Regional Reports – Ontario – Services without fees – 2012-2013

Transports Canada - Aviation Civile

Level of Service Summary Regulatory Fee: No

Transactions Completed Between: 01/04/2012 to 31/03/2013

For BRANCH:  PA

Date Produced: 20/08/2013 ATS-10

Time Produced: 11:39:21AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj # Adj % Adj # Adj % Adj # Adj % Adj
1.2 - Agenda item request 5 5 2 0 0% 0 0% 0 0% 2 100% 68.5
0 0% 0 0% 0 0% 2 100% 68.5
1.4 - General 30 30 43 43 100% 0 0% 43 100% 0 0% 12.4
43 100% 0 0% 43 100% 0 0% 12.4
1.5 - Ministerial inquiry 15 15 5 2 40% 0 0% 2 40% 3 60% 35.6
2 40% 0 0% 2 40% 3 60% 35.6
1.6 - Project 30 30 2 1 50% 0 0% 1 50% 1 50% 70.5
1 50% 0 0% 1 50% 1 50% 70.5
1.8 - Refund request 5 5 46 19 41% 0 0% 19 41% 27 59% 27.1
19 41% 0 0% 19 41% 27 59% 27.1
1.12 - Suspend, cancel, refuse to issue, renew canadian aviation doc 2 2 95 13 14% 0 0% 13 14% 82 86% 52.9
19 20% 0 0% 19 20% 76 80% 35.3
1.14 - Correspondence 5 5 3 2 67% 0 0% 2 67% 1 33% 15.7
2 67% 0 0% 2 67% 1 33% 15.7
1.15 - Process or procedure document 90 90 1 0 0% 0 0% 0 0% 1 100% 180.0
0 0% 0 0% 0 0% 1 100% 180.0
1.16 - Presentation 5 5 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
2.1 - General inquiry 30 30 670 594 89% 0 0% 594 89% 76 11% 14.6
599 89% 0 0% 599 89% 71 11% 13.8
2.2 - Change of address 10 10 567 396 70% 0 0% 396 70% 171 30% 10.0
397 70% 0 0% 397 70% 170 30% 10.0
2.3 - Informal access to information request 30 30 11 10 91% 0 0% 10 91% 1 9% 8.7
10 91% 0 0% 10 91% 1 9% 8.7
2.4 - Informal privacy request 30 30 5 1 20% 0 0% 1 20% 4 80% 111.4
1 20% 0 0% 1 20% 4 80% 111.4
2.7 - Noise complaint 30 140 28 19 68% 0 0% 19 68% 9 32% 35.8
23 82% 0 0% 23 82% 5 18% 25.4
2.8 - Other 30 30 568 440 77% 0 0% 440 77% 128 23% 23.3
444 78% 0 0% 444 78% 124 22% 22.0
2.14 - Status of an earlier request 2 2 47 37 79% 0 0% 37 79% 10 21% 9.0
37 79% 0 0% 37 79% 10 21% 9.0
2.18 - Request for an extension (ppc, aircraft, sim, ground training) 1 5 154 32 21% 57 37% 89 58% 65 42% 18.3
40 26% 57 37% 97 63% 57 37% 16.6
2.19 - Change of personal information other than address 10 10 46 24 52% 0 0% 24 52% 22 48% 14.8
25 54% 0 0% 25 54% 21 46% 13.8
3.1 - Cadors follow up 30 30 168 82 49% 0 0% 82 49% 86 51% 54.9
95 57% 0 0% 95 57% 73 43% 46.6
3.2 - Falling object investigation 1 1 3 0 0% 0 0% 0 0% 3 100% 50.3
0 0% 0 0% 0 0% 3 100% 50.3
3.3 - Other 30 30 8 3 38% 0 0% 3 38% 5 63% 91.9
4 50% 0 0% 4 50% 4 50% 84.5
4.1 - External cairs submission 20 20 2 2 100% 0 0% 2 100% 0 0% 3.0
2 100% 0 0% 2 100% 0 0% 3.0
7.5 - Deregistration of an aircraft 1 3 127 75 59% 20 16% 95 75% 32 25% 7.5
79 62% 22 17% 101 80% 26 20% 5.5
7.6 - Issue continuing C of R 7 60 2 2 100% 0 0% 2 100% 0 0% 1.0
2 100% 0 0% 2 100% 0 0% 1.0
7.11 - Notification of change of owner(s) 30 30 122 112 92% 0 0% 112 92% 10 8% 10.8
113 93% 0 0% 113 93% 9 7% 10.6
7.12 - Aircraft leasing advisory, extension, termination, other 30 30 136 135 99% 0 0% 135 99% 1 1% 4.2
135 99% 0 0% 135 99% 1 1% 4.2
8.3 - Approval of aircraft maintenance schedule - other 140 140 1 1 100% 0 0% 1 100% 0 0% 4.2
1 100% 0 0% 1 100% 0 0% 4.2
8.5 - Annual airworthiness inspection reporting 30 30 190 166 87% 0 0% 166 87% 24 13% 16.9
180 95% 0 0% 180 95% 10 5% 4.4
8.9 - Aircraft inspection 5 5 12 2 17% 0 0% 2 17% 10 83% 63.3
4 33% 0 0% 4 33% 8 67% 55.8
9.11 - Application for special c of a 1 5 1 0 0% 0 0% 0 0% 1 100% 12.0
0 0% 0 0% 0 0% 1 100% 12.0
9.14 - Validation of a foreign flight authority - Not amateur built 5 10 1 1 100% 0 0% 1 100% 0 0% 2.0
1 100% 0 0% 1 100% 0 0% 2.0
10.5 - Flight dispatcher 1 20 1 1 100% 0 0% 134 81% 32 19% 11.0
1 100% 0 0% 161 97% 5 3% 2.7
10.9 - Request for an early examination rewrite 5 5 166 134 81% 0 0% 134 81% 32 19% 11.0
161 97% 0 0% 161 97% 5 3% 2.7
11.1 - Flight test appointment 15 30 20 12 60% 6 30% 18 90% 2 10% 26.7
13 65% 6 30% 19 95% 1 5% 12.6
12.9 - Flight crew rating initial issue 20 40 1 1 100% 0 0% 1 100% 0 0% 2.0
1 100% 0 0% 1 100% 0 0% 2.0
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 4 0 0% 4 100% 4 100% 0 0% 22.8
0 0% 4 100% 4 100% 0 0% 22.8
12.17 - Student pilot permit data entry 30 40 1,253 1157 89% 47 4% 1204 96% 49 4% 12.4
1166 93% 44 4% 177 95% 43 3% 11.2
12.18 - Verification letter 10 10 294 291 99% 0 0% 291 99% 3 1% 2.0
291 99% 0 0% 291 99% 3 1% 2.0
12.20 - Aviation language proficiency test 30 30 990 978 99% 0 0% 978 99% 12 1% 9.8
978 99% 0 0% 978 99% 12 1% 9.8
12.21 - Aviation document booklet renewal 20 40 1 0 0% 0 0% 0 0% 1 100% 97.0
0 0% 0 0% 0 0% 1 100% 97.0
13.4 - Issue a private operator certificate 60 120 3 0 0% 0 0% 0 0% 3 100% 174.3
1 33% 0 0% 1 33% 2 67% 91.0
13.5 - Amend a private operator certificate 30 90 12 3 25% 4 33% 7 58% 5 42% 75.5
8 67% 2 17% 10 83% 2 17% 37.9
13.6 - Amend a private operator certificate - New aircraft type 30 90 7 1 14% 5 71% 6 86% 1 14% 65.4
4 57% 3 43% 7 100% 0 0% 29.6
13.44 - Issue special flight operations certificate - Parachuting 10 20 19 12 63% 4 21% 16 84% 3 16% 21.9
12 63% 4 21% 16 84% 3 16% 21.9
13.45 - Issue special flight operations certificate - unmanned air vehicle 10 20 123 15 12% 24 20% 39 32% 84 68% 42.1
19 15% 25 20% 44 36% 79 64% 40.6
13.46 - Issue special flight operations certificate - other 10 20 44 26 59% 9 20% 35 80% 9 20% 15.8
26 59% 9 20% 35 80% 9 20% 15.2
13.47 - Issue airport/heliport certificate 90 90 1 0 0% 0 0% 0 0% 1 100% 138.0
0 0% 0 0% 0 0% 1 100% 138.0
13.48 - Aerodrome registration 90 90 15 13 80% 0 0% 12 80% 3 20% 58.3
13 87% 0 0% 13 87% 2 13% 45.7
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 90 120 1 1 100% 0 0% 1 100% 0 0% 41.0
1 100% 0 0% 1 100% 0 0% 41.0
15.8 - Flight training device approval - initial 20 40 3 0 0% 1 33% 1 33% 2 67% 46.3
1 33% 1 33% 2 67% 1 33% 35.0
15.9 - Flight training device approval - renewal 20 40 3 2 67% 1 33% 3 100% 0 0% 18.0
3 100% 0 0% 3 100% 0 0% 11.0
15.10 - Maintenance agreement approval 5 5 6 2 33% 0 0% 2 33% 4 67% 33.3
3 50% 0 0% 3 50% 3 50% 27.8
15.11 - Flight permit authorization - company 30 30 10 9 90% 0 0% 9 90% 1 10% 18.4
9 90% 0 0% 9 90% 1 10% 18.4
15.13 - Aircraft certification authority (aca) - Approval 30 30 1 1 100% 0 0% 1 100% 0 0% 13.0
1 100% 0 0% 1 100% 0 0% 13.0
15.14 - Recertification of parts - company approval 30 30 1 0 0% 0 0% 0 0% 1 100% 67.0
0 0% 0 0% 0 0% 1 100% 67.0
15.16 - Design approval organization - approval / Renewal / Amendment 30 30 1 1 100% 0 0% 1 100% 0 0% 5.0
1 100% 0 0% 1 100% 0 0% 5.0
15.17 - Approved engineering organization - Approval / Renewal / amendment 30 30 1 1 100% 0 0% 1 100% 0 0% 7.0
1 100% 0 0% 1 100% 0 0% 7.0
15.18 - Safety management system approval 160 160 1 0 0% 0 0% 0 0% 1 100% 180.0
0 0% 0 0% 0 0% 1 100% 180.0
15.20 - Rocket launch authority 10 20 1 0 0% 0 0% 0 0% 1 100% 41.0
0 0% 0 0% 0 0% 1 100% 41.0
15.21 - Obstacle assessment 30 45 1,522 1358 89% 80 5% 1438 94% 84 6% 18.6
1398 92% 66 4% 1464 96% 58 4% 16.8
15.22 - Initial certification of a flight simulation training device(fstd) 30 60 2 1 50% 0 0% 1 50% 1 50% 73.5
1 50% 0 0% 1 50% 1 50% 21.5
15.23 - Recurrent qualification - Flight simulation trg. device -fstd 30 60 2 2 100% 0 0% 2 100% 0 0% 4.0
2 100% 0 0% 2 100% 0 0% 4.0
15.24 - Minimum equipment list - Initial 60 60 6 4 67% 0 0% 4 67% 2 33% 47.7
5 83% 0 0% 5 83% 1 17% 35.8
15.25 - Minimum equipment list - amendment 60 60 19 11 58% 0 0% 11 58% 8 42% 79.8
14 74% 0 0% 14 74% 5 26% 47.1
15.27 - AME - technical examination approval 60 120 100 83 83% 5 5% 88 88% 12 12% 40.4
92 92% 6 6% 98 98% 2 2% 20.2
15.28 - AME- Approval to write regulatory exam 30 30 36 27 75% 0 0% 27 75% 9 25% 45.5
28 78% 0 0% 28 78% 8 22% 32.3
15.30 - Authorization - Alternate means of compliance 30 30 24 22 92% 0 0% 22 92% 2 8% 16.8
22 92% 0 0% 22 92% 2 8% 14.7
16.1 - Audit 20 30 12 1 8% 1 8% 2 17% 10 83% 149.2
1 8% 1 8% 2 17% 10 83% 149.2
16.2 - Assessment-car 705 30 40 2 0 0% 0 0% 0 0% 2 100% 117.0
0 0% 0 0% 0 0% 2 100% 117.0
16.3 - Assessment 22 32 2 1 50% 1 50% 2 100% 0 0% 24.0
1 50% 1 50% 2 100% 0 0% 24.0
16.5 - Program validation inspection 18 28 84 13 15% 3 4% 16 19% 68 81% 87.2
13 15% 3 4% 16 19% 68 81% 87.0
16.6 - Process inspection 4 8 9 0 0% 0 0% 1 0% 9 100% 78.4
0 0% 0 0% 1 0% 9 100% 77.9
16.8 - Conformity inspection - Domestic 30 30 3 1 33% 0 0% 1 33% 2 67% 65.0
1 33% 0 0% 1 33% 2 67% 65.0
16.9 - Follow up activity-assessment 60 200 4 1 25% 2 50% 3 75% 1 25% 127.8
1 25% 2 50% 3 75% 1 25% 127.8
16.10 - Follow up activity-pvi 60 100 17 7 41% 5 29% 12 71% 5 29% 73.2
9 53% 4 24% 13 76% 4 24% 64.5
16.12 - Instruction for continuing airworthiness review 30 30 4 4 100% 0 0% 4 100% 0 0% 12.8
4 100% 0 0% 4 100% 0 0% 12.8
16.13 - Inspection - Special purpose 15 15 3 2 67% 0 0% 2 67% 1 33% 49.7
2 67% 0 0% 2 67% 1 33% 49.7
16.16 - Inspection - Ramp 3 3 2 0 0% 0 0% 0 0% 2 100% 39.0
0 0% 0 0% 0 0% 2 100% 39.0
16.17 - Monitoring - Inflight 3 3 1 0 0% 0 0% 0 0% 1 100% 38.0
0 0% 0 0% 0 0% 1 100% 38.0
16.19 - Safety oversight monitoring activity 30 30 20 10 50% 0 0% 10 50% 10 50% 57.6
11 55% 0 0% 11 55% 9 45% 54.4
16.20 - Corrective action plan 10 10 92 16 17% 0 0% 16 17% 76 83% 60.2
19 21% 0 0% 19 21% 73 79% 53.8
16.21 - Monitor ground school 30 30 1 0 0% 0 0% 0 0% 1 100% 215.0
0 0% 0 0% 0 0% 1 100% 215.0
17.1 - Initial manual approval 60 60 70 29 41% 0 0% 29 41% 41 59% 123.2
32 42% 0 0% 32 46% 38 54% 86.7
17.2 - Manual amendment 60 60 512 378 77% 0 0% 378 74% 134 26% 47.0
392 77% 0 0% 392 77% 120 23% 43.7
18.1 - Authorized person appointment / renewal 60 60 124 40 32% 0 0% 40 32% 84 68% 85.0
51 41% 0 0% 51 41% 73 59% 66.7
18.2 - Authorized examination invigilator appointment / Renewal 60 60 9 8 89% 0 0% 8 89% 1 11% 34.8
9 100% 0 0% 9 100% 0 0% 4.3
18.3 - Pilot examiner appointment / renewal 40 60 44 36 82% 2 5% 38 86% 6 14% 22.4
36 82% 3 7% 39 89% 5 11% 18.9
18.4 - Approved check pilot 15 30 81 57 70% 5 6% 62 77% 19 23% 24.8
57 70% 5 6% 62 77% 19 23% 24.5
18.5 - Minister's delegate - Maintenance appointment / Renewal 15 30 17 3 18% 2 12% 5 29% 12 71% 66.4
5 29% 1 6% 6 35% 11 65% 59.8
18.6 - Minister's delegate - Production appointment / Renewal 40 40 2 0 0% 0 0% 0 0% 2 100% 80.0
0 0% 0 0% 0 0% 2 100 80.0
18.7 - Minister's delegate - Recreational aviation appointment / Renewal 40 40 1 0 0% 0 0% 0 0% 1 100 238.0
1 100% 0 0% 1 100% 0 0% 1.0
18.10 - Delegate monitor 20 20 416 186 45% 0 0% 186 45% 230 55% 45.3
189 45% 0 0% 189 45% 227 55% 44.7
18.11 - Accountable executive 10 10 9 2 22% 0 0% 2 22% 7 78% 36.2
2 22% 0 0% 2 22% 7 78% 36.2
18.12 - Person responsible for maintenance 60 60 25 17 68% 0 0% 17 68% 8 32% 60.7
19 76% 0 0% 19 76% 6 24% 51.4
18.14 - Chief pilot 60 60 18 15 83% 0 0% 15 83% 3 17% 34.7
15 83% 0 0% 15 83% 3 17% 32.7
18.15 - operations manager 40 40 7 4 57% 0 0% 4 57% 3 43% 29.3
5 71% 0 0% 5 71% 2 29% 23.1
18.16 - Chief flying instructor acknowledgement 5 5 11 6 55% 0 0% 6 55% 5 45% 10.0
6 55% 0 0% 6 55% 5 45% 10.0
18.17 - Flight test record 30 30 3 0 0% 0 0% 0 0% 3 100% 117.0
0 0% 0 0% 0 0% 3 100% 117.0
18.18 - Aviation language proficiency test examiner appointment / Renewal 60 60 20 14 70% 0 0% 14 70% 6 30% 57.5
15 75% 0 0% 15 75% 5 25% 46.4
18.21 - Approved check dispatcher 30 30 8 5 63% 0 0% 5 63% 3 39% 22.6
5 63% 0 0% 5 63% 3 38% 22.6
19.1 - Aviation activities 30 30 11 9 82% 0 0% 9 82% 2 18% 19.2
10 91% 0 0% 10 91% 1 9% 14.9
19.2 - Airspace restriction (aeronautics act s5.1) 2 2 58 15 26% 0 0% 15 26% 43 74% 29.9
15 26% 0 0% 15 26% 43 74% 29.9
19.4 - Notam advisory 30 30 215 120 56% 0 0% 120 56% 95 44% 44.3
120 56% 0 0% 120 56% 95 44% 44.3
20.1 - Airport zoning 520 520 2 2 100% 0 0% 2 100% 0 0% 30.0
2 100% 0 0% 2 100% 0 0% 30.0
20.2 - Airspace structure, classification & designation 30 60 1 0 0% 0 0% 0 0% 1 100% 72.0
0 0% 0 0% 0 0% 1 100% 72.0
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