Regional Reports – Prairie and Northern – Services without fees – 2012-2013

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  RA

Date Produced: 20/08/2013 ATS-10

Time Produced: 11:43:11AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
1.7 - Purchase request 10 10 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
2.1 - General inquiry 30 30 4 4 100% 0 0% 4 100% 0 0% 3.3
4 100% 0 0% 4 100% 0 0% 1.0
2.2 - Change of address 10 10 144 138 96% 0 0% 138 96% 6 4% 2.5
138 96% 0 0% 138 96% 6 4% 2.5
2.8 - Other 30 30 17 12 71% 0 0% 12 71% 5 29% 25.0
13 76% 0 0% 13 76% 4 24% 18.2
7.5 - Deregistration of an aircraft 1 5 81 43 53% 6 7% 49 60% 32 40% 11.8
55 68% 7 9% 62 77% 19 23% 7.2
7.11 - Notification of change of owner(s) 30 30 127 125 98% 1 1% 126 99% 1 1% 3.1
125 98% 1 1% 126 99% 1 1% 3.1
7.12 - Aircraft leasing advisory, extension, termination, other 30 30 16 16 100% 0 0% 16 100% 0 0% 2.3
16 100% 0 0% 16 100% 0 0% 2.1
10.4 - Chief pilot 1 20 1 0 0% 0 0% 0 0% 1 100% 126.0
0 0% 0 0% 0 0% 1 100% 126.0
10.9 - Request for an early examination rewrite 5 5 3 3 100% 0 0%

3

100% 0 0% 2.0
3 100% 0 0% 3 100% 0 0% 2.0
11.2 - Flight test under part iv 15 30 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
12.3 - Airline transport pilot licence 20 40 1 0 0% 1 100% 1 100% 0 0% 31.0
0 0% 1 100% 1 100% 0 0% 31.0
12.17 - Student pilot permit data entry 30 40 700 608 87% 47 7% 655 94% 45 6% 9.2
608 87% 47 7% 655 94% 45 6% 9.2
12.18 - Verification letter 10 10 3 3 100% 0 0% 3 100% 0 0% 1.0
3 100% 0 0% 3 100% 0 0% 1.0
12.20 - Aviation language proficiency test 30 30 518 507 98% 0 0% 507 98% 11 2% 4.7
507 98% 0 0% 507 98% 11 2% 4.7
13.4 - Issue a private operator certificate 60 102 3 2 67% 0 0% 2 67% 1 33% 89.7
2 67% 0 0% 2 67% 1 33% 89.7
13.5 - Amend a private operator certificate 30 90 6 1 17% 1 17% 2 33% 4 67% 88.5
1 17% 1 17% 2 33% 4 67% 88.5
13.6 - Amend a private operator certificate - New aircraft type 30 90 11 4 36% 4 36% 8 73% 3 27% 76.8
4 36% 4 36% 8 73% 3 27% 76.8
15.21 - Obstacle assessment 30 45 160 2 1% 0 0% 2 1% 158 99% 56.9
2 1% 0 0% 2 1% 158 99% 56.9
15.25 - Minimum equipment list - Amendment 60 60 1 1 100% 0 0% 1 100% 0 0% 2.0
1 100% 0 0% 1 100% 0 0% 2.0
15.27 - AME - Technical examination approval 60 120 3 1 33% 2 67% 3 100% 0 0% 63.0
1 33% 2 67% 3 100% 0 0% 63.0
17.2 - Manual amendment 60 60 7 6 86% 0 0% 6 86% 1 14% 33.9
7 100% 0 0% 7 100% 0 0% 22.3
18.1 - Authorized person appointment / renewal 60 60 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
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