National Service Performance Reports – Services with fees – 2013-2014

Transport Canada - Civil Aviation

Level of Service Summary Regulatory Fee: Yes

(Adjusted for Client Response Time)

Transactions Completed Between: 4/1/2013 to 3/31/2014

For BRANCH:  AARO, MA, NA, PA, RA, TA

Date Produced: 4/25/2014 ATS-09

Time Produced: 9:38:37AM

Sub Activity Service Standards Total # of transactions Within Normal Service Standard Level Within Maximum Service Standard Level Within Service Standard Beyond Maximum Service Standard Level Average Days
Normal Days Maximum Days # % # % # % # % Adjusted Average Days
# Adj % Adj #
Adj
%
Adj
# Adj % Adj # Adj % Adj
2.9 - Replacement of mutilated lost or destroyed document 5 10 531 447 84% 37 7% 484 91% 47 9% 4.6
451 85% 36 7% 487 92% 44 8% 4.4
2.10 - Request for aircraft history 30 30 4 4 100% 0 0% 4 100% 0 0% 8.8
4 100% 0 26% 126 88% 18 0% 8.8
2.11 - Request for an extension (IFR, IR, MC) 1 5 144 89 62% 37 27% 132 92% 12 13% 4.1
93 65% 39 27% 132 92% 12 7% 3.4
2.13 - Request for temporary personnel document 1 5 521 423 81% 59 11% 482 93% 39 7% 2.5
428 82% 61 12% 489 94% 32 6% 2.4
5.1 - Exemption request 30 90 66 35 53% 25 38% 60 91% 6 9% 40.0
37 56% 23 35% 60 91% 6 9% 39.0
7.1 - Amendment of a C of R 7 60 73 26 36% 46 63% 72 99% 1 1% 17.5
27 37% 45 62% 72 99% 1 1% 16.6
7.2 - Authorization to lease an aircraft - CDN from foreign 3 7 15 0 0% 1 7% 1 7% 14 93% 23.3
0 0% 2 13% 2 13% 13 87% 20.9
7.3 - Authorization to lease an aircraft - CDN to CDN 3 7 2 2 100% 0 0% 2 100% 0 0% 2.5
2 100% 0 0% 2 100% 0 0% 2.5
7.4 - Authorization to lease an aircraft - Foreign from CDN 3 7 15 3 20% 0 0% 3 20% 12 80% 22.5
4 27% 1 7% 5 33% 10 67% 17.3
7.6 - Issue continuing C of R 7 60 2,398 608 25% 1,673 70% 2281 95% 117 5% 23.5
750 31% 1605 67% 2355 98% 43 2% 18.5
7.7 - Issue or reserve a special aircraft mark 1 10 321 227 71% 78 24% 305 95% 16 5% 3.0
240 75% 70 22% 310 97% 11 3% 2.7
7.8 - Issue provisional / temporary C of R 7 60 100 80 80% 18 18% 98 98% 2 2% 8.7
84 84% 14 14% 98 98% 2 2% 7.3
7.9 - Reserve an aircraft mark 1 10 257 190 74% 60 23% 250 97% 7 3% 3.2
192 75% 59 23% 251 98% 6 2% 2.2
7.10 - Change an aircraft mark 30 30 47 39 83% 0 0% 39 83% 8 17% 19.5
44 94% 0 0% 44 94% 3 6% 10.0
7.11 - Notification of chnage of owner(s) 7 30 2 0 0% 2 100% 2 100% 0 0% 28.0
0 0% 2 1000% 2 100% 0 0% 28.0
8.2 - Approval of aircraft maintenance schedule - Large aircraft 30 140 30 25 83% 4 13% 29 97% 1 3% 22.6
25 83% 4 13% 29 97% 1 3% 22.4
8.3 - Approval of aircraft maintenance schedule - Other 30 140 44 28 64% 16 36% 44 100% 0 0% 26.4
28 64% 16 36% 44 100% 0 0% 25.2
8.4 - Amendment to maintenance schedule, tasks or intervals 10 30 106 50 47% 30 28% 80 75% 26 25% 22.5
53 50% 29 27% 82 77% 24 23% 21.5
8.9 -Aircraft inspection 1 5 1 0 0% 0 0% 0 0% 1 100% 21.0
0 0% 0 0% 0 0% 1 100% 21.0
9.1 - Amendment to flight authority operating conditions 1 5 28 9 32% 6 21% 15 54% 13 46% 10.5
9 32% 7 25% 16 57% 12 43% 9.0
9.2 - Application for C of A - transport, not on import 1 5 5 2 40% 3 60% 5 100% 0 0% 3.6
2 40% 3 60% 5 100% 0 0% 3.6
9.3 - Application for C of A - transport, on import 45 90 1 1 100% 0 0% 1 100% 0 0% 2.0
1 100% 0 0% 1 100% 0 0% 2.0
9.4 - Application for C of A - Not transport, not on import 1 5 11 1 9% 6 55% 7 64% 4 36% 6.3
1 9% 6 55% 7 64% 4 36% 6.3
9.5 - Application for C of A - Not transport, on import 45 90 5 4 80% 1 20% 5 100% 0 0% 27.6
4 80% 1 20% 5 100% 0 0% 27.6
9.6 - Application for special C of A - Amateur build 1 5 9 4 44% 0 0% 4 44% 5 56% 13.4
4 44% 0 0% 4 44% 5 56% 13.1
9.7 - Application for flight permit - Experimental 1 5 15 3 20% 6 40% 9 60% 6 40% 12.6
3 20% 6 40% 9 60% 6 40% 12.3
9.8 - Application for special C of A - Limited category 1 5 4 0 0% 3 75% 3 75% 1 25% 4.0
0 0% 3 75% 3 75% 1 25% 4.0
9.9 - Application for special C of A - Owner maintenance 1 5 6 1 17% 0 0% 1 17% 5 83% 53.3
1 17% 0 0% 1 17% 5 83% 33.2
9.10 - Application for flight permit - Specific purpose 1 5 277 144 52% 74 27% 218 79% 59 21% 5.9
145 52% 73 26% 218 79% 59 21% 5.8
9.11 - Application for special C of A 1 5 22 4 18% 7 32% 11 50% 11 50% 26.2
4 18% 7 32% 11 50% 11 50% 26.2
9.12 - Reinstatement of suspended C of A 1 5 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
9.13 - Validation of a foreign flight authority - Amateur built 5 10 2 1 50% 1 50% 2 100% 0 0% 5.5
1 50% 1 50% 2 100% 0 0% 5.5
9.14 - Validation of a foreign flight authority - Not amateur built 5 10 126 103 82% 11 9% 114 90% 12 10% 4.9
106 84% 11 9% 117 93% 9 7% 4.4
10.2 - AME - Regulatory examination 1 20 42 12 29% 13 31% 25 60% 17 40% 25.4
15 36% 12 2 9% 27 64% 15 36% 19.8
10.3 - AME - Technical examination 1 10 25 16 64% 3 12% 19 76% 6 24% 6.2
16 64% 3 12% 19 76% 6 24% 6.1
10.7 - Supplementary exam or for permit, rating or currency 10 30 81 81 100% 0 0% 81 100% 0 0% 1.0
81 100% 0 0% 81 100% 0 0% 1.0
10.8 - Written exam for flight crew licence 10 30 164 164 100% 0 0% 164 100% 0 0% 1.0
164 100% 0 0% 164 100% 0 0% 1.0
11.2 - Flight test under part iv 15 30 77 39 51% 22 29% 61 79% 16 21% 24.0
40 52% 26 34% 66 86% 11 14% 21.2
11.3 - Flight test under part vi or vii 15 30 52 23 44% 15 29% 38 73% 14 27% 27.7
23 44% 15 29% 38 73% 14 27% 25.8
12.1 - Category 4 medical certificate 20 40 163 93 57% 54 33% 147 90% 16 10% 19.2
94 58% 55 34% 149 91% 14 9% 18.7
12.2 - Air traffic controller licence and rating 20 40 30 19 63% 10 33% 29 97% 1 3% 15.1
20 67% 9 30% 29 97% 1 3% 14.6
12.3 - Airline transport pilot licence 20 40 501 153 31% 192 38% 345 69% 156 31% 31.7
173 35% 197 39% 370 74% 131 26% 29.0
12.4 - AME licence issue 20 40 184 107 58% 30 16% 137 74% 47 26% 31.4
126 68% 32 17% 158 86% 26 14% 19.7
12.5 - AME licence renewal 1 5 1,073 366 34% 414 39% 780 73% 293 27% 5.6
369 34% 415 39% 784 73% 289 27% 5.4
12.6 - AME rating 1 20 32 1 3% 21 66% 22 69% 10 31% 21.4
1 3% 22 69% 23 72% 9 28% 19.2
12.7 - Category 1, 2, 3 medical certificate 20 40 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
12.8 - Commercial, flight engineer 20 40 1,116 375 34% 447 40% 822 74% 294 26% 29.7
380 34% 458 41% 838 75% 278 25% 29.1
12.9 - Flight crew rating initial issue 20 40 7,302 2783 38% 3,048 42% 5831 80% 1471 20% 27.4
2804 38% 3069 42% 5873 80% 1429 20% 26.9
12.10 - Flight crew rating renewal 20 40 438 244 56% 130 30% 374 85% 64 15% 20.1
246 56% 133 30% 379 87% 59 13% 19.5
12.12 - Foreign licence validation 2 5 509 282 55% 119 23% 401 79% 108 21% 6.1
317 62% 124 24% 441 87% 68 13% 4.0
12.13 - Limited term pilot licence 20 40 18 16 89% 2 11% 18 100% 0 0% 5.7
16 89% 2 11% 18 100% 0 0% 5.7
12.14 - Private, glider, balloon, ultralight, gyrop, recreation 20 40 2,560 740 29% 1,179 46% 1919 75% 641 25% 31.0
785 31% 1210 47% 1995 78% 565 22% 29.7
12.16 - US to canadian lic conversion 20 40 164 38 23% 48 29% 86 52% 78 48% 45.7
57 35% 52 32% 109 66% 55 34% 31.9
13.1 - Issue flight training unit oc 30 60 1 0 0% 1 100% 1 100% 0 0% 41.0
0 0% 1 100% 1 100% 0 0% 43.0
13.2 - Amend flight training unit oc or ops spec 5 10 18 2 11% 1 6% 3 17% 15 83% 45.6
4 22% 1 6% 5 28% 13 72% 30.3
13.3 - Reinstate suspended flight training unit oc or ops spec. 5 10 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
13.9 - Aerial work - issue air operator certificate 60 120 2 1 50% 1 50% 2 100% 0 0% 56.0
2 100% 0 0% 2 100% 0 0% 17.5
13.10 - Aerial work - Amend air operator certificate 20 40 15 2 13% 6 40% 8 53% 7 47% 54.7
3 20% 6 40% 9 60% 6 40% 42.7
13.11 - Aerial work - New aircraft type 20 40 4 0 0% 0 0% 0 0% 4 100% 71.5
1 25% 0 0% 1 25% 3 75% 40.0
13.13 - Air taxi VFR -Issue air operator certificate 90 120 1 1 100% 0 0% 1 100% 0 0% 82.0
1 100% 0 0% 1 100% 2 0% 82.0
13.14 - Air taxi VFR - Amend air operator certificate 20 40 6 1 17% 1 17% 2 33% 4 67% 74.2
1 17% 1 17% 2 33% 4 67% 74.2
13.15 - Air taxi VFR - New aircraft type 20 40 4 0 0% 1 25% 1 25% 3 75% 77.3
0 0% 2 50% 2 50% 2 50% 46.8
13.16 - Air taxi VFR - Reinstate suspended air operator certificate/spec 30 90  1 1 50% 1 50% 2 100% 0 0% 52 
1 50% 1 50% 2 100% 0 0% 52 
13.18 - Air taxi IFR - Amend air operator certificate 30 60 4 1 25% 2 50% 3 75% 1 25% 47.5
2 50% 1 25% 3 75% 1 25% 33.3
13.20 - Air taxi IFR - Reinstate suspended air operator certificate/spec 30 30 1 1 100% 0 0% 1 100% 0 0% 1.0
1 100% 0 0% 1 100% 0 0% 1.0
13.21 - Commuter - Issue air operator certificate 120 180 2 2 100% 0 0% 2 100% 0 0% 13.5
2 100% 0 0% 2 100% 0 0% 13.5
13.22 - Commuter - Amend air operator certificate 30 60 22 12 55% 5 23% 17 77% 5 23% 49.8
12 55% 5 23% 17 77% 5 23% 50.6
13.23 - Commuter - New aircraft type 30 210 8 1 13% 7 88% 8 100% 0 0% 92.6
2 25% 6 75% 8 100% 0 0% 90.0
13.26 - Airline 50+ - Amend air operator certificate/spec 30 90 49 36 73% 13 27% 49 100% 0 0% 20.7
36 73% 13 27% 49 100% 0 0% 20.3
13.27 - Airline 50+ -New aircraft type 30 90 4 1 50% 1 50% 2 100% 0 0% 45.5
1 50% 1 50% 2 100% 0 0% 45.5
13.30 - Airline other - Amend air operator certificate 30 90 4 3 75% 0 0% 3 75% 1 25% 36.3
3 75% 0 0% 3 75% 1 25% 36.3
13.37 - Remove authority - Amend operator certificate/spec 10 30 3 2 67% 1 33% 3 100% 0 0% 5.3
21 67% 1 33% 3 100% 0 0% 5.3
13.40 - Issue special flight operations certificate - <10,000 / 10 20 21 9 43% 4 19% 13 62% 8 38% 22.8
9 43% 5 24% 14 67% 7 33% 19.0
13.41 - Issue special flight operations certificate - >10,000 - <50,000 10 20 4 1 25% 0 0% 1 25% 3 75% 43.0
2 50% 0 0% 2 50% 2 50% 35.5
13.43 - Issue special flight operations certificate - Balloon 10 20 1 0 0% 1 100% 1 100% 0 0% 12.0
0 0% 1 100% 1 100% 0 0% 12.0
14.1 - Issue a certificate of approval, (maint, manuf, distrib) <3 90 120 6 4 67% 1 17% 5 83% 1 17% 54.7
4 67% 1 17% 5 83% 1 17% 54.7
14.3 - Issue a certificate of approval, (maint, manuf, distrib) 3<11 90 120 4 4 100% 0 0% 4 100% 0 0% 36.8
4 100% 0 0% 4 100% 0 0% 27.5
14.5 - Issue a certificate of approval, (maint, manuf, distrib) 11<51 90 120 3 3 100% 0 0% 3 100% 0 0% 13.0
3 100% 0 0% 3 100% 0 0% 13.0
15.1 - Authorization of industry training products 30 30 1 0 0% 0 0% 0 0% 1 100% 32.0
0 0% 0 0% 0 0% 1 100% 32.0
15.3 - Approval of an aircraft maintenance engineer course - Additional 30 60 8 5 63% 1 13% 6 75% 2 25% 40.4
5 63% 1 13% 6 75% 2 25% 36.9
15.5 - Issue restricted certification authority 1 5 1 0 0% 0 0% 0 0% 2 100% 47.0
0 0% 0 0% 0 0% 2 100% 47.0
15.6 - Letter of acceptance - JAR 145 maint. organizations - Initial 60 90 1 1 100% 0 0% 1 100% 0 0% 9.0
1 100% 0 0% 1 100% 0 0% 9.0
15.29 - Authorization under part VII 7 14 63 46 73% 4 6% 50 79% 13 21% 10.3
46 73% 4 6% 50 79% 13 21% 10.3
15.34 - Issue limited supplementary type certificate 84 84 1 1 100% 0 0% 1 100% 0 0% 44.0
1 100% 0 0% 1 100% 0 0% 44.0
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