Regional Reports – Atlantic – Services with fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  MA

Date Produced: 20/08/2013 ATS-09

Time Produced: 11:34:14AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or destroyed document 5 10 85 75 88% 6 7% 81 95% 4 5% 4.4
78 92% 5 6% 83 98% 2 2% 3.9
2.10 - Request for aircraft history 30 30 1 0 0% 0 0% 0 0% 1 100% 107.0
0 0% 0 0% 0 0% 1 100% 107.0
2.11 - Request for an extension (IFR, IR, MC) 1 5 26 14 54% 12 46% 26 100% 0 0% 2.6
14 54% 12 46% 26 100% 0 0% 2.6
2.13 - Request for temporary personnel document 1 5 47 29 62% 9 19% 38 81% 9 19% 5.2
29 62% 9 19% 38 81% 9 19% 4.9
5.1 - Exemption request 30 90 2 1 50% 1 50% 2 100% 0 0% 26.5
2 100% 0 0% 2 100% 0 0% 22.0
7.1 - Amendment of a C of R 7 60 5 4 80% 1 20% 5 100% 0 0% 4.0
4 80% 1 20% 5 100% 0 0% 4.0
7.2 - Authorization to lease an aircraft - CND from foreign 3 7 5 0 0% 1 20% 1 20% 4 80% 30.6
0 0% 1 20% 1 20% 4 80% 30.6
7.6 - Issue continuing C of R 7 60 130 33 25% 94 72% 127 98% 3 2% 24.6
36 28% 93 72% 129 99% 1 1% 20.1
7.7 - Issue or reserve a special aircraft mark 1 10 39 18 46% 17 44% 35 90% 4 10% 4.4
18 46% 18 46% 36 92% 3 8% 3.9
7.8 - Issue provisional / temporary C of R 7 60 23 14 61% 9 39% 23 100% 0 0% 10.4
14 61% 9 39% 23 100% 0 0% 10.4
7.9 - Reserve an aircraft mark 1 10 33 24 73% 6 18% 30 91% 3 9% 3.6
24 73% 7 21% 31 94% 2 6% 3.2
7.10 - Change an aircraft mark 30 30 2 2 100% 0 0% 2 100% 0 0% 4.5
2 100% 0 0% 2 100% 0 0% 4.5
8.2 - Approval of aircraft maintenance schedule - Large aircraft 30 140 2 1 50% 1 50% 2 100% 0 0% 32.0
1 50% 1 50% 2 100% 0 0% 32.0
8.3 - Approval of aircraft maintenance schedule - Other 30 140 1 0 0% 1 100% 1 100% 0 0% 39.0
0 0% 1 100% 1 100% 0 0% 39.0
8.4 - Amendment to maintenance schedule, tasks or intervals 10 30 2 0 0% 1 50% 1 50% 1 50% 23.5
0 0% 1 50% 1 50% 1 50% 23.5
9.10 - Application for flight permit - specific purpose 1 5 2 1 50% 1 50% 2 100% 0 0% 2.5
1 50% 1 50% 2 100% 0 0% 2.5
9.14 - Validation of a foreign flight authority - Not amateur built 5 10 10 10 100% 0 0% 10 100% 0 0% 3.2
10 100% 0 0% 10 100% 0 0% 3.2
12.1 - Category 4 medical certificate 20 40 40 37 93% 3 8% 40 100% 0 0% 8.4
37 93% 3 8% 40 100% 0 0% 7.8
12.2 - Air traffic controller licence and rating 20 40 4 4 100% 0 0% 4 100% 0 0% 10.5
4 100% 0 0% 4 100% 0 0% 4.0
12.3 - Airline transport pilot licence 20 40 36 27 75% 6 17% 33 92% 3 8% 18.9
30 83% 4 11% 34 94% 2 6% 15.3
12.4 - AME licence issue 20 40 36 19 53% 8 22% 27 75% 9 25% 38.5
27 75% 6 17% 33 92% 3 8% 23.2
12.5 - AME licence renewal 1 5 102 72 71% 12 12% 84 82% 18 18% 5.1
77 75% 14 14% 91 89% 11 11% 3.0
12.6 - AME rating 1 20 12 0 0% 5 42% 5 42% 7 58% 38.5
0 0% 8 67% 8 67% 4 33% 14.9
12.8 - Commercial, flight engineer 20 40 126 115 91% 9 7% 124 98% 2 2% 9.9
115 91% 9 7% 124 98% 2 2% 9.8
12.9 - Flight crew rating initial issue 20 40 568 534 94% 26 5% 560 99% 8 1% 7.9
538 95% 24 4% 562 99% 6 1% 7.6
12.10 - Flight crew rating renewal 20 40 40 35 88% 5 13% 40 100% 0 0% 9.7
35 88% 5 13% 40 100% 0 0% 9.7
12.12 - Foreign licence validation 2 5 57 24 42% 26 46% 50 88% 7 12% 6.5
25 44% 25 44% 50 88% 7 12% 6.2
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 242 216 89% 21 9% 237 98% 5 2% 8.7
224 93% 16 7% 240 99% 2 1% 7.4
12.16 - US to canadian lic conversion 20 40 4 1 25% 1 25% 2 50% 2 50% 42.8
3 75% 1 25% 4 100% 0 0% 21.0
13.10 - Aerial work - Amend air operator certificate 20 40 2 2 100% 0 0% 2 100% 0 0% 7.0
2 100% 0 0% 2 100% 0 0% 7.0
13.14 - Air taxi VFR - Amend air operator certificate 20 40 1 0 0% 0 0% 0 0% 1 100% 50.0
0 0% 0 0% 0 0% 1 100% 50.0
13.26 - Airline 50+ - Amend air operator certificate/spec 30 90 1 1 100% 0 0% 1 100% 0 0% 16.0
1 100% 0 0% 1 100% 0 0% 16.0
14.7 - Issue a certificate of approval, (maint, manuf, distrib) 51+ 90 120 1 1 100% 0 0% 1 100% 0 0% 15.0
1 100% 0 0% 1 100% 0 0% 15.0
15.3 - Approval of an aircraft maintenance engineer course - Additional 30 60 1 1 100% 0 0% 1 100% 0 0% 12.0
1 100% 0 0% 1 100% 0 0% 12.0
15.7 - Letter of acceptance - JAR 145 maint. organizations - renewal 60 90 1 1 100% 0 0% 1 100% 0 0% 31.0
1 100% 0 0% 1 100% 0 0% 31.0
Date modified: