Regional Reports – Atlantic – Services without fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  MA

Date Produced: 20/08/2013 ATS-10

Time Produced: 11:36:08AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
1.4 - General 30 30 3 1 33% 0 0% 1 33% 2 67% 35.3
1 33% 0 0% 1 33% 2 67% 35.3
1.8 - Refund request 5 5 6 6 100% 0 0% 6 100% 0 0% 2.3
6 100% 0 0% 6 100% 0 0% 2.3
2.1 - General inquiry 30 30 104 91 88% 0 0% 91 88% 13 13% 14.8
93 89% 0 0% 93 89% 11 11% 13.7
2.2 - Change of address 10 10 176 173 98% 0 0% 173 98% 3 2% 1.9
174 99% 0 0% 174 99% 2 1% 1.7
2.8 - Other 30 30 195 186 95% 0 0% 186 95% 9 5% 10.4
189 97% 0 0% 189 97% 6 3% 8.7
2.14 - Status of an earlier request 2 2 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
2.18 - Request for an extension (PPC, aircraft, sim, ground training) 1 5 9 2 22% 4 44% 6 67% 3 33% 5.2
2 22% 4 44% 6 67% 3 33% 5.2
2.19 - Change of personal information other than address 10 10 6 4 67% 0 0% 4 67% 2 33% 16.8
5 83% 0 0% 5 83% 1 17% 5.0
3.1 - Cadors follow up 30 30 1 1 100% 0 0% 1 100% 0 0% 6.0
1 100% 0 0% 1 100% 0 0% 6.0
7.5 - Deregistration of an aircraft 1 3 20 11 55% 2 10% 13 65% 7 35% 24.0
13 65% 1 5% 14 70% 6 30% 10.3
7.11 - Notification of change of owner(s) 30 30 46 46 100% 0 0% 46 100% 0 0% 4.0
46 100% 0 0% 46 100% 0 0% 4.0
7.12 - Aircraft leasing advisory, extension, termination, other 30 30 79 76 96% 0 0% 76 96% 3 4% 7.3
77 97% 0 0% 77 97% 2 3% 6.8
8.5 - Annual airworthiness inspection reporting 30 30 9 8 89% 0 0% 8 89% 1 11% 22.2
8 89% 0 0% 8 89% 1 11% 22.2
10.9 - Request for an early examination rewrite 5 5 35 27 77% 0 0% 27 77% 8 23% 4.3
27 77% 0 0% 27 77% 8 23% 4.3
12.17 - Student pilot permit data entry 30 40 283 266 94% 4 1% 270 95% 13 5% 8.0
266 94% 4 1% 270 95% 13 5% 8.0
12.18 - Verification letter 10 10 150 149 99% 0 0% 149 99% 1 1% 3.7
149 99% 0 0% 149 99% 1 1% 3.6
12.20 - Aviation language proficiency test 30 30 232 227 98% 0 0% 227 98% 5 2% 12.3
227 98% 0 0% 227 98% 5 2% 12.3
12.21 - Aviation document booklet renewal 20 40 1 1 100% 0 0% 1 100% 0 0% 19.0
1 100% 0 0% 1 100% 0 0% 13.0
13.45 - Issue special flight operations certificate - Unmanned air vehicle 10 20 15 5 33% 6 40% 11 73% 4 27% 15.5
9 60% 4 27% 13 87% 2 13% 12.0
15.8 - Flight training device approval - Initial 20 40 2 0 0% 1 50% 1 50% 1 50% 46.0
0 0% 1 50% 1 50% 1 50% 45.0
15.14 - Recertification of parts - Company approval 30 30 1 1 100% 0 0% 1 100% 0 0% 6.0
1 100% 0 0% 1 100% 0 0% 6.0
15.21 - Obstacle assessment 30 45 42 36 86% 0 0% 36 86% 6 14% 31.1
36 86% 0 0% 36 86% 6 14% 31.1
15.25 - Minimum equipment list - Amendment 60 60 1 1 100% 0 0% 1 100% 0 0% 3.0
1 100% 0 0% 1 100% 0 0% 3.0
15.27 - AME - Technical examination approval 60 120 16 15 94% 0 0% 15 94% 1 6% 18.4
16 100% 0 0% 16 100% 0 0% 10.9
15.28 - AME - Approval to write regulatory exam 30 30 35 25 71% 0 0% 25 71% 10 29% 28.0
27 77% 0 0% 27 77% 8 23% 24.1
17.1 - Initial manual approval 60 60 4 3 75% 0 0% 3 75% 1 25% 30.0
3 75% 0 0% 3 75% 1 25% 23.0
17.2 - Manual amendment 60 60 43 35 81% 0 0% 35 81% 8 19% 38.5
37 86% 0 0% 37 86% 6 14% 34.3
18.1 - Authorized person appointment / renewal 60 60 20 19 95% 0 0% 19 95% 1 5% 27.6
20 100% 0 0% 20 100% 0 0% 22.2
18.2 - Authorized examination invigilator appointment 60 60 7 7 100% 0 0% 7 100% 0 0% 25.4
7 100% 0 0% 7 100% 0 0% 24.3
18.4 - Approved check pilot 15 30 5 4 80% 1 20% 5 100% 0 0% 7.8
4 80% 1 20% 5 100% 0 0% 7.8
18.5 - Minister's delegate - Maintenance appointment / renewal 15 30 1 0 0% 1 100% 1 100% 0 0% 26.0
0 0% 1 100% 1 100% 0 0% 26.0
18.7 - Minister's delegate - Recreational aviation appointment / renewal 40 40 1 0 0% 0 0% 0 0% 1 100% 100.0
1 100% 0 0% 1 100% 0 0% 3.0
18.10 - Delegate monitor 20 20 4 1 25% 0 0% 1 25% 3 75% 29.0
1 25% 0 0% 1 25% 3 75% 27.0
18.18 - Aviation language proficiency test examiner appointment / renewal 60 60 1 0 0% 0 0% 0 0% 1 100% 95.0
0 0% 0 0% 0 0% 1 100% 95.0
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