| Item | Document or Preparatory Action in Respect of Where no Charge is Imposed | Service Description | Service Characteristic | Service Standards | |
| Normal Days | Maximum Days | ||||
| 1 | Results of written examinations. | Retrieve the examination within the appropriate time limit, mark the examination, advise the applicant of the results (pass or fail), provide a feedback letter and in the case of a failure, indicate the earliest date for a re-write. | Requests are submitted to the applicable regional office. | 1 | 5 |
| 2 | Verification letters. | Verify the validity details of the licensing documents held and provide the required information to the document holder or the foreign licence aviation authority | Requests are submitted to the applicable regional office and Headquarters.. | 10 Days | |