SECURITAS - Report Transportation Safety Concerns in Confidence

SECURITAS logoThe Transportation Safety Board of Canada (TSB) administers a program called SECURITAS that enables you to report—in confidence—concerns you may have about safety in the marine, pipeline, rail and air modes of transportation. The incidents and potentially unsafe acts or conditions you report through SECURITAS are not always reported through other channels.

How is confidentiality protected?

The Canadian Transportation Accident Investigation and Safety Board Act (CTAISB Act) protects the confidentiality of the statements that witnesses or those involved in transportation occurrences make, as well as the identity of persons who report confidentially to SECURITAS, so they can be frank with TSB investigators without any fear of reprisal, self-incrimination or embarrassment.

Letters, faxes, e-mails and telephone messages to SECURITAS come directly into the SECURITAS office and are handled only by authorized SECURITAS analysts. The analysts are specialists in marine, pipeline, rail and aviation safety. A confidential record is kept of the reporter's name and contact information because the SECURITAS analyst may need to reach the reporter to follow up on the details of his or her report—but the reporter's identity is kept confidential.

The CTAISB Act (Section 31) and the TSB Regulations prohibit the release of any information that could reveal a confidential reporter's identity without the reporter's written consent.

Here are some examples of the types of situations that could affect air transportation safety and that your report might help correct.

Unsafe conditions

  • Chronic lack of repair of aircraft, poor maintenance practices
  • Unsafe runway or aerodrome conditions
  • Inadequate or poor air traffic services in a particular area
  • Poor reception of navigation signals, weak radio coverage, inadequate weather services
  • Errors in aeronautical publications; unsafe procedures published in manuals of instructions for pilots, cabin crew, ground crew, or aircraft maintenance or air traffic services

Unsafe procedures and practices

  • Routinely descending below minimum en route altitude or approach in instrument meteorological conditions
  • Non-compliance with airworthiness directives, minimum equipment list
  • Pilots flying in excess of regulatory flight-time limits
  • Unsafe aircraft circuit procedures and/or communications
  • Air traffic control practices that could jeopardize the safety of flight, e.g., use of non-standard phraseology, compromising separation criteria, inadequate manning and supervision
  • Unsafe cabin baggage stowage procedures; unsafe passenger seating or cargo securing arrangements
  • Aircraft maintenance procedures not completed correctly but signed off
  • Shortcuts in following checklist procedures
  • Crew scheduling problems: inadequate crew composition, unqualified crew, inadequate crew rest
  • Scheduling personnel who are not professionally or medically qualified for the assigned duties
  • The use of unapproved parts, time-expired equipment

The Transportation Safety Board of Canada will never reveal your identity or any information that could identify who you are. By reporting an unsafe act or condition, you can help make a real difference towards improving transportation safety.

Send your reports to SECURITAS

Toll-free: 1-800-567-6865
Fax: 1-819-994-8065
Mail: P.O. Box 1996 Station B Gatineau QC J8X 3Z2

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