Maintenance and Manufacturing Staff Instructions, MSI 48
|Aircraft Maintenance Engineer System (AMES)
||Number of Pages:
|AARP-5015-11-2 RDIMS 2243038 v2
||September 27, 2006
1.1 The purpose of this staff instruction is to provide personnel with an overview of the Aircraft Maintenance Engineer System (AMES) database and the requirements that must be met to obtain access to the system.
2.1 AMES is an Oracle-based program available through the TC Intranet, using Microsoft Internet 5.5 or greater Explorer Web Browser. The web-based program is a “live” system where any changes made become effective at the time of entry.
2.2 In addition to this MSI, personnel are required to review the AMES User Manual that provides details of the program and instructions on how use the AMES program.
3. Effective date
3.1 This instruction comes into effect on September 27, 2006.
4. HQ Contact
4.1 The responsible division indicated below may be contacted for information regarding this MSI:
AME Licensing & Training (AARPG)
Aircraft Maintenance & Manufacturing
Phone: (613) 952-4386
Facsimile: (613) 952-3298
Original signed February 21, 2007 by
1.1 Access to the AMES system is a 3-step process:
- User ID/Password Authorization through the Access Control office.
- Completion of AMES training.
- Authorization through AARPG (AME Licensing and &Training).
2. User ID/Password Authorization
2.1 To obtain access to TC programs, personnel are required to complete a User ID/Password Authorization form (#09-0231).
2.2 This form is required to be signed by the applicable responsibility center Manager and forwarded to:
- Access Control – ARCDA (facsimile: 613-991-2048)
3. AMES Training
3.1 To be granted access to AMES, Regions are required to ensure that personnel have received training appropriate to the access level being requested. Training is to be provided, utilizing the AMES user manual (available on the AMES website), by personnel who are proficient on the system.
3.2 Request for access will not be authorized by AARPG until confirmation of training has been received. Regions are to forward an email to AARPG (see contacts in item 3.3.) with the following information:
- The individuals branch/division designator (e.g. AARPG);
- Level of access requested (2 = modification; 3 = view only);
- Confirmation that appropriate training has been completed;
- The need for AMES access (i.e. exam invigilator, etc);
- The individuals employment status (indeterminate or casual/term).
Note – To retain a measure of control over the AMES user's access, individuals with casual/term status will be granted AMES authorization for a period of 6 months. Upon completion of 6 months, the AMES system will automatically terminate access authorization. Should the individual’s casual/term employment continue, the Supervisor is required to forward confirmation to AARPG requesting an additional 6-month access period.
3.3 AARPG contacts are:
- Laurie White – Technical Support (firstname.lastname@example.org) 613-952-4459
- Martin Truman – CASI (email@example.com) 613-952-4390
- Jeff Phipps – Chief (firstname.lastname@example.org) 613-952-4386
3.4 Upon receipt of the required Access Control authorization and the information required by section 3.2, AARPG will assign the required AMES access and notify the individual via email.
4.1 Photographs are to be processed in accordance with the guidance provided in MSI 18.
5. Program Assistance
5.1 For data entry problems only – use the “Contact Us” button at the top of the AMES menu. Record the problem and hit the send button. An email will automatically be forwarded to AARPG for review and action as required (email@example.com) .
5.2 For all other system problems – contact TC Assist at 613-991-8908.
6. AMES Program user instructions
6.1 For information/instruction on how to use the new AMES system, refer to the User Manual available at the following web site in Word or PDF format: