Regional Reports – Prairie and Northern – Services with fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  RA

Date Produced: 20/08/2013 ATS-09

Time Produced: 11:41:50AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or destroyed document 5 10 71 63 89% 6 8% 69 97% 2 3% 6.1
63 89% 6 8% 69 97% 2 3% 5.2
2.11 - Request for an extension (IFR, IR, MC) 1 5 18 15 83% 2 11% 17 94% 1 6% 1.9
15 83% 2 11% 17 94% 1 6% 1.9
2.13 - Request for temporary personnel document 1 5 21 15 71% 2 10% 17 81% 4 19% 4.5
15 71% 2 10% 17 81% 4 19% 4.5
7.1 - Amendment of a C of R 7 60 16 12 75% 4 25% 16 100% 0 0% 4.8
14 88% 2 13% 16 100% 0 0% 3.1
7.2 - Authorization to lease an aircraft - CDN from foreign 3 7 6 6 100% 0 0% 6 100% 0 0% 1.0
6 100% 0 0% 6 100% 0 0% 1.0
7.6 - Issue continuing C of R 7 60 663 401 60% 238 36% 639 96% 24 4% 13.8
492 74% 161 24% 653 98% 10 2% 8.4
7.7 - Issue or reserve a special aircraft mark 1 10 129 129 100% 0 0% 129 100% 0 0% 1.0
129 100% 0 0% 129 100% 0 0% 1.0
7.8 - Issue provisional / temporary C of R 7 60 5 4 80% 1 20% 5 100% 0 0% 3.8
4 80% 1 20% 5 100% 0 0% 2.6
7.9 - Reserve an aircraft mark 1 10 64 60 94% 2 3% 62 97% 2 3% 1.6
60 94% 2 3% 62 97% 2 3% 1.6
7.10 - Change an aircraft mark 30 30 4 4 100% 0 0% 4 100% 0 0% 14.0
4 100% 0 0% 4 100% 0 0% 2.3
11.2 - Flight test under part iv 15 30 10 3 30% 0 0% 3 30% 7 70% 36.2
3 30% 0 0% 3 30% 7 70% 36.2
11.3 - Flight test under part vi or vii 15 30 2 1 50% 0 0% 1 50% 1 50% 18.0
1 50% 0 0% 1 50% 1 50% 18.0
12.1 - Category 4 medical certificate 20 40 6 3 50% 1 17% 4 67% 2 33% 25.0
3 50% 1 17% 4 67% 2 33% 25.0
12.2 - Air traffic controller licence and rating 20 40 14 14 100% 0 0% 14 100% 0 0% 2.9
14 100% 0 0% 14 100% 0 0% 2.9
12.3 - Airline transport pilot licence 20 40 166 80 48% 69 42% 149 90% 17 10% 26.0
80 48% 71 43% 151 91% 15 9% 25.4
12.4 - AME licence issue 20 40 20 8 40% 5 25% 13 65% 7 35% 43.2
8 40% 5 25% 13 65% 7 35% 43.2
12.5 - AME licence renewal 1 5 95 3 3% 45 47% 48 51% 47 49% 13.4
3 3% 45 47% 48 51% 47 49% 13.4
12.6 - AME rating 1 20 6 0 0% 4 67% 4 67% 2 33% 42.0
0 0% 4 67% 4 67% 2 33% 42.0
12.8 - Commercial, flight engineer 20 40 172 12 7% 58 34% 70 41% 102 59% 43.0
13 8% 57 33% 70 41% 102 59% 42.7
12.9 - Flight crew rating initial issue 20 40 1,398 375 27% 627 45% 1002 72% 396 28% 32.7
375 27% 627 45% 1002 72% 396 28% 32.6
12.10 - Flight crew rating renewal 20 40 163 58 36% 83 51% 141 87% 22 13% 27.6
59 36% 83 51% 142 87% 21 13% 27.2
12.12 - Foreign licence validation 2 5 28 5 18% 6 21% 11 39% 17 61% 11.5
6 21% 6 21% 12 43% 16 57% 10.5
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 493 126 26% 175 35% 301 61% 192 39% 34.0
128 26% 178 36% 306 62% 187 38% 33.6
12.16 - US to canadian lic conversion 20 40 15 5 33% 4 27% 9 60% 6 40% 50.1
7 47% 3 20% 10 67% 5 33% 30.9
15.1 - Authorization of industry training 30 30 1 0 0% 0 0% 0 0% 1 100% 60.0
0 0% 0 0% 0 0% 1 100% 60.0
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