0 0% 120 56% 95 44% 44.3
120 56% 0 0% 120 56% 95 44% 44.3
20.1 - Airport zoning 520 520 2 2 100% 0 0% 2 100% 0 0% 30.0
2 100% 0 0% 2 100% 0 0% 30.0
20.2 - Airspace structure,
classification & designation 		30 60 1 0 0% 0 0% 0 0% 1 100% 72.0
0 0% 0 0% 0 0% 1 100% 72.0

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